Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

- u6 P; s) B( pHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

; V# w# V' d3 BJob description
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0 s2 M8 g8 P3 x! {! cRequirements:
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+ R6 k4 c+ N# {* E& _Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
5 P# D9 U1 j2 t. q: sThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
6 G! X8 ]% k4 s, oTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
- S# k. U2 k5 D9 tStrong Excel skills is required.
Could handle high pressure work and cold calls.
4 h# o. K& E! R  H( aWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
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/ S/ Q- {7 k; F& N; T9 _4 qOrder Acknowledge by email
: A+ p$ l1 O, b' z0 }: N/ i7 oPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
: A/ w" P: ]$ M8 c1 LOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
2 |- s! ?& I' h$ RSend orders to warehouse to process
6 R; m/ r1 Z7 K2 T  PCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
1 M% x& X  [" T. m' R% K% e% lclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
9 s4 g0 q( J3 n0 W4 G. iCheck Customer credit and fill backorders accordingly
6 z- o2 V0 N1 M7 }# K% jCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
7 o5 f* L; l2 u1 R/ l  Bproduct in transit and missed deliveries with account representative
7 T2 ?/ g# n) a7 `Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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: ^( [1 S! s! sRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
2 t' w! k8 S% U& V- `Work out Sales or Inventory related Reports on Monthly Basis or others as required
* _/ J8 n; Q! X- a. M0 fWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
% l5 i# l+ ~/ m/ U  s: ]Customer Service and other duties as required.
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Expected start date: ASAP
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/ w" e/ c, ^7 nPlease email your resume to info@hapetoys.com, thanks!