Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
. f4 V. D: o0 @. d% j' }8 L4 W( wRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
+ G9 e, }+ P% D+ y: Q# y' Q& X/ vperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
- R" K$ G9 o7 z0 @client demands are key components of this position.
/ n1 i3 ?6 u3 XResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
- ^# R; e& a! ~) |· Supply and inform clients of pricing, credit terms as well as entering orders in system;
9 o! x& u1 o) q* u$ {8 z0 k4 }· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
" G# D  `: A' G· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
+ X) B( R0 i3 n! d- t$ t· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
7 G* K4 g6 H: O( X· Excellent organizational skills;
: i# S( e. V* S' l% T· Enjoys working in a fast-paced environment;
) M! W+ G2 k+ u2 Z0 P/ xWe offer:
1 l# ?8 @# J5 d( |  G· Competitive salary packages;
! }+ E! v' G! M' p9 _* @" W. o· Excellent training programs;
3 u( Y6 X3 k2 `( u· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
! D1 s; T" S$ l& P( I! ~· Stimulating work environment.
! u7 A8 t" s- h: hTO APPLY:
9 m2 Y8 d" h- e$ OKaycan Ltd.
c/o Human Resources
- ^* ?" o: z" ^( o  K; yFax: 514-694-2674
9 B$ B: m0 X7 u. s$ fEmail; careers@kaycan.com
( F% N: ?0 V, q7 J& S  y9 ]" V$ V* eWeb: www.kaycan.com.