[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
' a' Q* H. o( y' B1 }% z# ]Position Title:  Receptionist/Immigrant Services Worker
1 q+ B1 u! n3 b9 F9 i& \' }Hours of Work: Part-time (21 hours per week)
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Position Summary:
5 B: L( v# M5 p: _5 xWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
, d# Y$ h# i" o% t•        Answer incoming calls and route calls to appropriate person
2 x3 O+ I2 u* Z3 X4 i4 e•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
! o. C% \7 ^" _1 U! z•        Order and maintain office supplies for the front counter
9 q# ~" \9 a- k; q5 i. O•        Perform general clerical functions such as photocopying and faxing documents
+ G- j: B2 _6 J1 A/ o) N9 P( l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
5 j$ m' O* p# X+ T•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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$ f( P% u  F+ q* y: j8 d4 TKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
3 Y. c* p$ u$ V•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
  K. i6 @: u/ h& _•        Sensitive to the needs of immigrants with multicultural backgrounds
+ q; f/ }  V; s: ~•        Ability to work effectively in a fast paced office environment
  Z2 V$ q4 X: Q; l+ T•        Knowledge of immigrant services

Qualifications:
- v- c- d: Y6 T, I; N•        2-4 years of office and clerical experience
, r' b0 ]; n  _& L! P- x•        Receptionist or customer service experience in a fast paced environment
1 x+ q8 u" b+ S# y% R; p& E•        Demonstrate workplace maturity and professionalism
1 G! y8 V5 m: V•        Ability to work well under minimal supervision
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0 C! A2 p% Y; q& B( M8 x0 W& U9 \Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.