Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

! u" O5 K5 }) J4 i' u6 iJob Description

0 L8 }) u! ]% iPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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" H" L  G7 s3 u. ~Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

5 F5 U' D& _7 |' R- B9 TKey Responsibilities:
4 z6 X/ z2 Y5 K# G7 h# F•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
- v- k+ v( f+ z( K- V8 p- m•        Welcome clients and direct them appropriately
, q+ k/ a$ z( J7 f•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 F. O/ j9 L  r4 H$ i•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( W2 e' s# u" F" i, S% v) F  a' w•        Maintain and update the information boards with upcoming events
7 M6 `7 t& |% j- L5 ~; z) s  e•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ T0 \/ }: X. Z( z•        Keep the reception area tidy and clean
+ G! b% T! J6 z- [8 s•        Attend meeting and training to stay current on immigrant settlement matters
0 w  @$ P( K% o7 V7 E; O! D•        Maintain front counter service files
•        Perform general office duties as assigned
8 Z  X, \  r% Z+ M) }9 M& a•        Report to ISP Program Manager

8 o- w* X5 g9 X( ?% F# x7 xKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
4 J( h9 ~- _2 h  ]•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
/ Y  e, ]. S( y% N2 U•        Sensitive to the needs of immigrants with multicultural backgrounds
+ T  @* c9 f6 D8 j0 [9 z/ O•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
6 @7 W+ [; e; u! z•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
: C7 F( m5 v7 e7 r/ i•        Demonstrate workplace maturity and professionalism
3 Y" K  x% e! [1 K+ H" }: D•        Ability to work well under minimal supervision
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; O' w1 w+ }7 A' @9 J7 _Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
, |8 V6 X! d" N; q7 ^$ \* i" \" ZNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。