Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

; `* j, W7 ?( _+ _" bSalary: $35,000.00-$42,000.00 per year
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/ L6 v. O) o) w+ BJob description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
2 S! y# v: h& H% aAttendance is key factor
/ `! D5 P& F2 N; DMust be detail oriented with the ability to multi-task and strong time management skills
, y- O. W9 m( @' R5 F# i+ @- i; aThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
% W, {, @: t2 I# PIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
- f3 Y) R) C" m6 O' B- m8 rStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
3 \; {/ ?* U, e- @, T. D. o3 c- C1 ostatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
) m2 z  ?/ p+ Y- E: d, ]Check Customer Credit limit according to guideline
6 L' O! y/ Y% h7 Q# `Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
+ e& o3 B# M, NSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
. e/ A% _" l3 Q5 d6 g% B' pEnsuring the safe and timely pick-up and delivery of shipments.
' q; y' v  ?, P$ U# p; N6 QAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
, R5 i; H- N0 s6 P+ _Submit weekly inventory update on assigned Portal
; d: [# E4 M  @* h5 B5 M* SCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
* T: Z6 J  z( B, w6 ~3 ^; D0 s4 `/ \Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
0 q, C  |; k9 N' D4 aEDI accounts related work and others as required

+ L9 d! \) X( C# e5 qOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
  J4 Z( N9 Y) OWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
9 i, n$ s3 r- c: }* w  m7 n8 S& R0 XData Analysis on Weekly Sales Through Report for 2-5 key accounts
, r4 H! f) e# O4 yUpdate system with Shipping information at order level
) l' m$ n$ b  u! K! f3 P' H' zAssist Auditing’s request for Order Processing related procedures
% P$ B" c* F- P9 k( |" QCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!