Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

4 J. R) d7 [: B% z. Z$ z* J6 C4 pLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

! u( p9 Y, C# E8 p  K+ u/ s' ZJob Types: Full-time, Permanent
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( h# Q" y) z7 A* E8 s  a& H; DSalary: $35,000.00-$42,000.00 per year
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% P* S* l2 n& J8 M# rJob description
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/ D- t$ g8 R% }. s& oRequirements:

1 q7 q% N9 k( `2 QCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
; D& p+ ~- \6 m' U9 J0 a. D$ qExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
$ e: U: `5 a; P: Bmanner.
; Q% p& E7 z' I3 u+ `Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
7 k8 t+ G& C8 [# ?  ]9 s; eStrong Excel skills is required.
Could handle high pressure work and cold calls.
4 o2 M+ J+ ^2 K+ aWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
8 D! d3 d+ H) v$ c  P; gOvertime may be require during Oct – Dec busy season.
7 @: A  _1 z8 [5 a: U) _& dBilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
& L! F  Y( R- D) v/ f" D& WCheck Customer Credit limit according to guideline
9 q" Y9 S: k# cOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
/ m" c4 X3 ~( a( I/ g& W; HCommunicate with warehouse if there is any special request or Inventory Shortage
# F! a) r8 L/ d2 uFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
" Y' V" I. F' t( p; IAddressing and resolving shipment and inventory issues independently
2 A. j! {7 S( W9 D: ]Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
  {/ X+ d0 w/ a' W* lSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
6 p8 ~2 i6 K, {$ cproduct in transit and missed deliveries with account representative
! h: e3 H* `- D2 GSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
  A; W. l9 }/ |1 b; j" YProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

( F/ d$ l  F# r( L, l# G9 V& M" H# P, TOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
$ L7 J* E% E! u+ _4 C0 `5 YBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
: b" O7 e  A' ~4 m, U7 PWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
4 B6 J8 f/ M- Q3 `/ NCustomer Service and other duties as required.
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Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!