Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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, |$ e9 b2 ^, V2 \0 OSalary: $35,000.00-$42,000.00 per year

Job description
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3 G3 s, l. [5 u" eRequirements:

Carefulness and Accuracy about data checking and data entry.
" f, b- W/ o/ _, Y( p: SAttendance is key factor
& V" @+ T; z- v" \' A  aMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
6 D# |! _& L8 W" HTeamwork request - Works well with others and independently. Work needs to be done in time
; @, n4 Z  |, P8 D& hmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
/ \. H' B% u8 T# V# k) NCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
. W1 f. G6 `% U) _statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
0 O9 b. |! K; T2 ^: UPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
8 d7 y1 Z1 q. v' I/ p1 E5 D3 C" QOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
  L2 {8 c* ], `* D) b% {5 XSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
" b% ?/ X! n& Q4 h* OFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
1 p; p3 K8 E3 G/ M" |. fAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
8 ]& p# s5 }. w' Tclosely.
' Y  w! T9 ?% f# C: TSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
: D) |8 u0 n2 q, x6 ]  _* jCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
6 X, `0 o, p% m8 c& D( HProcessing B to C orders and update tracking information in time manner.
5 Q' c! P  V8 U6 GAdmin work to update forms or file reports on portal.
, Y3 O+ O" u+ L3 F+ X+ ]0 KEDI accounts related work and others as required
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9 W4 D* J$ j" x) u/ [7 B( [Others Related:

, v; a3 m+ [4 I9 v8 mRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
# W1 L  d. I% ZWork out Sales or Inventory related Reports on Monthly Basis or others as required
! U9 q% |# D: j0 S7 M7 H0 U  O. g" jWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
4 y5 a  m/ c9 ?Assist Auditing’s request for Order Processing related procedures
) V3 U; j' x  n5 M  ]7 iCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!