[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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& {8 b: P( D, GJob Description
Position Title:  Receptionist/Immigrant Services Worker
  u" N$ R5 ~6 bHours of Work: Part-time (21 hours per week)

Position Summary:
, z4 r3 [- T0 f# {- {+ b: vWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
+ {7 \1 `( r" P! g8 ^•        Order and maintain office supplies for the front counter
. _1 W4 i8 A0 ?  V# g2 ?" E' S& b•        Perform general clerical functions such as photocopying and faxing documents
9 \, D+ f, L. w+ j8 V4 r- y, }5 ]•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
9 c9 m- ~% u1 Z, x- u- t% v1 h•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
0 f- `; N' a0 h+ T7 ~+ ]•        Maintain front counter service files
  ]  n9 Z9 Z* p•        Perform general office duties as assigned
  f$ x/ ^5 D: `4 W$ p7 K3 [& b•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
! z& I8 M1 |- j* n•        Good English writing and oral communication skills
: C+ p0 {. r4 ~1 g' r& X4 @' Q•        Ability to work with newcomers and general clients
5 G, A' x1 S0 V8 V•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
: n5 i: l2 q8 @0 s; E+ Y: o•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
  [1 f6 G7 A3 h; C- U•        2-4 years of office and clerical experience
, T7 @" N/ b! G6 J. v•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

+ Z- `3 X% l6 ?, ~& VPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.