Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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' s2 R+ |4 v+ H: DAbout TELUS

4 i; f2 }! B9 {9 k2 m! G- UTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:

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0 ]0 y" a* Z, K. @: fWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.


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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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2 s3 c/ E5 N3 S0 q) k' u' C. K In this position, you will:
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" I6 Y% B3 t8 i) |Provide service to TELUS customers.
$ R" V: P0 r) x0 c( EIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
% i  o3 [/ c/ E& p- \& rHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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/ }. Q9 W6 h$ d7 m5 A+ T In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.



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Qualifications  
Required Knowledge:

Technical knowledge of data/IP products and services.
, T9 ^& ]* g0 G- n  ETechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
1 n6 [/ a  u$ r& z$ ZWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.




Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
. t& |& e) f) R" ?* A$ m: BAbility to work independently with minimal supervision.
$ p. H# A+ g- n& o( s1 m6 }6 XMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
+ ?/ f' ]& V( ^1 aAn aptitude for recognizing and creating sales leads is an asset.

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$ c4 }) F) h) ^- x3 z Additional Requirements:
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Reliability and regular attendance is essential.
# b! E% }; ]2 DMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
( o" a. l8 q9 G! G$ e( U; W6 RMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- M- x7 d4 l3 U' z! f4 N, j/ SThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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# h' f. s5 u5 K% A3 i# \$ tTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

- h, ]9 J8 i, uWe embrace change and initiate opportunity
" G4 U5 Q% E; V, OWe have a passion for growth
' L0 [' t5 b# G1 s- S5 oWe believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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7 u, {. F# H! t2 {现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了