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Position: IT Small Systems Specialist
7 W. x- y3 G( k) z3 |Reports to: IT Manager 4 H2 J) G, Y4 _, Y, d4 w
Location: SYSCO Edmonton
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Position Summary:
4 F% B" R+ j( O n+ [0 ]The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
" V& a9 \$ D3 u9 [3 M9 u* n§ Provide high level of customer service to internal customers0 P9 A8 o# M$ ?: t
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution ) J/ w9 ?6 O S7 V0 O
§ Hardware and software installation, configuration and implementation
! H; {( A2 [2 _2 W! a+ {§ Ensure software and hardware standards and other policies are adhered to at all times
: _; t/ o" I9 F' }0 Q§ Liaise with Corporate IT Helpdesk4 j$ ]# G) [7 C* l- _" z0 X- V1 Q
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert0 [8 u" \0 W* {; o8 z+ O# J
§ Develop and maintain good working relationships with internal and external parties3 M H0 n+ S- [2 y+ r
§ Special projects as required$ k; \: }& E, Q3 e6 ]
§ May be required to provide after hours pager support for emergency trouble calls
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! \+ I) Q& d5 @& r( M' I2 ]' kQualifications:$ Y8 Z: t) y) i' F' Q
§ University or College degree in Computer Science and at least 2 years of related work experience
K- s7 Y2 I d2 ]: g§ Strong interpersonal skills with the ability to work with others and work under minimal supervision, Q& ^2 ^; M Z) _
§ Fundamental commitment to customer service: j7 V$ U1 L7 p/ y
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
6 j7 d3 I3 T3 |1 n% x9 v§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
# h$ K- x1 A1 J6 D/ A0 k§ Experience installing, supporting and troubleshooting client desktop software
9 A- U8 ?" \) A' r§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems6 @+ l3 l7 G1 Y8 i
4 q ^& n) e" d2 @8 P; w# MClosing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:$ g: y m5 v/ h* k9 V* q
Beverly McIntosh, Human Resources Coordinator
3 B' [0 `, u6 H7 n9 ?/ r- } fFax: 780-451-35461 \# O: {- F6 q/ s @; R) F9 t! D
Email: HR.Edmonton@sysco.ca! Y9 U `: r! @' g1 d6 H
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! n( s9 o% f! D0 z8 r5 j6 HPosition: IT Manager / l) y# Y* z; o7 l+ v4 u4 V+ m3 V
Reports to: Director of Finance & Administration " [9 ~( o* o1 E) S
Location: SYSCO Edmonton: M4 h2 J. \; W/ n# e1 \3 h3 {
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Position Summary:
+ A- h) z- g0 a( A6 X1 a4 KThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). 6 \4 H( k3 d' W% H. l
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Responsibilities:3 ^+ ` n. s% N7 g' k/ n* }1 X! ?
§ Manage a stable local IT environment 0 ?. F/ e4 `6 c4 x4 A/ e) Y
§ Manage and coach staff in IT group
0 \/ o. |7 I; P§ Oversee and provide small systems technical support' ?: O# D0 R& l9 P' Q8 r" s
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives; ~# T) y2 `5 d [/ d
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
5 [9 `. j0 L: d. m- i" I e, m4 c! [§ Hardware and software configuration and implementation
# A0 m# s" ?9 l8 W% T- s1 e1 Q§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
: G% S) A4 d B8 e W§ Ensure software and hardware standards and other policies are adhered to at all times
" D& u* \/ b: ?7 L§ Perform network administration at the domain level; managing user accounts and network access
0 ~9 i3 F, c6 y2 G( p§ Develop and maintain backup and restoration procedures
1 A* J! Q( M( ]2 Q0 [" O§ Develop and track IT budget as well as IT capital spending plan
" w. j" K( l# {0 K§ Liaise with Corporate IT Helpdesk. d3 @ S" w4 v+ b
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
$ s- z& o9 |/ r, F% Q0 u2 A* e1 d§ Provide technical and procedural recommendations to management2 E/ D3 J4 m- c7 e" O' w
§ Manage user ID request and approval process in conjunction with Director of Finance9 S _& d: }- l2 E' `9 T' r
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
$ m8 q7 o5 A9 G3 {6 o§ Coordinate and support end user training
+ ?! [& |5 F! w S3 F" \7 x1 B" ^§ Develop and maintain good working relationships with IT related suppliers and service providers5 S- ^4 j$ O+ ~0 X$ W/ y% S) K5 |
§ Collaboration on development of internal intranet and external website maintenance$ e, S$ @9 _ \$ o
§ Manage all printers in the building2 U0 g, p$ Y1 N7 J# P
§ Special projects as required
/ P" A o7 g) _§ May be required to provide after hours pager support for emergency trouble calls3 j9 {, c( M P8 j" q
) K4 C5 c: v6 \6 ]Qualifications:& `3 ]- ?- _9 S
§ University or College degree in Computer Science and at least 5 years related work experience
% d' [# y6 r& `& S§ Excellent leadership and organization skills
4 I* x1 k i* U" M§ Able to manage a local IT environment while working within a Corporate IT structure at a national level4 p9 l$ q9 T: Q0 E+ I
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
6 U8 Q1 C/ ]* H3 b§ Strong small systems technical support experience" n. v5 G" e& P# r7 Z- h, |3 Z
§ Fundamental commitment to customer service and process improvement
1 ~: v5 H7 F' t* ?: s§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 2005
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, t/ D* b8 {4 G6 @. eInterested applicants should forward a cover letter and résumé to:
! x1 U( J' \% E; R; ~9 |Beverly McIntosh, Human Resources Coordinator0 t% [9 U9 F6 Y& `& i
Fax: 780-451-3546' ?% X5 {7 q; N8 M
Email: HR.Edmonton@sysco.ca
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