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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................+ N2 A6 t0 D& r
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OK,,,,,,,,,,,,,,,,,,,,WAIT...................." N: ^( [- u2 w1 G& p
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ISSUE TWO:FIDO.......) V1 l7 g7 }5 I" ~/ U8 T# g7 Z
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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1 }- \, ~( Y: i/ J) {7 a, R! ]Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.# Q! P$ `6 d* a( Y; J8 |% V

7 I5 Y) h) k) w4 b0 }BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS4 p& t/ W, V, j- V5 P
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.- c  c) g! ]( r: b

9 B, h2 T& Z& P7 l+ s% q# }Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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+ I$ W3 i) K3 lat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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6 u: W# ^, T$ r, b" O# g5 rBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, B$ F8 w+ O4 m$ N+ X6 X
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I really learn so much NEW today...................: v( H) H! R& f0 j2 c9 S
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
4 o" N5 W1 h4 i. r: j所有UPS的良好時間規定,在這邊都不管用。  c% e6 Y/ x% k. H+ i9 d( i
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 E& g/ Q3 J, @4 y9 W6 u
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
& G. Z) {0 z) P: t也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
- I+ e  R5 b' d. s, m3 h) W/ i再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
9 Y) X! F4 A9 T7 f# ^( |- R後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% ]* Z# ~% u/ E! t" @
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況" O/ k$ k+ f7 R& L5 Z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。2 s; F- p4 I/ ~" s7 ~% z
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
- {+ W5 \4 M/ U8 m! @; X(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 v+ p. w& I2 L0 S, g0 G再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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( d5 U; z) k9 T在那時候我瞭解到一件事情: k  Q$ `  R5 ?. @# r5 h: l
就是這邊的郵寄服務是一個nightmare1 m5 [; T6 J7 X. s; J9 t; H
這件事情,應該大家都有經驗吧!1 H4 C: P$ R- `. P% ~, V
對我來說,這是在Ft. Mcmurray最不好的經驗了!4 ?- e" V& S1 j6 I; L. ?
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!4 v# S7 W* X' y. m6 r/ H
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 Y$ G% |  o4 u5 f
所以我還是選擇天天笑的過日子好了! $ c% Q7 \: E3 @7 w& x. [
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
0 x# L. C8 N1 E( c" m& u& J' etake it easy1 s* x8 N4 S5 J) m
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
5 x- N: c2 ^/ _, c6 fLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了; E( G9 u# P# v" ^, g& ^: z

/ y4 w: C: i; ]" j, e: ]! ?
- P: ~, K6 \. ]9 {; f0 T以速度慢 逐渐被淘汰 -效率低
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: y) m* ^- E0 M3 [( w想我们的敬爱想-我们的敬爱的敬礼!6 H* L% I& ?4 {/ W7 z& G

# g) O0 w" L* R搬场公司-成立最早的优质的上海搬场服务商, x2 J& p# {1 X- ]  w/ {' `
服装批发-上海919服装批发基地- S9 l$ m  D; F( F$ x5 i
张力仪-专业生产张力仪% a* K9 i5 z/ S' Z% R
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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& n& K9 e2 K9 |# {不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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