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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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0 Z# `: X+ I! K$ `2 COK,,,,,,,,,,,,,,,,,,,,WAIT....................4 s7 e  |: s: Y7 ^2 W% f
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ISSUE TWO:FIDO.......
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5 X3 ], J! X5 b6 lIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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$ Q- m2 w' V" E" b: _Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# \" S6 L! w2 }% [1 A5 c+ b

. B* S9 M  \# Z! e0 L- X1 E* [BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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+ a7 @( O/ X2 Z7 L! K+ v4 ^' XTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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. Y' s+ a* h$ t+ ]- E) m0 fLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......3 t9 t, o* N1 q6 [

6 B& E. W  D: F! E- kTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!# s6 P2 L- Y9 K: n- P# Z( R

: W: r9 [, l1 j+ z* q1 ?5 _5 J3 Fat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.7 Q' `# J3 _) H- ~

. D4 t5 q( y, F. qISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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& J, ?3 z$ e- bI really learn so much NEW today...................3 F" a2 P4 \$ o" C7 T3 `

( J8 V# U' L* RHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。5 x& g; c: ^+ B+ c# c) X, A
所有UPS的良好時間規定,在這邊都不管用。, S% l# t$ J! I7 G) C
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)" o7 c2 ?! X* S7 T; B) x9 Q' |
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
; ]% B' s7 f$ ^* E+ s5 v也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' R- t3 _/ y1 n% Y( |3 [- k: M! Z
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, H& A. G3 J) N; y! n" H' Y後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# `' c, n5 p6 k1 v# E1 i8 U( Z有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% V6 ~. i  N$ N6 |' Q7 T6 {: oDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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/ }8 @# }, W3 Q# n# q5 I  e最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- ~' ?  n8 T; N(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% v% M3 Z' ?$ A; i, b3 D再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
/ R- e5 y3 f3 k# F# U" y8 u就是這邊的郵寄服務是一個nightmare8 z6 \) ~. S: [7 P9 C4 S
這件事情,應該大家都有經驗吧!% ?  ?. {3 s# h2 E2 D) F8 z4 x4 z
對我來說,這是在Ft. Mcmurray最不好的經驗了!! }5 D9 d( ^# s" p: l/ o) \  ]
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' F3 \7 Y  X7 W: j* N4 o
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 ]8 ^% N$ O1 J$ [* u
所以我還是選擇天天笑的過日子好了! 1 q0 b  t, ~& v. g2 s  H9 ?

$ s: f; @- S7 d  p0 O! B  K! r( x但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe, o. T& n1 G& S; B6 n5 _$ d/ f
take it easy' h8 g# e: V' ]8 s4 q
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% I  w, q( Z3 R% F
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了+ L8 [9 i/ R. ?
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以速度慢 逐渐被淘汰 -效率低 # r! ]- E7 S- N$ b* T1 p

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商% q" E5 s- s2 U8 \% `  o0 ]
服装批发-上海919服装批发基地
" E8 y+ X+ G& c; B张力仪-专业生产张力仪
0 o! ^7 |; t7 F2 L2 C& d服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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