Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

1 {- L" ]' D' q) m: e: e8 ?Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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: u* `$ y/ k, {Job description

Requirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
6 m7 n, I! K- z6 p9 \2 \Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
" I+ I. _# C; Z+ {5 sIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
5 D8 ]0 X& A( p5 C& bCould handle high pressure work and cold calls.
  |9 J% o; b0 W$ J- k& xWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
! L' \% F* D. F7 M& j$ m) OBilingual in Mandarin and English is required

3 R9 @9 L! X& v, S# a1 o5 j3 e# hJob Duties:
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& C. \; F* J7 O0 w7 I  G8 \Order Related – Time Sensitive
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0 C) j: F! ~  n6 ^- w! iOrder Acknowledge by email
Print and Review Order Details according to guideline
7 n$ j/ n7 w; C( ?( T! cCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
3 W; B  r; N) M. v$ @, rCheck order Accuracy in time manner
" w! r8 X; ^- k  G2 jCharge Credit Card to approve payment
* y/ L, e3 M/ oSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
9 |; X) A" w1 H  c! j. X8 {6 lEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
5 F$ K" _8 a# q/ uReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
* @  p$ I) B4 N' z, J( rSubmit weekly inventory update on assigned Portal
" m! l0 @7 c, M0 z+ i: pCheck Customer credit and fill backorders accordingly
9 t( g9 z" T* b, @% e$ fCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
, K  W3 i1 W* ~! x8 Rproduct in transit and missed deliveries with account representative
: [0 j1 c) O8 ]4 t$ ]- \& nSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
6 H6 ~& r: a4 e+ K* h! L  p; nEDI accounts related work and others as required
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Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 l: @$ k: P8 v8 J& yWork out Sales or Inventory related Reports on Monthly Basis or others as required
, b1 O1 r' ~+ r0 kWork out Weekly Sales Report
4 T$ y" X( \* c5 k' y$ ?Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
! {5 u% y$ W7 ]Assist Auditing’s request for Order Processing related procedures
3 \% k# l$ `7 x  G+ ~/ u2 ACustomer Service and other duties as required.
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8 `0 m+ i  G# h7 JExpected start date: ASAP
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8 ?# `* D; g  [1 Q% g; P7 S& MPlease email your resume to info@hapetoys.com, thanks!