Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

  K$ t. c; t2 eJob Description
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Position Title:  Receptionist/Immigrant Services Worker
/ C2 ]! f& c6 u5 k6 c" c4 _Hours of Work: Part-time (10 hours per week)

& C2 e: C0 s, O' }1 |1 SPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
- D! c; C4 M3 J( `% t•        Take and deliver messages to the staff of ASSIST
, ~+ k, s2 r4 h2 B•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
7 d5 i1 K! o( o•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
; A. y% F; B2 J" C•        Perform general office duties as assigned
: F  s( D) w# C0 y/ U9 ~% i3 Q•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
8 N+ L- x2 w1 j•        Good English writing and oral communication skills
( J$ H- V7 q7 J$ I" Z; T$ u•        Ability to work with newcomers and general clients
. b, I2 e! k7 Z$ |8 U•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
) o/ G' B1 I- i! R5 S0 T; R* f•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
; t2 e& G" x, ?/ Y+ `: vNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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0 J' i+ g7 x3 y7 G8 W  y谢谢大家。