Customer Service Representative (CSR)

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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
* g: M3 C* a5 ]: Z" b* J- B5 Vimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
5 I5 p+ F; d( w/ Sperson and over the telephone while supporting the sales team by building and maintaining
! V3 s/ d6 Q- B7 s# J$ ]relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
: C/ C' H; Q# Y- v. p- l9 R: ?. pResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
1 w: I5 k& N' |( _5 V+ f· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
; M& T) v* u3 s" I" b' {· Collect payments for cash account orders;
; M7 @3 k/ y, L7 R· Investigate and troubleshoot customer service issues;
" p! v+ N7 d4 T- `· Process special materials orders in accordance with standard procedures;
$ n8 H6 r  F) \& u· Maintain customer data and update changes to existing accounts in the corporate
, E5 m* A* S2 J1 _; ndatabase;
2 P& i$ \# z- F5 w) p4 |, Q· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
1 h# @& ]9 B1 y8 Y; r· Actively participate in semi-annual physical inventory count;
  J# v: r! L2 t( J2 N+ jQualifications/Requirements:
1 N/ c- Y  }2 V· Strong team player with excellent customer service skills and able to build and maintain
8 `0 r$ j+ j# p% [lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
; E; Q6 y% Z: G/ J( K) K· Strong problem identification and resolution skills;
  j4 z! p; ?$ |· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
) z: i2 g/ e5 v9 U; O6 ?· Enjoys working in a fast-paced environment;
( L& y8 f/ S; {( i* m; E5 c1 ]0 wWe offer:
/ t# x9 I0 E" R( K# c( Q" q· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
1 n# K% ]3 j( f1 j6 O; i- QKaycan Ltd.
4 r/ t& l: w7 c1 ~. A, M. n; k* Hc/o Human Resources
Fax: 514-694-2674
6 w- c# g1 W: _+ k& @: vEmail; careers@kaycan.com
3 k+ U1 E0 h2 N2 PWeb: www.kaycan.com.