Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

9 h' v, s: \6 L( d8 OPosition Title:  Receptionist/Immigrant Services Worker
: k1 [2 c0 a1 v, X3 P& zHours of Work: Part-time (10 hours per week)
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, ?9 F2 M9 j- ~3 F( |, b; L. @) IPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
8 W2 t/ ~$ N1 X: P' x' c: E- }•        Take and deliver messages to the staff of ASSIST
# ^) ]& K' B8 k, P•        Welcome clients and direct them appropriately
/ ]2 v$ E7 ~% {1 K7 z% V9 i•        Order and maintain office supplies for the front counter
8 g+ [, B! |' B+ K•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 k9 E& a, }8 t1 ~•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% t; @( {0 z" L7 z" t$ V/ E•        Attend meeting and training to stay current on immigrant settlement matters
' P- @7 v2 P' R, u•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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8 l& F6 R7 r: ]+ p" u* F8 yKnowledge, Skills and Abilities Required:
; L) h: j: K7 l9 Y- t8 F* p•        Excellent communication (verbal and listening) on phone and in person
! ^! f% O( u, Z5 F6 R•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
0 ]$ |2 H4 r) r: h& C6 J  Y•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
9 V6 s5 k7 v5 c•        2-4 years of office and clerical experience
" R) u/ W: V/ p9 Z; a# J( s& U. X# t•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
6 K; X2 N, S: ONote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
% a* f/ u+ ^! K& N, l3 c  R谢谢大家。