[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

0 p: c4 E; V3 U1 qJob Description
Position Title:  Receptionist/Immigrant Services Worker
9 ^- ]% P9 @. }  V+ A. @% m- WHours of Work: Part-time (21 hours per week)

! O: j; u8 i4 u7 }0 G! _9 \Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

0 c' t7 @2 M) p6 }Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
$ K/ w( A2 o# w% ^# F! a7 o•        Take and deliver messages to the staff of ASSIST
4 u+ Q  f, I3 J+ Q) q; @$ Q•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
1 B, C. g, Q- W3 z& l4 e' ^•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
& g4 N/ R, e3 e1 U•        Maintain front counter service files
•        Perform general office duties as assigned
2 B, P* s( E( Z" {1 f* u; c6 r•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
. v4 v) ?( A: R•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
, L. I& S; }( R7 E7 T* k•        Microsoft Office operation skills- Excel, Word, Outlook
5 i9 Q2 H+ B5 x7 [; ~+ v9 @8 e•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
' N4 Z9 V" _; }* K* @% ~- @•        Knowledge of immigrant services
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9 \; m- [8 b6 P) i2 ~3 _' w0 sQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
5 d4 Q9 v2 e7 o) p5 Y. H•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.