Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
6 v- G5 k. n+ s3 B( x3 M2 BDate Posted: 7-Dec-2012
0 L# _0 Z0 x. Y5 gEmail: whg7104@whg.com

  ]3 m) P' w# }4 W3 ]Job Details
7 T9 Y) \* N8 u/ E. t2 aJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
; K8 z7 p8 Y# Z9 T•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 S1 j+ d8 O+ s# r5 X8 u•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
# _8 O8 b" C4 H6 [. D+ W•        To communicate effectively with other Departments Heads to levels of business and type of business.
' e+ w8 _7 G5 {( e•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
6 m. p, c9 @: l4 O* U•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
- |; S% y! W4 a# W. i•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
/ W- ]$ C8 T. p, w7 r$ n* T- P•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
9 g7 p8 D. G# Z1 S; w' D# C•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
; x2 i' `! m5 a0 v7 T3 M. B•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
6 l/ b3 E* _2 i•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
0 Y1 N  O# j. g1 x•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
$ Q  z: |' M: x• Background in the development & execution of business and operating budgets;
. [$ ]+ Z$ A1 [- I8 \• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
2 R) E; ~+ D# J, }2 i• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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! @( {2 e9 ?( o" z$ pAdditional Details
Job Available: Immediately
Bonus Plan: Yes
/ X( v5 L2 j( Y- q+ zWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
3 \( f0 ^7 |/ e# R% s+ c2 iOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
: L7 ?  W/ |5 _1 |7 s: o0 b# IManagement Position: Yes
Entry Level Position: No
2 p* P6 J2 t- t- O3 H! KIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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