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Customer Help Representative - Edmonton – ADV1474
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: A. N# f5 D* D3 s! j) R! S: yAbout TELUS
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8 [8 Q! V6 V! B% d3 Z- dTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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5 {/ b$ `& J+ y! T xKey Responsibilities: q5 K. m9 [0 B8 [& ^ u
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.' }* a' H* p& y: R9 ~
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# X1 N- }( Y$ M* ]* ~# U# T/ oYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. , y! P! M& w1 G$ F
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) Y) u) A9 ~& e$ Y In this position, you will: ; ~" Q. S# ? P0 u. |% G2 s
6 H# W9 N2 X3 U9 f; hProvide service to TELUS customers.
4 j& z. N% S, C& [- H% bIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
, n" X, r; G7 W" P. [Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. r8 ]4 O& f- c. Q" |# L" Y
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/ l q7 O9 \& P$ g9 m In return:
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' P) M; a& Y1 M6 }; hYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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; a& H6 `# y* {1 j7 f+ A; ~; N- hQualifications
& v" G: l/ D" H! L: c6 p" b7 y! q. mRequired Knowledge:
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$ M9 r, `" e3 u" U( E$ o: r: T4 xTechnical knowledge of data/IP products and services.% U+ m9 F% [! J/ T3 b
Technical knowledge of voice products and services is an asset.1 _/ ?0 z0 w u) f6 r
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.0 J+ x* R: Y9 V$ h+ j o
Familiarity with trouble reporting systems is an asset.
* h( e+ v- Y5 Y; Y i8 I3 B( DSuccessful experience in a customer service environment.
; _3 r: H6 z, V" I7 K1 w; C9 DWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset." Q {: d3 ]+ s O A9 ?7 |9 K' x
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8 v* u4 S1 {2 N9 CRequired Skills and Abilities:
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. L/ R; V5 l! E( XMust have exceptional interpersonal, oral, and written communication skills.3 m% _- Q, n8 E) F! B) j
Strong problem-solving and trouble-shooting skills. ^2 J- w/ M' |& ~! B3 G. d( R
Ability to work independently with minimal supervision." O. u6 x/ j5 O2 \# W! y; U
Must maintain a high degree of accuracy and attention to detail.4 M) n H$ r, w! h+ J2 m
Ability to effectively compile and analyze data and make sound recommendations.
9 I: Y* W* m: ~An aptitude for recognizing and creating sales leads is an asset.- l; z Y ?: Z
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|; j; G! J* F0 U% | Additional Requirements:
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( K# A% q* r: D! u( v% lReliability and regular attendance is essential.
% f9 k1 o. a/ O' l; ?Must be able to work in a measured and monitored environment.
/ R: ]! O0 s9 S: Y: R# m( xAbility to work efficiently in an environment with limited ability to move about.
& P* O ]% p' ^& \. G9 x- gMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).! t8 a+ A& z7 ]9 `/ k, C' T
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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# g7 L& f( N, r1 M6 i8 s G% Z TELUS Values in Action' N- l3 X* L0 q7 D
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/ w( N1 n+ c$ q2 O: b# [TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity, G: S6 K* a& J7 ~0 a
We have a passion for growth
( C+ ^( O$ X6 U( W' QWe believe in spirited teamwork
: |: u2 v8 ~& S5 s2 yWe have the courage to innovate4 A1 l! s Z5 r, U. [' r
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) [% Q2 i! N1 T2 ^3 t6 u5 x0 YAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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