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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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1 }- M# l+ J$ e& v+ M' U# VIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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5 O1 M4 W5 `5 _6 `' j: yOK,,,,,,,,,,,,,,,,,,,,WAIT...................." \7 p# o6 D& e! q3 l
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ISSUE TWO:FIDO.......- y1 O( t& ]" s  T! Z9 N# s
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.% v$ F, d( V/ Y0 g" O# N: k

2 i# `& ]7 g. {: f; kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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% ~# J, w3 r; ?- \9 jISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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8 ^1 S/ x: X4 V3 @4 tLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......- j+ B3 X# q6 \2 o& Y( |7 i$ _

$ i4 ~. i) W! T. R# w: L* o& cTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! C+ g* M: a* W6 y2 v) w

& i( \4 l5 o4 D; [. A" L5 Xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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1 b  B& {; k  Z% |& ]5 u# R5 IISSUE FOUR:BMO5 f4 x5 M9 |% u2 _1 E+ N
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!- v+ Q8 G% z8 V+ C2 k: p
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I really learn so much NEW today...................
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) }" G# j7 c; I" r9 _+ [& YHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ b$ F$ r5 ^1 O$ G, ^1 a
所有UPS的良好時間規定,在這邊都不管用。
' I4 \) Q6 t0 n( W, M. d因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 C: ]. m# t8 _7 ~7 O: |5 [0 ~
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!+ X, _" K+ p, D4 K
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 m0 {! B( F. W, m6 M9 r
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator# b) b# E# H) S1 ?  K
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator5 d: _" i) ?* K5 S
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
0 a4 r( z! X  f  pDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。. {: r, i1 M' t
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!4 f! A" T( \0 }8 V0 ?6 z
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
) K6 ~$ \$ h: n: E) g# S再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# r7 x1 n2 ]4 z% X% A) `' E

. ~! y0 X* Z) S. L; t% ?在那時候我瞭解到一件事情2 N/ F% m8 N8 K
就是這邊的郵寄服務是一個nightmare
# m8 r( N* h# ], K8 |這件事情,應該大家都有經驗吧!
1 i8 X9 b% R( r8 f對我來說,這是在Ft. Mcmurray最不好的經驗了!
# f+ [, f. r  M- E# n% t8 L不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
. Q( x4 b3 X# j. n) U% d, y- J# G; p日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 [0 o5 }$ y. J# k: W" [
所以我還是選擇天天笑的過日子好了! ; n" R) w" @. P' U( a! m8 o( f" _

: v9 b) B5 N, j2 m) l0 F) _但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 i0 z4 K" X% V. r. C9 J5 ptake it easy
# Q) `( ]2 _& m- J$ nlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& z5 J- \% d+ G+ ILast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 ; T7 n9 h6 J: g& a0 I1 B
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想我们的敬爱想-我们的敬爱的敬礼!4 f& l+ {$ Z1 ]6 E$ _7 C  o

6 d2 P4 k  {0 b搬场公司-成立最早的优质的上海搬场服务商
  S0 j+ L3 I5 z1 ~4 k# K5 S, `服装批发-上海919服装批发基地
/ [4 }$ Y3 T- C  e张力仪-专业生产张力仪  l+ G" K# u/ \* k, M" ^
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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