Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
8 T; G$ ~5 `. Y
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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: O" e6 o* ]+ T& P# mJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
9 X9 o) d# a! k•        Answer multi line telephone system
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8 x7 p& R+ K+ ]: g! c, GAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
. [, d  x* @* T* t, F•        Update and maintain databases
% J! o% f3 L& t) q•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
0 a; Z7 a/ r% w2 g. p3 r0 F! R) a•        Process payments and complete weekly deposits
* A1 {' ^6 u9 V. h- a2 w$ {7 V•        Write and revise business correspondence and forms
; ]& H: g; E& Q4 M+ B8 b•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
4 V3 U, l. g9 ?% n! c* @•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
  @& W8 F! `1 y% K7 a  d/ W•        Excellent verbal and written communication skills
1 A) A+ l! z! I) S. G•        Detail orientated and ensure accuracy in work
, d0 P4 G5 S4 P6 I  x) U! E•        Able to interact positively with a diverse population
•        Strong customer service skills
# _/ R* n( B$ M/ z•        Strong organizational skills and abilities
  W  v  |' h4 Z7 o•        Knowledge of HOMES database an asset
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  `$ r( @$ x& D& T/ _. l2 tHow to apply:
5 v! I9 g$ I4 VPlease submit all resumes to the Recruitment Coordinator:
. I( f; ^8 ~: l+ M7 j0 u1 o, @Email: recruitment@ywcaofedmonton.org
. l: g/ h8 {' p: YFax: 780-425-7467
Application deadline: October 22, 2010