Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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/ H: g* X2 q2 IThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

2 F+ j* X. C( ~2 T3 C7 @- JJob Responsibilities:
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Reception:
' y1 y: j4 l: x) P•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 `! t% g. B% K6 y•        Answer multi line telephone system

/ T: V9 V  T4 n) w. E# i- GAdministration:
•        Schedule client appointments and counsellor workloads
: G/ x& R! V6 j& o: h•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
& v3 X/ r4 Y$ ]9 t6 [, W, P$ D•        Organize and directly support group materials and documentation
8 Z! L$ N/ m% X) c•        Process payments and complete weekly deposits
* }& i$ f( a7 q( w•        Write and revise business correspondence and forms
1 y: z7 R* Q' T# ?% _3 w•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

' O: h5 @/ U# ~( ^•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
- ^  T; J- T* r6 u- |! u6 R•        Excellent verbal and written communication skills
- A! {2 x$ x/ [: c/ X) y9 K# N5 ?•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
5 y) ~: W5 ]4 l' D  D•        Strong organizational skills and abilities
/ \% W4 A2 X/ {•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
3 K) P9 c) o8 ]8 t7 Q; gFax: 780-425-7467
Application deadline: October 22, 2010