Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
  b6 F- ^+ \6 ^% k$ D. ~Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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# [# @8 ~. v- t+ `0 KJob Details
2 P$ O: q. q( l9 n/ k8 V/ NJob Description:
$ y1 _5 V, Z4 ?. e4 TJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
& y7 c+ b( j; L- Q$ ~7 f•        Oversee hotel security requirements.
8 n# A6 ~+ g4 {; S•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
0 r, U5 X# k/ H$ M  J•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
0 M* [% u5 s3 z& s•        To communicate effectively with other Departments Heads to levels of business and type of business.
# [, P6 M9 X) Q( Z•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
3 ?2 d/ Y- g, I+ U# |3 B/ A6 t•        Manage rates on a daily basis for short and long term.
8 O. ]/ T! @/ u; ?- K0 V•        Perform 3 month and one year evaluations and/or when needed.
. [6 V7 I' I  A! B) \- M( V( l6 g•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
* ?+ {" u- L0 ]/ r/ j# X( d" j•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
. T) U9 I% z- w•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
& y0 U5 c# j0 ?0 I' I+ t9 a•        Maintaining front desk floats, and FOM float
/ H  Y6 f5 |+ K8 C' V- u# w•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
* b7 u' Y* J3 v6 A& H) A• Ability to lead and develop;
, I' v2 z' ?3 |5 l% V5 a• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
, o$ {, t! f  ?& r; @0 c" F( vBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
6 ~2 ?3 q8 s' B$ d$ }- Y+ `' jAccommodation: No
Management Position: Yes
Entry Level Position: No
; h, A" }; I( n2 _, y. [$ PIndustry Categories:Hotel/Resort
0 o0 S/ M0 ~& u, ]! C7 _* sPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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