Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:


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9 E& K# }* Q9 l: G3 C: e/ c, qWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

7 _" G2 z5 }1 f: j2 ~' }9 q" E" { In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
+ B! j4 M$ B; c: d$ X7 vHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:


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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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% v, X7 H8 c9 i  V) x% b& [8 e3 CYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.




Qualifications  
Required Knowledge:
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' m: T: l1 z8 \( x& ^* ATechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
9 a/ o& G. t7 mTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
4 x. U, K" M6 Q2 o4 w- qFamiliarity with trouble reporting systems is an asset.
3 `6 R% A/ l* v' B& \& c& PSuccessful experience in a customer service environment.
9 F+ V( G1 w1 R0 X" F- s2 }Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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1 ~' Q. @: {" H- g& {! IMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
  f. k, }, j9 DAbility to work independently with minimal supervision.
) Z9 [  O6 H1 I& @& u' YMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
5 t; K- I+ S5 ]% [An aptitude for recognizing and creating sales leads is an asset.

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9 z' z6 p7 A1 q- ]; D Additional Requirements:

Reliability and regular attendance is essential.
0 p9 Y7 Q$ O  O% k0 Y" }  AMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
% h* F% N; Q) t4 i3 S6 ^% o4 f7 j6 GMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
- V0 C: [, N# p; b0 SThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action


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5 @7 r1 y& T& U0 k* w& b7 V7 NTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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8 e/ P( y! {5 C& K: {We embrace change and initiate opportunity
; u4 F, n) b$ v; s2 AWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
% I& Z; R# |" j) X+ @据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

" ^) r) k' q5 `2 I现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了