Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" B* ?1 W4 d! C$ V0 O* E( rPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
, \5 J1 R" R( L9 I•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
8 |* E5 ~3 H9 s) R•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
7 q0 V! s) V( p6 s8 M+ j4 p•        System training
, Z8 A+ ~  @. |" H$ x8 f•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
& i; P$ J" J8 H0 W( bSkills and Knowledge Required
' v1 T4 `8 q  \; X+ {•        Customer service skills
6 q: W1 ^4 {( z% N' z•        Technical writing skills
: E- q3 ~, i8 s. B/ k" {, w6 l$ V•        C++ development skills
9 G) L- R' H6 B* ?8 \. p6 b•        Software Trouble shooting skills, or the ability to recognize external issues.
: C1 }3 U0 s/ j. d3 }•        Network trouble shooting skills
•        Excellent interpersonal and team skills
8 P' d1 N; Z% u•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
( F3 D1 ^# `6 t- X2 s•        Ability to communicate fluently in both English and Mandarin
$ Y, V5 _$ m( AExperience and Education
' c) }) I' e2 b" `! `•        Technical degree or diploma
•        2 years experience in a technical support role
8 A" H0 C0 e5 k* c2 u- G# N  L& CMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.