Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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/ `' y, u; b+ n" U9 fJob Description
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# G1 B( J3 B' i$ a2 r  u. V: ZPosition Title:  Receptionist/Immigrant Services Worker
7 [3 {( j* m) A: `7 T- aHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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( ~& I/ H6 r& `Key Responsibilities:
) ^( E6 X# e6 z•        Answer incoming calls and route calls to appropriate person
5 q9 Q3 R1 [, c+ b; v. i# W! {•        Take and deliver messages to the staff of ASSIST
8 s+ H: u4 b  \- D•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
$ b& x/ A# U+ M1 l( F( K8 O•        Oversee the front counter when other front counter staff are on holiday or in trainings
+ U9 z% ?2 W5 C: T( z, y$ T' J! s/ ?•        Perform general clerical functions such as photocopying and faxing documents
2 c9 s8 U, b( Y# y: M0 r4 p1 i% b•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
3 q3 j: ]7 A" o, `- j•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
+ W( p# C2 ^+ G& X, P. _•        Report to ISP Program Manager

0 ~. P" X' m( @Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
1 H3 y) o- l: M% ]•        Fluent in Mandarin and Cantonese as an asset
' Z% ~* }$ o4 ]9 h•        Good English writing and oral communication skills
/ z7 {% s1 k8 \- z5 U) A% ?•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
3 K7 J  T& |/ Y; r9 \$ W•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
, w* Z6 i  U; |* P8 ?( m•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
" i+ s( h1 y% `. V$ x5 v# r+ lQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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- d7 c! j8 c5 LPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。