[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

$ ^& F) \  |- u" u1 P& l4 u% p; TJob Description
Position Title:  Receptionist/Immigrant Services Worker
( Q! x5 Z" L& ]Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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$ h( _; a& g4 Q2 YKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
+ m) s' Q; m# M0 W# J9 X( v•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
6 s! d- q* T' e$ R•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
5 _2 e0 f" ?9 ~. s0 M9 `+ ^& m% \•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
  o6 B2 g2 l! p' V, h$ C% C  g; v•        Maintain front counter service files
' e( P1 h/ K$ K4 z" K0 K•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
. C7 {& ^& \4 H. `( g9 }0 x•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
& ^- Z, ?, o; @•        Microsoft Office operation skills- Excel, Word, Outlook
2 j$ H$ i3 Z# d$ v* S* A•        Ability to address multi-task and set priority appropriately
9 Y" t5 ^, _* `! C/ E& W; B  e/ X•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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" x# F" T* l) LQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
, d9 ?' |6 B' B, }. d1 }& S+ F•        Demonstrate workplace maturity and professionalism
. E. v1 n  Z+ k/ y' g•        Ability to work well under minimal supervision

7 h" L$ [, S; X: vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.