[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
) `$ [. |' ]3 l1 s7 _# T' f
Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

, z6 H. r% a/ Y8 @& h1 lKey Responsibilities:
$ i( }% ?3 b" T$ i8 r+ y•        Answer incoming calls and route calls to appropriate person
( N: S+ g3 _  Q' ~' t•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
7 T5 T. t0 I* _3 H•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
# Q9 h1 M! C' t( L) {•        Keep the reception area tidy and clean
+ `7 d' `" \4 B* W0 {$ h. M8 ~•        Attend meeting and training to stay current on immigrant settlement matters
% }# H$ H8 S( z/ y, e( c3 ], S' {( ~•        Maintain front counter service files
4 C* f+ s/ D8 M' @# E% w•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
: Y/ O: q) @1 V# f! u* d7 z•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
; `. F  c) P9 g0 p•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
! v& A* H( m& x3 W4 P& w•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
4 E& V- V: s. l4 C5 q; k) I•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
) M1 X* e; ?3 }, V2 }$ P' z$ h6 \
2 D" K0 a) g  t$ V: J0 {Qualifications:
•        2-4 years of office and clerical experience
* V% b4 ~8 j" Q: W9 h+ o•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
5 n2 A5 Z) [6 E0 e* T& J* w& d5 V•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.