Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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0 H2 ?/ ?6 b$ Y: t$ PAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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' z/ y* p# e4 W8 l) z3 ?Key Responsibilities:

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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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! z5 J2 ]. ?; J# |/ R0 ZYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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, U6 x: p/ H& a' c8 X' c) S1 M0 A" u In this position, you will:

/ D( C% c- C! lProvide service to TELUS customers.
0 ~# H# A  V) CIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
! X( z6 X6 s% E1 @Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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5 ~& j& h/ X, M" o In return:
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$ c  k5 S( N" L  J0 V" t4 Y; Z% |You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.



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7 R/ G5 w: }$ S" ?Qualifications  
. C4 Z8 u% `/ z$ [% oRequired Knowledge:

Technical knowledge of data/IP products and services.
" o2 T+ x/ J" T1 j$ r8 s* @Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
$ A3 ~' F  m* t. dFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
9 \* l4 z2 r; |5 f1 Q6 KWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
& d% H! W) d2 L) U1 hStrong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
8 y9 a3 I+ c# _+ wMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:

) {6 x* r* o+ {/ J3 s+ U! EReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
+ H; _* k/ W% C5 s- k$ `, D; gAbility to work efficiently in an environment with limited ability to move about.
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
2 r7 e) _  I- K6 K  M  p+ n. ?The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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8 a: W/ A' r; E- W  H# f  g  q$ x; x TELUS Values in Action



TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
We have a passion for growth
' F( H9 x& ]" t; ?6 e0 E8 lWe believe in spirited teamwork
2 E2 y9 |4 t% l$ `We have the courage to innovate
  
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了