Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

- K9 _. \* z& f* F. ZLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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. _, v6 `; U; j2 ~; f9 eSalary: $35,000.00-$42,000.00 per year
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' V3 ]/ T  w6 u0 lJob description

Requirements:
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' @8 I; e4 R- D7 |' W9 k' XCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
: E; k' u' U9 q; m- MMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
& P. J: |2 c- S4 b9 PExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
" x1 j0 P6 m9 |! p7 x0 [, Qmanner.
% h6 L- O# [8 Y. R* ~0 |Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
  A8 P, z$ F, m8 s! m0 h% z* AStrong Excel skills is required.
+ {2 A; ^8 i4 z0 bCould handle high pressure work and cold calls.
2 O6 I9 R7 w+ ~6 e+ AWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
# b2 v+ R! `3 Mstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
& X# j% l; y, V6 s2 JOvertime may be require during Oct – Dec busy season.
. z5 x  Y. {, [Bilingual in Mandarin and English is required

Job Duties:
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5 w, E6 v4 p* E( q% yOrder Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
$ ]+ t% W: D! i$ zFollow up and report about order status
; j* x5 _0 O8 S( E; l' I. V; [+ uEnsuring the safe and timely pick-up and delivery of shipments.
" a. ~0 U4 L* v7 E7 E$ KAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
" `5 {& L& [) P0 vclosely.
6 t! T* O5 d( [- {Submit ASN and invoice on Customer Portal in Time Manner.
2 ?1 P$ Z8 s) P! l' a% u# RSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
# n; _+ l4 h! c; G; F( kAdmin work to update forms or file reports on portal.
' A; {+ J0 _! W- V0 t( f0 \EDI accounts related work and others as required

Others Related:

% o- J% V4 A3 t( rRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
( G* p' I8 A  z) BBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
& ^9 |2 k; @" A7 ], `Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
/ S7 i- O# _$ `# x2 _4 E0 D, GData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!