Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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. A* s+ v- p) y/ [4 Q3 M) Z+ [. ?Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

0 k+ b" M1 d6 I- T; TAdministration:
•        Schedule client appointments and counsellor workloads
; n3 C9 W' A/ s0 [* N•        File and organize paperwork and files related to client visits
8 |( G1 H$ R' S# v•        Input and manage high volume of data
0 T& J. H$ J2 D4 Z•        Update and maintain databases
  V8 M  E  ~  c$ ~' G+ j•        Generate monthly reports and statistics
- Z4 z5 U/ F$ M% j5 f) G% s•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
# L% h; G9 g6 F, ]' j•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
7 N4 \1 h( b/ t2 t$ ]- x•        Thorough knowledge of services and programs offered by the Counselling Centre
, l0 a9 u7 y* p•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
# W. v$ e# e4 W. j# ~•        Strong organizational skills and abilities
# e" E9 H6 |( i•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
( _" [: b5 E: m" v( j1 @Application deadline: October 22, 2010