[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
! `- [; x: i" O0 C: wHours of Work: Part-time (21 hours per week)

Position Summary:
- ?$ E& }& P' G  FWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
$ K+ a6 H# P& {+ u8 D•        Take and deliver messages to the staff of ASSIST
1 R: A, o( D2 D•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
5 g- o( Y. d9 B: m& m3 P/ Z•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! L% q, l6 v0 f•        Maintain and update the information boards with upcoming events
" J; j8 C0 n0 g•        Assist the ISP team in reminding clients to appointments of workshops or other events
( M& d) o% T2 c! D) _5 u•        Keep the reception area tidy and clean
$ r! n2 ]3 I; u9 k2 d•        Attend meeting and training to stay current on immigrant settlement matters
1 _# ]2 O) m( W7 o3 K+ C+ {  Z•        Maintain front counter service files
•        Perform general office duties as assigned
( R& N7 v3 G6 r5 n•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
0 ^1 q9 T  O5 q•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
6 C8 h; p' A4 c1 r3 m9 ~6 j•        Ability to address multi-task and set priority appropriately
: T+ Y% P+ {7 \9 {( G6 D2 V•        Sensitive to the needs of immigrants with multicultural backgrounds
/ Q, y& ~6 m# G- A. }•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
. L% P3 Q5 r0 d% H$ L( [6 d•        2-4 years of office and clerical experience
9 L% R5 H  V) x( o•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

/ r  W' a5 k, YPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.