[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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/ \4 X: W5 V, w% fJob Description
Position Title:  Receptionist/Immigrant Services Worker
7 g0 f  t( V& s. z" PHours of Work: Part-time (21 hours per week)
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Position Summary:
* B+ N2 w' R4 N5 x4 NWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
# Y9 c# b$ m6 Z3 c' @" z% I$ x•        Take and deliver messages to the staff of ASSIST
+ d! p& W6 J& S2 ]. y2 c7 O; a•        Welcome clients and direct them appropriately
" X. J, Q, d1 ^; Y2 E•        Order and maintain office supplies for the front counter
# J; q" S: a0 Z4 g•        Perform general clerical functions such as photocopying and faxing documents
& k4 W1 s4 G/ q•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ b, B# o; d! M+ D! }•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
* @0 Y2 L1 Q- u- E' w+ x1 B& t•        Attend meeting and training to stay current on immigrant settlement matters
7 z( m3 V; k3 C  J1 f•        Maintain front counter service files
! l# }- X4 V, K4 b. D5 O9 i" h3 h•        Perform general office duties as assigned
4 c$ @& P# H% [: [7 ]/ A* n•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
, Z' C$ ?# S9 j•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
* I0 |2 J& Q# @/ K, o•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
6 L3 E- [. k) P% J0 t$ q•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

) m+ d( q, f& X3 u4 \Qualifications:
  O0 ~+ p- k1 w9 Y7 ?•        2-4 years of office and clerical experience
" ~0 }$ ?2 |7 I+ }! ]3 s; i9 Y•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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8 t  \: n# @: RPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.