Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
5 Y7 y! m# S  k+ ]' q! k- L
: r+ w# |4 K% M- a( `. uJob Details
Job Description:
( v; D+ C1 Q9 Z- P9 AJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
/ U) O( X0 D, q4 b: g# b/ c. o4 s5 i% d•        Oversee hotel security requirements.
" ^& L' p4 j0 T  S! F•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
- Y! r+ a5 k2 S6 B•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
! c& P# H& o. P8 a2 c•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
/ P6 i4 Y1 {8 y+ _) h4 I•        Perform 3 month and one year evaluations and/or when needed.
' f6 S/ Y4 k3 u•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
7 ]/ `6 Y0 {8 C3 A. h. n•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
& T1 D7 t4 g9 E; I•        Handle any issues dealing with high speed internet in guest rooms or business center
$ R( O  Y' F  o+ p•        Maintaining front desk floats, and FOM float
4 J1 i) `  \4 X+ r# N•        Any other tasks assigned by the General Manager
0 ~) o+ D) ]8 Y. R$ d
Requirements:
: w+ X9 q9 O( `$ z9 m( H•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
+ s3 E, N- E, }, S  H• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
0 n5 w' j/ c5 @2 O, B• Ability to work within deadlines;
; h$ M% D( k# h2 O( q5 m/ n% m• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
/ F1 n( h6 Q! E. b! d9 `2 \+ |Job Available: Immediately
Bonus Plan: Yes
+ [8 |! i; f7 WWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
  z% I# a) u# tAccommodation: No
Management Position: Yes
0 u3 L( X. m* _7 C! Y& e, {6 bEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
3 E/ k$ ]4 C* [& d: }- Q) m
1 u5 S1 k; E+ w) x6 ~