Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
Job Description:
Job Responsibilities
/ y1 s" ~1 M2 x4 f4 L7 y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
0 m# f+ w( @/ F•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
) L  c. G/ u0 M0 G' D: Z$ n•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
; f* i4 B6 e, i•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
. y: p+ v  B$ l' E* Y+ K/ B•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
) E/ U( Z: V+ @- D) Z•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
- A& n2 K' A# ~" i3 `4 ?•        Any other tasks assigned by the General Manager

! ?, Y0 a+ t3 u* p  H/ o3 rRequirements:
! c0 o; O  o& c3 X0 {& T•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
7 {. x2 Y- T* i$ T' o" I) [% a• Ability to lead and develop;
) q2 @% L  \% v- |. Q9 @, o• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
  N% R( \$ E6 U" r6 s; P• Ability to work within deadlines;
7 X/ g# o* T! N' I• High level of creativity and innovation;
7 V4 C) c, |1 [• Proven ability to manage multi-tasked assignments;
% A9 Z; L  }4 Q! f• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

9 J4 T1 M! Q9 s" o7 Q8 Y- w% eAdditional Details
Job Available: Immediately
! n, A- M# o: O3 A& g% g& MBonus Plan: Yes
+ P; S! f+ n: n2 A; @- M3 ^9 \Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
1 M, u1 v8 l% w" w% ~1 l9 KManagement Position: Yes
" B+ o' s3 w2 }4 H3 iEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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