Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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: U3 Q& z. D9 nIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
* f$ \+ M) n) b5 d5 p" X7 m/ D/ G•        Installation, configuration and trouble shooting of software for process control
7 m% q  d& D3 t$ Q•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
0 O0 O4 K" G  r. e. ~! P•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
9 r: c* I/ }% S! Z4 y•        Optimizing system configurations  
8 z/ @( n: `+ p+ f; {6 [( L•        Low key software development tasks (not a requirement)
5 u# ]' f" n4 ^) @* |•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
9 [7 u; l# I  Y( P- g) C* I2 Z•        Site services worldwide
•        System training
) ~& D/ h( _; a•        Communicate and translate client requirements in Mandarin
" _7 O$ ~' H9 @- B: \& ^' h/ t•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
  P3 \) I; P% O2 S8 N4 J•        Technical writing skills
•        C++ development skills
/ r% \+ O; B6 D) @3 |+ Y. X4 H0 g9 Z•        Software Trouble shooting skills, or the ability to recognize external issues.
9 C- S# b& r6 L" D. N- N' H•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
) @, x) J0 ^: }8 U: Q- k5 K5 `•        Ability to communicate fluently in both English and Mandarin
! `% l7 N2 F* c7 DExperience and Education
* ~0 `; w/ g, b3 a2 v•        Technical degree or diploma
% M, l+ \, ]) L$ F0 Z•        2 years experience in a technical support role
9 @, v  i3 }- Y8 |% M$ l  HMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.