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Desktop Support Team Leader
Systems Analyst III
" T- Y+ J9 g3 l3 x  _Job Requisition Number: 90440
/ K1 n) |( ]2 v- C3 [1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
4 E3 c5 d* U# a2 ^0 hWork Location: 12th Floor Century Place

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" X& e; }: V( o* a' o: RFUNCTIONS:
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; y9 d# o" X) K! q! XThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

8 W4 `( ~* z- x9 v· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

* h. E& A) k8 ]- j! a· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

6 W7 ^3 ^* K# H8 B* W· Performing quality assurance for work performed, in response to customer requests.

: |# ]; V( m. r# b5 X· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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; |& C2 F) t, I% v) X9 {" Y+ F· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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JOB REQUIREMENTS:
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) {, m+ }; P, p% c1 |: @( C· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

7 Q8 f! U* v% N· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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/ w1 r5 U! ]  y/ V% f3 ^· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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- b: i6 N5 ]0 U& a· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:

9 @/ Z6 s" ~1 u6 x, m, v- Y33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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- c1 c, E4 \$ S8 n1 G" D, MSALARY RANGE:
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; X7 n& c5 r# M3 m. _21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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: r4 o, q! C: G  j7 ]GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

9 ]* G1 c5 A, H) \% uThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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