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[招聘信息] Call centre representative-ATCO

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发表于 2011-5-25 07:59 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
If you think it matches with your skills and experience and you need
3 o4 ~4 A- x6 Y8 r5 c, \assistance to apply for, let us know and we will arrange for an- r' J" J4 v! q. ]" x- A
appointment with one of the counselor.
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8 v, a" k$ T4 g4 a- oLevel II - Call Centre Representatives (Permanent) ; Q1 j( g+ }( o/ S! R9 C  I' L+ ?/ E1 E
Competition Number: 65A11 16; B( ^" ~$ I* s1 f2 x; L8 d
Job Category:Customer Service / Call Center
1 D9 Y/ k: Z: K1 }Posting Date: 4/7/20112:13:00 PM9 H$ E7 a1 A5 E1 C! U
Closing Date:5/31/2011 4:30:00 PM - K, S$ J& H! H, y' r
Job Location: Edmonton5 L0 x# P& {5 I
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DESCRIPTION' N3 B9 l+ T* l$ Q

0 C, w9 `, `' z( l5 X+ jAMENDED - April 26, 2011
- ^4 q4 M2 \  o) d6 y: }, g* E) EATCO I-Tek is currently recruiting qualified permanent part-time
  z1 X3 ~9 r# O(16-30) hours per week, Call Centre Representatives to work in the5 |0 Q7 F# |& j& ~2 U
Call Centre located downtown Edmonton . The pay range is from $14.83 -( l0 M# r8 I! k1 B; N% _9 `
$ 18.83 per hour. & N0 n8 h/ d/ L- w  {# M
Shift Differential: additional $0.80 per hour for hours worked on
. X- }4 C, X, X* S3 @0 I, sSaturday, and $0.96 per hour for hours worked after 5:00 pm., e$ G  D8 \. f  s! W+ E! C

$ y- H! |) \8 f& r( U) G  n0 Y
! u: b; r9 W" U7 S+ j+ a3 fThe Level II – Call Centre Representative assists customers by6 [; s  }) @0 ~- q2 x5 G5 K3 [
responding to: [: ?9 G% ^! T( Z. ]
residential, commercial and rural account and/or service inquiries or1 R' y/ B. w3 ?5 e! ^/ s) d
complaints received by telephone. This role is responsible for
) _6 x6 z" e1 S7 e4 B# B  F; `6 i- ydelivering: @. A- P: h: [
excellent customer services by focusing on first call resolution.7 {' u( F& B. C
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$ f; D( P* E. ^$ {/ P
. m) E7 k& B. i7 xThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
2 S" s! g% l5 k, ]Saturday# z& o) T) p9 i, o! m/ `8 X# d( u
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call5 I& ]! X" q' X0 G# _
Centre employees must be available to work all hours of the Call Centre
) H& G: u, m( m3 j% ?5 ^( }' `) t  rfor
" L0 p" K4 \  ^0 ^+ P' I5 o$ R, @scheduling purposes. Work schedule will fluctuate.
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This position is administered under the Canadian Energy Workers
) ?3 W* X" |; k8 d9 a* t$ Z& @3 nAssociation6 ?) s. k1 Z; N+ ?; v) o
Collective Agreement, Job Posting provisions.+ ^. |4 \' j! g. T& K& r; ?/ Z$ t
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RESPONSIBILITIES5 F1 ?' W9 J7 n% C" H, ]4 C

