[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
0 |1 }: X7 B- e" P( V* k7 R: {Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
7 I" }) M0 z/ K$ e. [, f•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
, `9 f# }; y) u  N•        Order and maintain office supplies for the front counter
  b0 i7 l+ {- G+ l4 ?•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% k+ q# B/ [4 n$ o; ]5 X•        Maintain and update the information boards with upcoming events
  y+ \7 A/ M# C) g0 b; w•        Assist the ISP team in reminding clients to appointments of workshops or other events
+ f0 ]3 ?, O  D! W" a•        Keep the reception area tidy and clean
0 m* C* h1 i* Z) B  B•        Attend meeting and training to stay current on immigrant settlement matters
4 r. `2 s3 K5 H) e2 H•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
" K3 N" @0 P) Q. f% h! i•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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) m1 A" e6 x; M$ l  b# jQualifications:
9 e$ O7 l4 p/ N•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
1 j& u# D: d2 }* S•        Demonstrate workplace maturity and professionalism
. H* R3 P  `; X" p•        Ability to work well under minimal supervision
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6 c! I5 \' l- C/ kPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.