爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3147|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"6 r9 \+ `. w/ t( z  b

. t0 Q  E; z  ?2 o  X" T2 i( YIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
9 z  Y; N% ?& v: ?* D6 c6 A. \" V! K/ d0 L, `5 G6 n4 a; x) _$ o
OK,,,,,,,,,,,,,,,,,,,,WAIT..................... m( p7 w2 E5 C5 H8 t! t2 N; \4 V

/ g  m+ F  ?- i! c7 HISSUE TWO:FIDO.......8 N6 J" B+ A) P) f& w
; B  c5 p0 z, ?! [9 q& b0 l9 e
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
( R$ v) T  f+ I& x1 O% n- z! y, Y) J  s9 ~  C/ J# e
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., Z) R, \  {. W9 G

2 N. v& B$ c+ j4 W6 VBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 O$ V- W' ^( ?2 k/ L6 i

# k3 r, N% N/ O% RISSUE THREE:UPS
6 @3 o% d1 O1 ]0 M/ H& c, T$ H1 V7 O0 y% h  |
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
* N4 c8 f* @% d  b" b
$ D1 t4 B8 u# ^2 u9 N& J% D( wLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......1 E: ^$ _5 _9 `' R- J4 L

' R/ w: ~: d2 K: A* D+ C2 m1 \  UTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
& j; T- b8 O4 l7 s: n- D6 @1 p( B
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!7 r  E2 l; c5 y9 e. Y  y  `

" r1 I  B: Q8 D2 L! fat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.3 C8 ]) R! n. _8 w$ V' Q
8 ?& I6 o/ ]  E. _
ISSUE FOUR:BMO
8 g, `7 Q) |# |* z% {8 R
% m4 L( O( }. S; P1 Z5 s# I9 dBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!# L9 d) R; w. _/ f' ?
" o+ T5 K# |5 W2 Y& j9 ~: f
I really learn so much NEW today...................
7 I* V. V/ ?0 J) u
4 G+ A3 R0 I7 {- D  u; xHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
6 M9 F1 P# h8 |0 D7 U所有UPS的良好時間規定,在這邊都不管用。; r& X; m+ }& ^7 m
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  W' b. U4 ^3 ]0 h8 d7 R! }
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  i6 O! B( ?" E1 Q/ f9 \) D8 R
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
9 W6 {' v' x6 g+ Q1 Q) z  o  t再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: _/ Y8 a9 r; ]4 b4 `/ Q
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 X$ @, u" w- G+ E4 {有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況1 t; \: ^: S8 |" G
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。8 V. V3 t9 @9 h. u, R
# A! K9 Y1 Z' A1 o6 \8 d6 G
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& A1 M5 g' R' }/ j$ r" J: g
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。; c& q& B7 Q1 ?# m* V- @/ ?$ r
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?9 z2 k! R! L, E% S$ ?. l2 ?
2 t/ M! r3 O3 r- r
在那時候我瞭解到一件事情
. P8 u2 T# v! e& u: F就是這邊的郵寄服務是一個nightmare: s: p3 Y: k+ u+ s
這件事情,應該大家都有經驗吧!/ T+ T' w2 l; [5 N1 D2 M5 ^7 m- y; u
對我來說,這是在Ft. Mcmurray最不好的經驗了!
! s% O# o( l; l. ]" W不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!$ m# U) t8 Y' l3 t& Z0 d/ G
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
. H5 T* a; f! n8 ~2 E所以我還是選擇天天笑的過日子好了!
6 _) p/ f1 F+ U' n1 E3 @9 @' j( h$ U! g1 s- g, l+ `5 @% p4 u$ D- z
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
" \- Q) G" H+ A: h8 ]- j) Ttake it easy0 N# S; ^* @5 E4 B+ Y+ P- A
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' z* P0 E, h1 K4 h' I
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了! d2 I9 t. G6 Q5 u( z4 L
: {* K5 x& p' a5 e

7 a- R% u2 @3 }1 l1 B以速度慢 逐渐被淘汰 -效率低 0 v: I" Y+ Y9 |1 m6 x. k. O  g
/ m. Q0 U4 K/ p6 e) T" f

* M1 k; R! p: U; N0 B+ \# t
9 `0 j, Y, y, k) m  S! W' W# U0 R

5 Z' {% ~' ^& S, ?
' K$ n) ^+ r: w  O" K' d( Z0 X想我们的敬爱想-我们的敬爱的敬礼!7 V3 Q: `. {! M" s

4 y! a$ _7 q: F' e- X. Z搬场公司-成立最早的优质的上海搬场服务商6 O( M5 H. y2 b& P( ~
服装批发-上海919服装批发基地( }. O+ n* f+ f0 s% r( `4 h
张力仪-专业生产张力仪3 I( }' ]/ t6 L  [+ y5 B/ x) s
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
. k3 C; p5 V& Q' I, t, f5 L+ H* s% `! B7 P/ P9 U4 ^
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-2-27 09:40 , Processed in 0.138888 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表