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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net1 v8 X, R5 P) n; k7 p1 b i
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢3 _, H6 x8 G5 z Q
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.
0 O. ]3 ^& K: _' q! kWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.5 ?" `' ?2 Y4 f' M0 f h
Technical support and troubleshooting of client software implementations and customer issues or problems.
$ U) L/ U! h5 O, P. u0 c1 |" iCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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0 ?! t' x0 ^ RRequirements:% Q4 H+ G7 A b6 C
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- Advanced computer and technical knowledge" g2 m8 e5 _! C9 z% J1 s _4 \
' L. e4 Z6 T& y! L- Ability to solve complex problems in an efficient way
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8 s2 m1 c- U: x, `- Ability to communicate in an effective and constructive manner with customers or potential customers
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, B3 O9 I* m$ H' j( b5 g: l- Previous software support experience is an asset- N" Z3 s1 Y8 k9 M
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- Post-secondary education is an asset" I, t; N% ~0 s6 [! p" v
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- Intermediate knowledge of database and web-based software is recommended0 L6 l4 K3 C* p+ }& c. H/ p3 V# q' d
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended+ _# I! p- R, z# F4 r
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