Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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5 t! k, u; p' w& r9 ~This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

4 Z- ^& A2 c6 Q7 G7 U1 [Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
" ]" V( |/ g1 V" Y' L5 v•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
) p( G$ F6 x2 ?( ~: b; s•        Organize and directly support group materials and documentation
0 q) R- t& {) d•        Process payments and complete weekly deposits
1 q: Z4 ]& j5 T* F3 p•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
  O* ^1 i# W( u1 J0 Q, @- {* e•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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2 i- v4 d4 T! L/ W( Y$ v7 ]Qualifications:
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0 e# a' r) x9 y' M•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
& J, n. m0 P& v/ h1 ~  n8 m* s•        Detail orientated and ensure accuracy in work
3 ~. A2 m; D: G) _•        Able to interact positively with a diverse population
- M" Y# O5 J' ?; `•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
6 c" a# i/ M6 o/ [+ }  D' g! B3 ]Fax: 780-425-7467
; Z) e3 [. y' s& zApplication deadline: October 22, 2010