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Desktop Support Team Leader
9 _! a& _8 J2 M3 bSystems Analyst III
' }- W; j* K7 pJob Requisition Number: 90440
$ N* Z# H% N; \9 u7 F+ i+ Y2 N. _1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
  n9 X1 J! U4 _5 a" P. q' H: E1 uWork Location: 12th Floor Century Place
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, e* t0 m% Y( f1 Y# |1 QFUNCTIONS:

2 J8 M6 N9 I: R8 u8 x) I2 }The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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" Y1 v3 V- e/ g+ y. h· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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- X4 F8 w0 h5 v· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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7 ], e! ^( I; W( `, i1 u· Researching, planning, producing and presenting technical recommendations by formal reports.

+ `# K1 u/ w1 s· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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9 y' m9 ^+ z6 m1 g& x6 EJOB REQUIREMENTS:

3 s) [! p% l& N+ ?4 u· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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5 [3 U& K; K0 v! k" C· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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- B2 S" |6 i$ ^· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

  u. v, g& d8 c, M· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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. Y+ ]' |1 k, ?$ J, E4 G0 I! oHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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) r8 X; H3 X9 x* Y4 G# W4 w) NGENERAL:

- O8 A! z1 I3 M, n1 @Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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  R; x+ M- x/ B" R, _+ CThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
6 l8 b! H% k3 k/ k, iClosing Date: 十一月 07, 2005
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8 ]7 N5 I( f( f+ F7 [: yApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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