Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! O; {+ b* W7 a. W* ^8 P; E1 ?! ]Date Posted: 7-Dec-2012
" v1 o. G9 [. B, QEmail: whg7104@whg.com
: Q8 P+ e) y. U% J
Job Details
  w+ t  u3 i& b/ M% }- _Job Description:
# E6 w/ ~; G6 @- bJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
& c( n2 t* ]( g, r+ M' j•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
8 E! a. \- V8 _) b  K# N•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
2 m3 t1 T6 ]" r+ y. _•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
8 H& D) n& `5 b% Y3 a4 a1 L' R•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
$ Y) J3 d) D$ ^" x' q( z8 d•        Any other tasks assigned by the General Manager

3 R9 C6 O+ Q+ a& A1 a8 {* P& JRequirements:
  g$ j% I# `! O' q8 Y' t8 a! N•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
2 y- Z' o# E6 \: [• Ability to lead and develop;
( |; D4 b' s8 f/ a. Z• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
2 g6 A1 {' \# E5 q0 ?, k1 `# F• Ability to work within deadlines;
• High level of creativity and innovation;
+ h# p! z, p; O. c• Proven ability to manage multi-tasked assignments;
0 ?  {3 m1 e0 x8 V+ Z! o• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
5 ]% n' I+ g6 m8 c$ dBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
( g$ Z0 \" c, PAccommodation: No
Management Position: Yes
: h& U0 K9 j+ }. M- n# B( gEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
. m5 N: v- V: U
1 S, d( V) z. x) V; ?: Y% v