Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

/ ~. l: f! c) Y* @$ D# U2 X4 ^This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

9 K: s6 P4 d7 |' ?2 V6 q& lJob Responsibilities:

3 J% z; _7 [3 C$ f7 ~. CReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

% d7 {; t) y0 w& U* jAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
4 e( J9 O' o: N' A, e•        Input and manage high volume of data
•        Update and maintain databases
% r: N5 {! X3 D& p9 S' y; b& k3 j•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
+ V2 m, Z5 H& Y- d! s•        Write and revise business correspondence and forms
& e4 w2 H& P6 H; u7 Z•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
9 q6 r$ Q; A* Z% X5 }$ P$ H' [•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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5 D; ~* D3 n0 m" J, BQualifications:

) K! v3 B# x) R: m+ q•        Minimum two years experience in areas related to office reception and office procedure
& U: V  x3 F5 {" f  J8 j•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
- t, i, o: `1 y! A$ ]•        Strong customer service skills
) q& j3 a3 x- G. h, O•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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, b% k4 o6 U2 T% LHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
7 }0 t+ S) X* g( O- P" _Fax: 780-425-7467
Application deadline: October 22, 2010