Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

& ^7 U/ G: s' i, ^5 K! XJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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$ i# ]1 |) F- k$ S% y) H& eAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
$ N# M$ I$ c( k% G•        Input and manage high volume of data
•        Update and maintain databases
& f0 `4 m$ i0 b6 G) x" B•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
" X8 J* p( S) {. q•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
' E: E) G4 s$ M9 C& j•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
+ r7 b0 g5 C' d  |6 X& u5 ^# l/ F•        Thorough knowledge of services and programs offered by the Counselling Centre
# C3 G% L! _8 I9 i* [•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
: L' f3 ^7 x, ?# I•        Excellent verbal and written communication skills
; n+ R0 }& t" V3 p. ~( J/ U•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
; G% B6 W% Q& ]7 A* k0 o, M6 o•        Strong customer service skills
$ |8 I( a9 u& C, ?9 V•        Strong organizational skills and abilities
/ [& l& c1 |: p- R•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
( v2 U; }5 I% V1 H7 U- mFax: 780-425-7467
Application deadline: October 22, 2010