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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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, C! |. O% Z1 I7 YIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................* O  f% O" Y" e, o2 Y

0 d7 V0 Y4 d: UOK,,,,,,,,,,,,,,,,,,,,WAIT....................$ f6 t, X% p' [5 _6 _

$ C8 k) W: q  KISSUE TWO:FIDO.......& r8 I( B- H, b

6 }4 _7 D! R8 f- j; j* FIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.% |1 H. a) ]( C6 R" y/ `1 Y
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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4 E9 B# D3 ?' J7 g, @: q& QBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS# o6 w% b4 f$ I# w$ I- h
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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# G% F3 W0 t# V" bLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 q% z, c/ X$ n& v# [2 U! E- k
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO0 w. H4 ^; @& N8 H& d, g9 o
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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4 \4 d' f# l) c! f( C- V2 v8 L" II really learn so much NEW today...................  d0 L- g% X; U* `& b) Y+ Y
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
! \% b# d, C6 G% B7 m* k所有UPS的良好時間規定,在這邊都不管用。9 \% X0 G9 R# |8 p- W/ k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% l0 t' T% N) s: X, T- v: @剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!- G6 I8 ]' w+ }1 b
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 G% N2 \- H4 e  F. z
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ c) T/ S0 d) {# s
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator6 X* y0 F; y' C2 m: Y
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
6 ^: G, o1 j2 h8 n0 R/ ^% t4 yDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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$ o! K* b0 t$ S% S4 j0 m/ O最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
2 o# Y! N! _# g(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
* q9 u% p& H3 w+ g0 B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 R& M/ c( s: s: S1 _4 b

1 n: `! n3 q% X- y1 n' _0 U在那時候我瞭解到一件事情# Z3 K2 s7 m. m& K
就是這邊的郵寄服務是一個nightmare
( W9 @# l) ^8 c& z1 |2 y. n這件事情,應該大家都有經驗吧!0 m  d  ^  V! K/ H9 P, @4 M& l3 b
對我來說,這是在Ft. Mcmurray最不好的經驗了!( A. ^8 ?, Q7 ?- Z* A5 Y" K3 O
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
/ t: T6 t( E9 Z* ?1 p% Q: R9 j日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
% y& X7 z2 H# b9 R4 X: |5 |所以我還是選擇天天笑的過日子好了!
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" [( x: Q5 W- L( G但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
2 m6 j8 A0 [; i6 htake it easy
7 X4 v' Z( o' r9 m& V' t7 mlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
, v) ], |1 Z1 `$ C( HLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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' T* R2 z; @: C# q) i( ~以速度慢 逐渐被淘汰 -效率低 , i& G2 H) X! V- t' H0 g

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0 U0 D! [  X; E- `( E想我们的敬爱想-我们的敬爱的敬礼!
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5 Y* p4 j3 Q3 z+ N9 R5 h' N0 c" a1 [搬场公司-成立最早的优质的上海搬场服务商  P4 w, y$ H" R5 V; K" W: Z# M6 S
服装批发-上海919服装批发基地' w$ ~7 H9 e# t* S" C; J- a
张力仪-专业生产张力仪0 T0 G) h0 A9 r# F( O- j  y
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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