Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description

* Z: B' o2 H/ bRequirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
) o4 I  A$ H8 ]5 l' ^: F( A4 \7 Qmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
/ N" P% H' g/ V# QStrong Excel skills is required.
Could handle high pressure work and cold calls.
6 s8 }5 [  p  d4 o) ]) sWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive

8 ?  o* Y2 e) q0 B: S1 [3 GOrder Acknowledge by email
Print and Review Order Details according to guideline
& q6 F1 [( f: `. p0 i$ LCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
- x" c. r, I4 H! v' ^; d* m: d  L6 |Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
3 b7 h" `6 K- b' S8 H; C! yFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
. o5 \' \  k0 D: K9 }; k# _+ FReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
9 R0 v& B" O5 T) X0 V, P* H: N5 Zclosely.
7 P4 W% O% \* K# CSubmit ASN and invoice on Customer Portal in Time Manner.
; \6 j. E1 H' TSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
' Q; J& }- Q+ Q( o9 GCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
( o# }; c$ c, D9 g6 W( S' a! Vproduct in transit and missed deliveries with account representative
" U; w+ c# o/ V1 I7 nSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
' r) P8 r. Y, A5 f& s8 H/ EProcessing B to C orders and update tracking information in time manner.
  A' V4 a' m' w3 ~! u- L* ]Admin work to update forms or file reports on portal.
" N  ^% z: o+ sEDI accounts related work and others as required

Others Related:

) C! \3 B; m: a6 D; ]Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
( E# ~' n3 w0 ]4 SBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
. t/ F& J% r0 c2 C1 BWork out Weekly Sales Report
; y! o8 ^8 P. N' h; J/ {Data Analysis on Weekly Sales Through Report for 2-5 key accounts
. @. M5 F. w3 g) A$ i) r4 QUpdate system with Shipping information at order level
" v# Z6 j5 e' wAssist Auditing’s request for Order Processing related procedures
1 J( Q2 c- A! y, \5 t. uCustomer Service and other duties as required.

1 [' C! O) o% r& Z1 R) F5 jExpected start date: ASAP

+ J7 d3 a) i& OPlease email your resume to info@hapetoys.com, thanks!