Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
! b% F' g: n* Y# [- |0 k7 LContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 k5 F( G8 N# u( t2 ]: E: KPosition Responsibilities:
3 d7 T& h& v: @  N. W6 U! H) Q, k•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
2 v- Z, u. A( H/ I1 r2 F  E6 u•        Phone and e-mail support for internal and external clients  
2 {6 \- {  G9 q. y•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
$ ~, @: |+ q% P% K•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
8 z! }( G8 }) e& ~2 s•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
/ ]% j; H( E+ ^- [0 v( n2 m% ~•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
% q4 ~  f8 Z! n9 c1 X; u: F3 j6 i•        Comfort dealing with multiple and varied assignments
9 ^4 ~9 ~7 g) t2 i0 r( _•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
8 _3 J% d) J! V5 A3 X3 W. K  {•        Ability to communicate fluently in both English and Mandarin
6 K5 T( |" b0 o  S  {2 l7 |Experience and Education
; C) F$ C; c& C  b$ O3 R1 k% p•        Technical degree or diploma
•        2 years experience in a technical support role
7 w. i+ S, z  YMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.