Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' L+ i% j& m! ?Date Posted: 7-Dec-2012
: z' N9 Q, f0 M0 y% t: NEmail: whg7104@whg.com

/ Q! f6 l; |; l# PJob Details
& x7 D5 h3 z6 j3 ~Job Description:
Job Responsibilities
# P7 m  h8 a2 r2 u6 k•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
  i# U  u3 k3 r7 T' b•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
: T3 h8 ]2 r8 ~6 |) p. H. ~( l, I•        To maintain or exceed the established standards of operation.
' N: d; v8 G; Q4 b$ @4 i1 M4 Z•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' R8 s. m* F% C•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
3 W$ o8 I/ t0 @- ]( v' n•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
; K. l$ I$ r3 k) P0 M•        Weekly scheduling of the front desk staff.
5 x# a% L! _. N/ k: O•        Manage rates on a daily basis for short and long term.
- c* ]9 p3 F, ?•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
1 a: G0 R0 b0 k* P! r- z. ]* E•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
/ K$ J0 D( [6 T; b+ h# A•        Attend Cluster meetings.
/ _5 _& V- l4 @4 G•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 k0 c% @' b# D" t•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
. N& ^6 `. ^. e" R•        Any other tasks assigned by the General Manager

Requirements:
" N/ s7 l2 H7 m•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
# v, e4 x/ }# [$ t• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
8 [& F3 j' H1 l7 ]8 [7 Z# M8 l1 C) ^• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
9 y2 w- i) C3 J- R• Ability to work within deadlines;
+ I6 Z) X: M8 f- ~• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

/ |1 h6 Y3 [! j1 }+ BAdditional Details
/ z& l; i# q2 e- g9 z' ~Job Available: Immediately
1 V3 d1 h/ v, p1 G8 x# k" F# vBonus Plan: Yes
8 F4 M) J! u8 W: Y2 U( R0 gWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
. K* \- c0 t6 a* Y& ~6 t( e/ O- w% bOther: Meals, Drycleaning, car allowance, medical, dental
$ W* E' Q  j. K( g7 PAccommodation: No
: S9 P0 S- ~& z+ t7 w2 [+ s4 L* \6 ]Management Position: Yes
" {4 ^, P2 V3 U  [, B% X: x/ ]* o- JEntry Level Position: No
' Y% a6 _+ B9 _' `1 ]Industry Categories:Hotel/Resort
/ |2 h5 V1 Y( QPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
* G" R3 F8 p: }