Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

3 S, J* F+ s" n* N+ B" iPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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, i9 @% a- E9 p7 WKey Responsibilities:
" Q+ D" P# a  i1 K9 t& u, ~•        Answer incoming calls and route calls to appropriate person
3 c( L: J6 J2 Y/ b•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
3 e9 I, R6 {2 |•        Perform general clerical functions such as photocopying and faxing documents
; k2 K* }. S2 W# ?7 q8 }•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
& [6 @6 O/ k0 w1 i•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
; d8 @' Y/ s  A7 r•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
. E: y0 Q) M* E•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
; h9 ^( Q) t2 c) n6 b•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
& P* G2 A5 k( F; ?% C$ k, `9 |•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
/ }4 o3 N9 z" d. P/ ~; G& V•        Knowledge of immigrant services
4 b8 m+ K  [( o* FQualifications:
, D# v% x) s! w6 w" ^4 x•        2-4 years of office and clerical experience
1 \' Q* ^3 \( V1 U•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
8 ^0 K# @" @8 f& p6 U8 ~# y' l- L•        Ability to work well under minimal supervision


& T1 x8 D" @) q- a( w% q  b+ k& uPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。