Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
, J7 Y. b! P7 p  U  X( `Position Responsibilities:
6 ]% X0 J/ D2 L, a/ K2 c3 B. b. D•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
% g6 I4 j" f, c9 R8 K3 K& j•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
  b/ V' o7 z* r( e•        Trouble shooting client network issues
•        Optimizing system configurations  
3 F( S  Z+ ]5 ]3 d2 |% n•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 ~" [5 m" L9 ^% y* f•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
. F& ?" ^* U" I' T% M; \•        Technical writing skills
, E' i* Z2 d) b( k•        C++ development skills
# S) W; z  i( [" U& D•        Software Trouble shooting skills, or the ability to recognize external issues.
) c8 e4 f! g8 ?. p" `•        Network trouble shooting skills
4 [/ K2 b, {% @8 |•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
9 m% O2 W' ^' h+ c: P, G+ M( [•        Ability to work independently
( R( W- |: z4 |) x2 l3 d( P  I•        Ability to communicate fluently in both English and Mandarin
Experience and Education
7 C4 S4 @+ Y- t5 K3 L•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.