Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ F6 D. q2 y- P0 L+ WPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
4 E5 _0 Q# a* W$ L. H•        Identification and replication of software defects  
3 K/ V& c' u% X, `) Z•        Phone and e-mail support for internal and external clients  
- c" w$ b1 ]% t! Y- h•        Managing customer expectations
•        Documentation of technical procedures
$ O& h* V" Y2 i7 q5 K•        Trouble shooting client network issues
0 i; |4 o: K1 M$ A•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
3 J' `- V! U6 }( h•        Site services worldwide
•        System training
7 j9 ^. [* \7 {- H' Y# u* I: w•        Communicate and translate client requirements in Mandarin
! Z! Y" T' V& O0 P  F! `•        Work evenings as required
) M( y8 }$ i) j/ ySkills and Knowledge Required
•        Customer service skills
; U. U; T5 q# `: u•        Technical writing skills
•        C++ development skills
  s% l& T+ a9 c  a$ b•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
2 _. F) z5 o# z# r7 F•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
% c. _* D: I  M•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
3 _+ d9 q: M. pMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.