Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

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/ B& Y6 i- D) S- D1 cPosition Title:  Receptionist/Immigrant Services Worker
  _! j: H* x3 CHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
' T- p4 c0 P: z7 p•        Answer incoming calls and route calls to appropriate person
* B' x9 f" _7 k' Z: F8 I) @•        Take and deliver messages to the staff of ASSIST
1 _; t5 N  b% c1 [•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
$ c% S" f+ Z+ U•        Perform general clerical functions such as photocopying and faxing documents
0 Z. F; w$ r! b) l! |6 x•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 C3 b/ t1 W$ S" Q- M1 F•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
) J% K- O2 R2 N  e5 u  P•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
( A( j+ O2 \# D* E•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
0 [' k$ ]5 K2 O& x' E4 e•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
: _1 r' _, N; E9 ?; `9 x•        Ability to work with newcomers and general clients
: ~7 w+ D, D$ J! l1 f7 a3 Q) i•        Microsoft Office operation skills- Excel, Word, Outlook
. F( ]; [' l3 z$ j•        Ability to address multi-task and set priority appropriately
% M1 g; y% S$ f0 h0 {' ?& e& x/ R•        Sensitive to the needs of immigrants with multicultural backgrounds
' H# d  F; \2 _5 G: Y•        Ability to work effectively in a fast paced office environment
, G0 Q# [, Y) t( F4 O: ~8 Z1 [•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
6 y/ \4 z" V. @: o; M" ?( P: @•        Receptionist or customer service experience in a fast paced environment
% U5 `! s) n4 L' u  @•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
4 ~8 Z! k" Z: {, d. k# h. v谢谢大家。