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[招聘信息] Matrikon Inc.招收中、英双语技术服务顾问一名

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发表于 2010-3-3 14:22 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Technical Support Representative
# y5 ?( G8 X7 d& j- OContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com$ J' Z* X4 {. z8 c/ b7 E

# u( M4 @( @- d: X! J( C# F" NIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" B0 ~0 z+ w% U/ U( t9 _Position Responsibilities:
( I2 o' a' B  x- b+ q•        Installation, configuration and trouble shooting of software for process control0 i6 e; I4 B. Q3 T9 [4 t
•        Identification and replication of software defects  
1 b% [6 c) P. Y4 C4 v•        Phone and e-mail support for internal and external clients  
, S, [+ ^6 s; i( c2 V; H% M•        Managing customer expectations
9 N( m5 c9 h5 V# R$ e•        Documentation of technical procedures * h! w: U0 M: u7 y5 w+ H  k
•        Trouble shooting client network issues , U# k! x0 n, S' t- W" V/ W3 h
•        Optimizing system configurations  - d' W( k4 E7 z$ x/ S
•        Low key software development tasks (not a requirement) 8 Z- z! \( c$ q/ x6 U5 k
•        Responsible for maintenance of internal ticketing system 6 D8 v  ?1 E0 f
•        Involvement in the development and design of a trouble shooting tool for client. 1 Z9 V) `6 q9 d# T
•        Site services worldwide 5 M, q( a4 w* w$ a0 E' A9 @+ @
•        System training
8 {8 ^6 G  `" {& h# v8 a•        Communicate and translate client requirements in Mandarin9 ]4 K* R  I& K8 \* H
•        Work evenings as required
9 D" f- e1 W) g1 nSkills and Knowledge Required
- @$ {0 H6 x& C0 G' t9 _: F•        Customer service skills 6 \% _/ T; R! w
•        Technical writing skills 3 s, F1 G9 \: `1 J4 @9 C
•        C++ development skills   i, p# U+ Q3 ]" w! `
•        Software Trouble shooting skills, or the ability to recognize external issues.
% l$ j8 `) A" z5 M/ }•        Network trouble shooting skills
/ l5 ~1 W, a2 c& g; _•        Excellent interpersonal and team skills
6 H6 w! ?  n, K/ v•        Comfort dealing with multiple and varied assignments
( l) o  I9 P* U9 e•        General knowledge of databases and SQL (this would be preferred, but is not a requirement) & e' D9 W+ ~" K/ G( w
•        Ability to work independently ; G- E+ z7 ?6 Y/ x' P
•        Ability to communicate fluently in both English and Mandarin1 s5 y/ k$ Z3 d  R: J9 k7 b
Experience and Education
$ F5 m" f8 _  A$ Y1 P6 y•        Technical degree or diploma
, `! E. d0 f1 [, N7 l# [" e•        2 years experience in a technical support role4 ^! r# S9 g" p3 c) N! W0 N
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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