Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
7 Z$ C& p0 y% r" I4 ]Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

1 C0 P8 y# R6 ]0 `) K0 CIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% E. F* ~8 u! j! q- ?+ e) r# M  rPosition Responsibilities:
1 u8 l. n% u# l5 d1 ~•        Installation, configuration and trouble shooting of software for process control
! h- e5 p' `8 i' G9 ?& Q+ G- u•        Identification and replication of software defects  
9 X$ F* ]( O- U( w. ]•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
* D9 L6 N( [, f) Y3 x5 h6 t•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
* u: h) r9 ]8 I" @•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
, }% ~5 e. O: I: Z•        Software Trouble shooting skills, or the ability to recognize external issues.
2 n7 L* v- F' W+ Z•        Network trouble shooting skills
6 G" H  x& u0 p8 q•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% q" z$ |6 j5 n  z5 b•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
( E3 V2 b1 E) i0 n" g4 k•        Ability to work independently
+ u1 r1 ?6 u- H8 E$ ]* D5 }2 b•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
" w4 ?# t& ^/ _' d# ^. {: rMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.