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[招聘信息] Receptionist/Immigrant Services Worker(Part-time)

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发表于 2011-10-18 15:07 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker. M4 c, {8 J. y( q+ V
Hours of Work: Part-time (10 hours per week)

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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
1 ~6 x+ ]% E6 l6 z- _•        Answer incoming calls and route calls to appropriate person
4 Q( ]* M7 O/ [8 V- M•        Take and deliver messages to the staff of ASSIST% Z# c+ q* H9 a4 F+ e/ g, I1 ~( _8 m
•        Welcome clients and direct them appropriately
* j  r  P$ a7 B. I  S•        Order and maintain office supplies for the front counter" |5 s1 j  w+ V& |0 \
•        Oversee the front counter when other front counter staff are on holiday or in trainings! U( v) ?) z+ l2 ?4 u
•        Perform general clerical functions such as photocopying and faxing documents6 ~- g) N' N2 M: r5 B. L
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker# g" I3 `* c$ Q2 u0 [4 @
•        Maintain and update the information boards with upcoming events
8 y! \- P: d; N; f/ E: O•        Assist the ISP team in reminding clients to appointments of workshops or other events2 m$ |) I! ]' Z9 C: ^: m) R
•        Keep the reception area tidy and clean
1 j/ i5 G7 i. H5 u+ E! F•        Attend meeting and training to stay current on immigrant settlement matters) M- N4 w4 V) J- f1 }& ~6 T
•        Maintain front counter service files* p, f2 E' S! i9 O0 R6 h
•        Perform general office duties as assigned7 W/ L4 E* \6 e* U0 ^4 N8 B
•        Report to ISP Program Manager
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4 b2 |" g. c4 j! E/ g5 e; U: M6 AKnowledge, Skills and Abilities Required:# z2 T% x2 I' p$ A( [& h) x
•        Excellent communication (verbal and listening) on phone and in person
0 W: C" D+ m- {6 h7 m•        Fluent in Mandarin and Cantonese as an asset
$ @8 a. s/ P. P' G0 \* J/ I( f•        Good English writing and oral communication skills& ^  n6 Y4 {' D$ b7 Z1 W
•        Ability to work with newcomers and general clients
' ^% A8 E1 d, \% ]! c•        Microsoft Office operation skills- Excel, Word, Outlook
; o0 t6 F: w) e  W& ]•        Ability to address multi-task and set priority appropriately
5 N8 P, Q+ g& h9 O•        Sensitive to the needs of immigrants with multicultural backgrounds+ d# H. p3 e; Y' k5 b/ X2 Z
•        Ability to work effectively in a fast paced office environment+ \& _/ ~- m3 }6 y6 o# T
•        Knowledge of immigrant services/ C3 a  D, g8 t, _, N3 n7 A, U
Qualifications:. ~+ B( \" K$ u3 u+ _
•        2-4 years of office and clerical experience ! d' U2 Z; d, C" i
•        Receptionist or customer service experience in a fast paced environment
9 f5 N' [5 c/ n* ~' G; T•        Demonstrate workplace maturity and professionalism( x6 L* v) T9 l5 a( ]
•        Ability to work well under minimal supervision! U. N/ g5 r, U1 B# P" H8 P/ x3 w
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9 \# n; d7 _9 w7 t- e9 {" }* I8 LPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office. 0 [% @1 t3 R0 `
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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 楼主| 发表于 2011-10-31 09:21 | 显示全部楼层
已经招到人了。
2 k- f9 q9 Y- `9 g- s1 D谢谢大家。
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