[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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! }4 _) ^7 _, g' KJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
% O: H, V1 p8 {, N9 l, PWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

7 @4 [1 Z" R& _$ n2 X5 x- p1 F+ dKey Responsibilities:
5 t4 n& n8 W1 D( h•        Answer incoming calls and route calls to appropriate person
# E5 A" P9 X  q" s$ N•        Take and deliver messages to the staff of ASSIST
2 J2 F# v2 F+ f8 q& S( I•        Welcome clients and direct them appropriately
" l$ B9 k8 s4 R  l9 Z•        Order and maintain office supplies for the front counter
5 c4 k  j+ ?9 {1 z  @9 u) X•        Perform general clerical functions such as photocopying and faxing documents
5 n" m5 ~% i* f! {$ q# n  a" S•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% @& W: h* W5 {6 |; d•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
( L7 N% W& O0 j. ~  P# D6 R( j•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
  k" I: x4 l* U/ j•        Maintain front counter service files
( n' a" w9 [5 R6 W: ]+ ~•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
. ^" |1 N1 T+ \: l•        Fluent in Mandarin and Cantonese as an asset
. C* q- b+ X: V5 x4 O% e* ]2 a•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
! R4 u) Z: d# Y" ~•        Microsoft Office operation skills- Excel, Word, Outlook
6 ?4 T( n$ y4 V! _•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
! A- w" l# e& G* b% R8 R•        2-4 years of office and clerical experience
5 a! T, x( S, ^•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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5 u; T' H/ ^( V- n) Q) A) FNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.