Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

9 K/ |6 g6 S2 zThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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: Y4 L7 [/ m$ N8 q$ Y$ rReception:
- z! j& s  J' J5 Q* T4 W$ @  F% s9 e•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 h% {* [  [- f1 \( }4 M8 z6 z" p•        Answer multi line telephone system

8 I" }: c! N& _! kAdministration:
•        Schedule client appointments and counsellor workloads
  f, n9 v$ ?; D1 O/ h•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
5 c0 S# s' t% r1 Y0 C: |. C  ~•        Update and maintain databases
- O6 {; \# E9 ]! i•        Generate monthly reports and statistics
6 I/ D' D1 i( R0 F, s•        Organize and directly support group materials and documentation
* i9 e/ k  F) [* J! d+ z5 X+ u•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
2 W" K4 C+ ~; Y! F; O" ]& T•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

; M; T+ t7 z, k, G  C2 d•        Minimum two years experience in areas related to office reception and office procedure
! C4 m- L$ J7 U4 n•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
/ g8 S, n. D8 h# q; W•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010