. _8 W5 R. |- n- R% p- J; z' i% o- Responsibilities included but are not limited to:1 k( O3 C) N: u; H; e
- Respond to customer residential, commercial and rural
5 U+ t% w8 j! ?account/service9 S% F0 i9 f; L. G6 u$ @
inquires.
" Y% {$ I3 d* z1 ]4 d- Solve a wide range of customer issues in a dynamic, high volume
$ _6 d/ m: X' M% mand
7 s4 z' f( F/ k& _5 a) n0 P0 lfast-paced environment using initiative, creativity and
: H  ?* r% U6 |) C+ g* [, {+ i- cdecision-making5 F' S2 t, H8 e4 c* y
skills.' L' a  a0 ?2 y
- Up sell, Cross sell and retain customers is mandatory.) A9 Z% G7 e# m: Q
- Provide information to customers relating to energy management.
% {  I: d3 J5 R& S  j. o- Calculate customer bills by performing complex rate calculations$ `9 y0 t6 ~6 T; S
while- s( ~! d9 ~+ ], S: I& v0 c
using a thorough knowledge of various rate structures.
: B0 U0 |" E0 p* m- Explain customer bills to a diverse audience./ C: m" I# r% M% x/ y% O
- Investigate, analyze and respond to inquiries concerning billed1 L/ i" a; O: e/ \  i
amounts, account status and receipt of payments.
  z) N2 q7 u: Y) @6 H- Process customer account information in a measured real time3 T. K. n' ~' [9 s% I; e5 e
environment.
+ J* V0 m7 `+ G. ^! F2 _/ K- Provide caring customer service to all customers.5 p$ u5 M( w5 r# J8 H) r& g( L
- Defuse potentially unproductive interactions with irate
1 h% L& n4 g5 V3 h0 k& I/ t+ m& rcustomers.
- z$ d6 r9 O0 o, j" Z- Respond to emergency customer service calls in potentially
$ y* o5 b5 ?4 F/ |0 A) ^life-threatening situations.- _: c9 S, o: o1 L( X, H* s( f
- Work with minimum supervision.- {- W9 x+ {; r; l% @
- Understand and abide by governing legislation, codes and
! j0 M+ c6 y) a6 w# mcompliance
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# W& w4 [* U, w. w) R$ VQUALIFICATIONS1 R. E9 |8 _% `4 f6 q5 k$ _

; C1 R3 y$ v' [) m3 B' [- Grade 12 Diploma or equivalent (applicants will be required to3 i: Y2 X0 {# J
provide
* t: a3 p" j& I+ x$ u% @+ aproof of education)
, ~: Y" A0 |$ D. W- Successfully complete the Call Centre Simulation Assessment(s)
/ R  g; y. Z) k* C8 K+ |- Proficient skills in PC office applications (i.e. MS Word) and a, J- i- S" L6 ?
working knowledge of Windows XP.: a, d- v6 C! e
- Proficient keyboarding skills.
. D# k$ M* x7 v/ ]- Call Centre experience desirable.  d# Y- D- }$ z% t7 ?
- Demonstrated reliability and ability to work rotating shifts.* f0 Z8 @$ [* b4 l0 l2 x
- Effective professional written and English verbal communication) j5 l6 ]9 p+ g! f0 ?' F# N# g; e
skills.& O! j( @( ~; l5 T/ M, |& S1 n
- Flexibility to perform in a dynamic work environment.
9 B& y" v/ U* P3 B+ b# e- Positive interpersonal skills to thrive in team orientated
6 m1 u" f( Q* H  \environment!
1 u( K6 A  U- j- K$ l2 [( f- Accurate and attentive to detail. Strong mathematical aptitude.
1 Q$ T; c3 y% J2 s+ b7 i6 }5 F3 f( d- Demonstrated ability to work as a contributing team member.
/ e) B  I1 \, n7 X/ I; n8 T1 ^1 D- Ability to apply appropriate judgment in the management of+ d# l  t% {  x! n8 j
confidential information.
: A- t5 C; T% W7 C8 t: _- Clear Criminal Record Check.( h: T8 i6 K! _( S

; U$ `# P; Y/ s7 U( M) NGood luck,
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Karuna Bhavsar
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* |( ]  ~8 k, ^+ _# {& o  |Welcome Centre 4 f: `6 F# b! `( {
Supporting Aspirations Connecting Dots
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% n; q1 o/ i1 K5 e( b# S  v#335,TowerII
; L' M9 U4 v+ {5 z$ V: X, sMillbourn Market Mall
+ M# M" J( [9 H* F# Q7609-Millwoods Road
6 p; u! d8 o' h" REdmonton,AB T6K 3L6
) H) _! H, t; {- W6 ePhone # 780-462-6924
# S8 i) g4 T; B- xFax # 780-466-6594
鲜花(744) 鸡蛋(0)
发表于 2011-5-25 14:22 | 显示全部楼层
这倒是个练习口语的好机会
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发表于 2011-5-25 21:01 | 显示全部楼层
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