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. m: H2 w+ J `' E, E, i; vPosition: IT Small Systems Specialist
9 `( l( ]( u; ?* d4 ~" _2 QReports to: IT Manager
: G8 e; q& @: s, e, o# I! GLocation: SYSCO Edmonton
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2 h( ^! s( D; ]+ m# P4 z tPosition Summary:6 N3 ?' t4 \# @$ h. @
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.9 K# \: r8 F% o, F' Z1 j$ Y1 h
, |+ \% D! i# x5 ]& c, P8 LResponsibilities:
, h- @, r6 ]: x' n§ Provide high level of customer service to internal customers& s! } k5 h$ g. B" F% }9 e2 U
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution 3 u( K- z5 {3 f+ E2 i- _9 {; b
§ Hardware and software installation, configuration and implementation- v: q8 |: G; S9 z
§ Ensure software and hardware standards and other policies are adhered to at all times U4 Z4 s- X- h3 e. ^
§ Liaise with Corporate IT Helpdesk/ D7 u; x% j* y3 W& b
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert( s- N- I' {: \
§ Develop and maintain good working relationships with internal and external parties
: L' f* t; w" o) R. l% {! k' @§ Special projects as required/ n* A) F3 g5 }
§ May be required to provide after hours pager support for emergency trouble calls
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, [: }" f2 T- d- MQualifications:/ K: r- f/ E% M/ Y' K, d: _5 f
§ University or College degree in Computer Science and at least 2 years of related work experience5 O( T9 E$ k2 f) J% a* p
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision" o1 ~0 w8 [. w# I; o
§ Fundamental commitment to customer service
1 L5 b4 U5 D: q$ o- O) R7 Y5 L§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
1 g& B8 u( `9 Z; D0 [: S5 _# e$ ^§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
) F( U% w- l5 t$ g. m" u% H8 `" N0 D1 C§ Experience installing, supporting and troubleshooting client desktop software. ~$ J! {9 u: g; ~) j3 z3 G
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems( @3 B+ v3 o. K( i
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Closing Date: September 16, 2005+ o2 S1 E# h( U4 l/ M
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Interested applicants should forward a cover letter and résumé to:
0 {: ]8 |" W7 D) O: t+ S) D1 `Beverly McIntosh, Human Resources Coordinator8 K/ m% X+ M. \) E) g% }3 O
Fax: 780-451-3546% |- U; [) l8 G) w/ K n. r
Email: HR.Edmonton@sysco.ca
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* S0 c& C$ K& k' ^: ^5 F: I4 ]Position: IT Manager / `1 O1 S0 w5 [+ P9 q; o& r, P' L
Reports to: Director of Finance & Administration 2 L0 ?( i7 }/ N8 T6 u. k2 h7 d7 E: w
Location: SYSCO Edmonton
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Position Summary:
% g( G; ?' N F' f5 y5 n2 s: dThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). " `. U" @. J. n! L; r- X
) O/ J* j6 d* D/ T$ T( [6 d- W# p( AResponsibilities:7 Z5 U+ e% b" `# G
§ Manage a stable local IT environment , ]' b- @3 E9 `3 e3 V: }' ~1 {
§ Manage and coach staff in IT group7 T. m( G7 }* T% y4 `6 R1 ]
§ Oversee and provide small systems technical support
; n) `# g) H. L% I# g9 v- d# v( H§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
4 P) o, X4 l; @§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
* U! w& ?7 u9 m% i§ Hardware and software configuration and implementation: V% Y9 f. h4 Q! N
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to8 q9 _3 F3 W4 M( A# u% v8 j
§ Ensure software and hardware standards and other policies are adhered to at all times5 f$ H5 `' P$ |( d
§ Perform network administration at the domain level; managing user accounts and network access
, _: }& _/ I0 f: s& Q I7 {§ Develop and maintain backup and restoration procedures: O# c/ z# y$ E& H* p9 s
§ Develop and track IT budget as well as IT capital spending plan
; E( e( ]) s5 {§ Liaise with Corporate IT Helpdesk
* T- G2 E! W3 K§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert, x- k4 S r8 ?) j1 v8 W
§ Provide technical and procedural recommendations to management" X7 Q0 l4 b; H. W
§ Manage user ID request and approval process in conjunction with Director of Finance
+ P/ S4 L* z( A0 w$ s' n) O§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
; E4 Y& |) M( C( i* B§ Coordinate and support end user training9 i9 R5 n3 |2 u6 n3 h/ L# H
§ Develop and maintain good working relationships with IT related suppliers and service providers& s6 U, \4 ?; b. O. R
§ Collaboration on development of internal intranet and external website maintenance
' {8 s! J" E0 b( @ K§ Manage all printers in the building o4 ^: {" E- ]
§ Special projects as required0 q* O0 S' C( Y/ r4 F
§ May be required to provide after hours pager support for emergency trouble calls
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( P4 N) n. W9 w; `' d0 h) b: v$ rQualifications:$ D5 s0 j/ ^" E. H( F6 }
§ University or College degree in Computer Science and at least 5 years related work experience
# n; A& P/ O# O: Q: J5 b' L7 F: P§ Excellent leadership and organization skills
/ ], U! ?. ?# y9 [§ Able to manage a local IT environment while working within a Corporate IT structure at a national level# I& _$ M0 }$ j' @. d
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
. C/ m( U' f& `# j) r§ Strong small systems technical support experience
4 K, B- K( w" Y; ]§ Fundamental commitment to customer service and process improvement) d" t& ~1 b' Y0 N, K7 j+ [1 _8 O
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues7 m% |: W. N/ S. _3 ^: a1 l
4 m( E0 k0 l2 WClosing Date: September 16, 2005
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D! B9 P, ?5 ^5 ]Interested applicants should forward a cover letter and résumé to:) X3 p) B6 H" b9 K. U0 q( g
Beverly McIntosh, Human Resources Coordinator( ?+ Y L" d# U7 q6 P0 E; x
Fax: 780-451-3546
% w$ K8 ?& m9 F. g) Y5 CEmail: HR.Edmonton@sysco.ca7 p# z7 i, m" |
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发表于 2005-9-8 17:35
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发表于 2005-9-11 21:42
