Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
$ G. X; N  r: yPosition Responsibilities:
1 [+ y' M, {$ S  h- F) ^•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
7 n# p- S) q; X6 [' G* |•        Phone and e-mail support for internal and external clients  
: F1 i" p, G& A; {7 R: Y•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
% P8 e) {* L: A; N0 R•        Low key software development tasks (not a requirement)
, x- y! w5 H* `! F; u3 Z•        Responsible for maintenance of internal ticketing system
9 }4 C& |. v4 H$ p& w% l) Q8 B* L! [•        Involvement in the development and design of a trouble shooting tool for client.
5 x( L! x- l. P4 u•        Site services worldwide
. S" b: e; Y- w: D, X•        System training
0 H5 R. W  Z- T/ L  i•        Communicate and translate client requirements in Mandarin
. @4 A* V: {- V1 J" n•        Work evenings as required
1 v* [( E) `9 k) WSkills and Knowledge Required
: {6 j$ g3 D1 k1 ]6 B/ X, c•        Customer service skills
9 K& [) q, C7 D' }! @3 a- a•        Technical writing skills
. _$ a- D! c) w/ d9 i•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
; y- B0 H% f/ e0 W5 ~7 C% n8 j, G2 Z•        Comfort dealing with multiple and varied assignments
* Y4 s' }# }: Y& d$ `, X•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
% t  [% `2 S$ p* x( ?1 l•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
  e" X5 }) M: h* q) T+ D5 I2 o8 q•        2 years experience in a technical support role
* W! E) z' e) YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.