Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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Position Title:  Receptionist/Immigrant Services Worker
8 b, V( L- i2 \7 v% o$ }1 V' z4 kHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
6 _3 V. m# d9 i$ V•        Order and maintain office supplies for the front counter
) G9 Z0 \' f' K& O* j•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
2 W4 X" [: ?7 i& @•        Assist the ISP team in reminding clients to appointments of workshops or other events
6 V' l; O9 I% Z" h; b1 t. Q& I•        Keep the reception area tidy and clean
7 G% o1 i7 j! {) q- z6 t•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
. M, H) w$ {' F9 q2 C•        Perform general office duties as assigned
/ ?* o2 u7 m2 ~  k; F•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
& c4 }: i7 X  x5 {7 f! |6 k0 P•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
) D, ?; T" G+ T•        Good English writing and oral communication skills
  k, x: t* ?, y  S# D4 M; v•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
" c. A) c' Q6 V•        Sensitive to the needs of immigrants with multicultural backgrounds
* n3 ^. y0 u* `$ M5 W6 I•        Ability to work effectively in a fast paced office environment
2 w( L" Z) s0 b/ j# \- z' d, i0 \•        Knowledge of immigrant services
( m5 s, ^: Y& JQualifications:
) `- U  Y) S3 A- |! C3 d, X3 [•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
  B  Q5 k/ V6 N6 G•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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- M; {6 I" T  T2 B8 M; t9 ?  JPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。