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Desktop Support Team Leader
$ A4 Q- J+ ^8 W# M" S7 \  kSystems Analyst III
/ H( R- e# J$ T. g/ I, e2 |Job Requisition Number: 90440
/ e, }- {* P' n0 j4 I1 Temporary Position (Approximately 11 Months)
CSU Local 52
( c: t- o) K6 c8 F* k+ [Corporate Services - Customer Support
3 C7 }4 W2 B- m( LWork Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

& v, b- x. ^  w- z0 q6 |. b· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

( P. u  I8 w) X1 L· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

9 X" G: O" n  e4 x# ~· Performing quality assurance for work performed, in response to customer requests.
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( j# [! K  @; p$ F- _" P; @· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

' `; G* `- t, T) s8 F0 n# t· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

! Z; m" \( t- {, q, _9 l& P; P· Experience in supervision, leading,and managing a team of technical experts is essential.
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, V' x9 S' H. A2 h4 I· Demonstrated expertise in streamlining of processes to improve operational efficiency.

$ z8 ^7 m. o) Q· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

! B2 b6 U) m  D: O  }· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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) I& H" b! X/ x$ @HOURS OF WORK:
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, W1 x/ a4 i  p0 a9 K33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:

! c( S' `% @3 h& b21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



/ \2 z# r( Y7 G" ?1 S4 `& H9 {GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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1 ^1 b& a$ y9 d, rThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
8 d1 w; s: Q0 F1 R/ c5 b: H8 g  _$ iClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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