Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
# y5 ?( G8 X7 d& j- OContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

# u( M4 @( @- d: X! J( C# F" NIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" B0 ~0 z+ w% U/ U( t9 _Position Responsibilities:
( I2 o' a' B  x- b+ q•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
1 b% [6 c) P. Y4 C4 v•        Phone and e-mail support for internal and external clients  
, S, [+ ^6 s; i( c2 V; H% M•        Managing customer expectations
9 N( m5 c9 h5 V# R$ e•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
8 {8 ^6 G  `" {& h# v8 a•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
9 D" f- e1 W) g1 nSkills and Knowledge Required
- @$ {0 H6 x& C0 G' t9 _: F•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
% l$ j8 `) A" z5 M/ }•        Network trouble shooting skills
/ l5 ~1 W, a2 c& g; _•        Excellent interpersonal and team skills
6 H6 w! ?  n, K/ v•        Comfort dealing with multiple and varied assignments
( l) o  I9 P* U9 e•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
$ F5 m" f8 _  A$ Y1 P6 y•        Technical degree or diploma
, `! E. d0 f1 [, N7 l# [" e•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.