Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
+ `, o4 [* Z7 JDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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; s& \3 ]  D& d! f( v! C4 I  DJob Details
; _' ]# E, ^2 `4 V  `3 v% @9 p( O  CJob Description:
2 b! W4 q9 p! iJob Responsibilities
7 H( H6 A. T. x4 O5 f•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
, r% i0 ?9 ?* ^% \% _& T•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
8 c6 m; O8 ^) g/ U/ [4 X: \; d1 c& V0 Q•        To maintain or exceed the established standards of operation.
( E4 ?: F3 E; K& g6 l•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
  i: g8 g3 Q9 [3 _- g2 F•        To communicate effectively with other Departments Heads to levels of business and type of business.
! D8 S3 Z! F: h# ?4 K4 B' D) V! p•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
( |: K& v0 c/ C( t; o•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
% [% u1 Q$ O1 T" u•        Manage rates on a daily basis for short and long term.
. U( o) O+ c: Z  q' w- I* F6 C•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
! l9 I# [" P* M/ O3 e1 t•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
+ e+ N& z& d$ ^  P3 W•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
" A  |) y8 O  m5 ^1 l  x•        Handle any issues dealing with high speed internet in guest rooms or business center
; L* @6 @$ A) o+ @% Z% f  Q$ q•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
% Z/ c5 J" u. j•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
9 Y0 g" [* |! P1 R* t3 a7 l% l• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
  j) |% s( i# C8 g; x9 i: n/ ?/ C• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
+ r$ v$ g: i. m# u8 w! ?& x7 m• High level of creativity and innovation;
4 v! v( p" Y  ^! s  ]3 {• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
/ _3 C. j' O% ?, O6 fJob Available: Immediately
$ C3 \) E& E; T/ sBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
- m' G) e  w0 K- eAccommodation: No
Management Position: Yes
1 b6 j' B# R  C$ @$ pEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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