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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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4 |! I! t( x& K6 A. O( IIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" s& _" N5 m- \& K3 l% b( |: q

- t6 C4 f7 m7 A# t3 R" m* ^1 vOK,,,,,,,,,,,,,,,,,,,,WAIT....................) s  }; m1 D9 I

1 ~% b+ o$ N$ r8 Q5 ~5 q1 PISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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+ y( U+ i$ |$ ~+ `' GStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.* q5 v( ?% _* I# }( I5 I* t$ z

2 R& n8 g# L- N2 y, g+ p1 DISSUE THREE:UPS2 D8 H; x& F" o
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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% G' ?/ ?) d/ J" I8 q" z: QLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO# n: N) t( [; r- T5 g
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!' u+ F) U4 o7 ~6 Z0 P

) E" n/ j9 T! w9 sI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
8 B$ e: J' q" {所有UPS的良好時間規定,在這邊都不管用。/ K" w* L9 p7 T7 m% O# y7 Y. ?
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
; l4 y- t  q$ g7 q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
3 u7 Y0 x" {  ]% T  r0 K* R也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 Q: M- S: F, X0 I. U$ d$ t
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 A' b/ j% D2 W4 u  R後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
. P, E- N* [8 g有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* ?, ?/ Y+ ~3 Q( tDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
# p/ h3 ]. @: x(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。4 u1 b; S6 _. [' G) h2 |
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?/ U* y3 q* G, Z+ ?- c, A( r/ h+ N
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在那時候我瞭解到一件事情
) P1 c7 u* ~' X$ I6 N就是這邊的郵寄服務是一個nightmare1 p' X  }+ |- j
這件事情,應該大家都有經驗吧!
' m5 q; b: {' [  P$ j對我來說,這是在Ft. Mcmurray最不好的經驗了!' r  G5 N$ H$ L" d3 H5 Q7 S
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' U& b, V8 h' ^3 P
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  z! o% g$ z7 S! y# A
所以我還是選擇天天笑的過日子好了! 6 f% f9 K8 [: A7 N6 w, b6 m) w8 |

9 I6 g, ]4 a% }' {  D+ t: K但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
, F- D$ k. @5 Y7 ptake it easy
4 w  j3 p1 n8 N6 r. H2 c$ b) ulife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ p+ O  K1 A* p( m5 L; U$ GLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了( c% F8 f; s: t$ j) {* k- c
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以速度慢 逐渐被淘汰 -效率低 ( @" [$ _" ~* ?" W

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想我们的敬爱想-我们的敬爱的敬礼!4 K' t  L- ]* `0 b# [

( ~: j5 M  ]  i6 G! a% w搬场公司-成立最早的优质的上海搬场服务商
' K/ X+ D" X4 |$ v- u* u服装批发-上海919服装批发基地
3 a) w/ b' k# @0 ~$ s4 I/ K2 W" s张力仪-专业生产张力仪
3 b  f) X0 x: ?' d* d服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing% o6 ^5 U- I1 F+ c" @/ K! v0 o, ^

3 X+ x* C5 G" c! }不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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