Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
1 ~6 x+ ]% E6 l6 z- _•        Answer incoming calls and route calls to appropriate person
4 Q( ]* M7 O/ [8 V- M•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
* j  r  P$ a7 B. I  S•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
8 y! \- P: d; N; f/ E: O•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
1 j/ i5 G7 i. H5 u+ E! F•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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4 b2 |" g. c4 j! E/ g5 e; U: M6 AKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
0 W: C" D+ m- {6 h7 m•        Fluent in Mandarin and Cantonese as an asset
$ @8 a. s/ P. P' G0 \* J/ I( f•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
' ^% A8 E1 d, \% ]! c•        Microsoft Office operation skills- Excel, Word, Outlook
; o0 t6 F: w) e  W& ]•        Ability to address multi-task and set priority appropriately
5 N8 P, Q+ g& h9 O•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
9 f5 N' [5 c/ n* ~' G; T•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


9 \# n; d7 _9 w7 t- e9 {" }* I8 LPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
2 k- f9 q9 Y- `9 g- s1 D谢谢大家。