Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
" V! e$ f5 b  v  @' j; o# oRole/Function:
# D) s! o# U( |) c+ n7 L+ ~The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
% l: G7 e' H8 R. t7 V% G* krelationships with existing customers. Integrity, vision, professionalism and the passion to meet
- a% X" k1 {4 T8 M% F, [client demands are key components of this position.
Responsibilities:
+ K9 N/ b/ {7 E1 O# F8 p$ p% j! w· Respond to customer inquiries through inbound calls and busy walk-in traffic;
! S4 @( J, T2 v; M· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
& b1 f5 h6 `7 m# [· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
& h, {- z$ u# ?7 A7 N7 [5 H# C· Investigate and troubleshoot customer service issues;
8 R' ~8 q6 h+ M% O· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
, t+ P, u& l; u4 Odatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
# g0 K" t% v7 p! i1 i) H· Actively participate in semi-annual physical inventory count;
9 P! B9 u( C6 i9 iQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
1 T7 Q6 y# w  s" \8 e' S. L· 3-5 years experience in a similar role;
1 D6 U: y! W! X( [: V- r· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
6 C6 w; m! j! I0 w3 w- ^7 j. b4 m· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
, @( f) X! T. L* p4 u. O· Competitive salary packages;
3 R* H. Q' \+ ^% e* \· Excellent training programs;
0 P. j# U$ L$ f# n· Opportunity for advancement;
/ p: p/ o" Z9 S0 K· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
8 \: U" t$ c/ S1 I0 D0 HTO APPLY:
Kaycan Ltd.
/ y0 q& {" u1 s, R" ]/ y2 z+ Sc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.