Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
9 F5 R" y  I8 [) U. a•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
0 F$ c1 I9 U2 \6 e# _•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
* b  U# I) g+ q, T- I$ t9 F•        Generate monthly reports and statistics
3 _& |( M6 `% a) |9 m. x•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
  q3 I) u. ?" W6 }. |% N) I•        Write and revise business correspondence and forms
3 u) q9 j! `4 r$ I! E* z/ f6 k•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
/ D# @' K3 F% ]" u•        Thorough knowledge of services and programs offered by the Counselling Centre
! d' }* x, a, Y( o2 Y•        Ability to handle inquiries about programs and services to other community agencies and to clients
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3 ~. U8 E  Q& RQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
. Y' o  P: N# q$ o•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
0 e2 t* [0 [/ {' a) |+ z; C•        Strong customer service skills
•        Strong organizational skills and abilities
5 A: \3 h0 l6 O- U, U7 e. L) d•        Knowledge of HOMES database an asset
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3 I; Q4 J. {' `* xHow to apply:
& g7 R/ s9 e& [1 l* vPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
3 e9 p& T$ W( R" K8 D+ ?9 ~5 d* uFax: 780-425-7467
$ o6 J5 m  X5 m. Y, P: y1 J: ^/ k! V3 YApplication deadline: October 22, 2010