Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:
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4 }& b' `6 E7 w+ GCarefulness and Accuracy about data checking and data entry.
$ M: w1 V; z, ?; {- C, eAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
) a9 Y( a# D  ^4 f. a/ ]Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
/ E) W2 [5 r" h. l3 _Strong Excel skills is required.
; C  c6 Z0 ~) BCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
4 z" g* n7 [" Y! }3 N# u9 lstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
# S% _1 z0 m. Q- gBilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive
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. U. N3 F8 }+ K  D. p# rOrder Acknowledge by email
' d& O1 c0 I0 N( q/ h, d2 bPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
% @  _# v* T' Y  m4 d; eCharge Credit Card to approve payment
+ e5 ]% ^' _0 D5 PSend orders to warehouse to process
4 e1 W# s0 C) y7 ^2 }" d; xCommunicate with warehouse if there is any special request or Inventory Shortage
6 O8 _1 W( O, H1 M# k9 g! }; T. wFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
; V7 V2 o- a( lReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
7 R& j' W2 R. u- m3 M- ]Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
$ o+ ^0 B4 L: {/ g1 R1 j/ _Processing B to C orders and update tracking information in time manner.
/ [; h4 s/ b; d# _; F6 H4 j+ ?3 a& lAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

& |! h6 `, W1 N+ S+ SOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
! p; J) I0 F- g9 _2 tWork out Sales or Inventory related Reports on Monthly Basis or others as required
1 u. F- y' |7 N$ ]$ |, }Work out Weekly Sales Report
; B: }! |9 ^# r: V/ O% BData Analysis on Weekly Sales Through Report for 2-5 key accounts
& @: h. \, a1 N4 P* C) nUpdate system with Shipping information at order level
& C% f: S" H9 A. m6 q  G+ g% w! xAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!