Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

9 ?4 ]9 F7 t  w0 P1 `Job description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
! ?- I6 ^; c, U  b8 L$ fAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
' s8 F# _2 A3 B, v) eIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
" s" y7 e  _, ]( I/ WWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 m  a6 U2 _( W0 O4 Nstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
, D* }! p% f$ P9 @5 q$ jOvertime may be require during Oct – Dec busy season.
* I6 ^4 g, Z$ m0 ]  h; S) F# kBilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive

! p5 a; a* U* c# L' OOrder Acknowledge by email
: f2 S* Q* }4 O6 E/ X" L* q- EPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
- M/ y. m4 u+ J+ wOrder/Data entry Accuracy in time manner
  U4 o' m2 p4 ~7 `Check order Accuracy in time manner
Charge Credit Card to approve payment
( b7 s, U9 |( @1 ]' d/ MSend orders to warehouse to process
+ {! I0 B( k9 a& ]8 dCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
& m0 a% B3 m: b# n! y" i5 Q: BAddressing and resolving shipment and inventory issues independently
7 I: m" s0 S: K5 r* MReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
6 G5 P5 `2 f# c1 X. pSubmit ASN and invoice on Customer Portal in Time Manner.
/ ]; m1 B* |9 r: B4 l2 r8 V! mSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
4 ^, J: C+ V$ J. |% GCommunicate with warehouse for shipment shortage
2 Y2 T+ Z* k' A/ {7 V$ NCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
2 f$ c9 q* g! r% dSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
5 ]( N) g# t* J  j6 ]0 b: LAdmin work to update forms or file reports on portal.
$ K3 u7 c+ l% w2 Z7 rEDI accounts related work and others as required
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5 q7 r, h& n5 T! Z7 u0 aOthers Related:

- w9 S9 `4 S# H, ARespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
& u& U. n1 l7 d8 MWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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' r$ W3 j( H# V7 |, FPlease email your resume to info@hapetoys.com, thanks!