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Desktop Support Team Leader
4 k9 t' R8 Z5 T5 zSystems Analyst III
Job Requisition Number: 90440
3 y! [7 z: e5 L, m1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
1 E) ~; e+ L+ Y. LWork Location: 12th Floor Century Place


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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

- [: B  N$ U0 ^  p· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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. W+ X& V$ b5 n, @· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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- g) ^" _  ]0 `; z# q1 t· Working with other operational areas in maintaining an ever evolving desktop support model.

9 w. H2 V: [2 Y" P9 T5 k. r· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

: ~% O! K8 H2 ]) `# B' |· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:
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% O. Q) K  b' ]0 I1 B" C# E· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

6 y0 V5 z5 x' ~7 G" w- N· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

* j: w+ X* N0 l3 r) p/ R· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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1 j/ x! P' V- v7 u9 K1 T· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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% Z8 R' K% S* ?0 K· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:
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+ F% U6 |- S  d8 G4 y33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



5 S+ L" n4 y, H6 x. O- sSALARY RANGE:

8 {  x% Q$ m) B+ E+ |21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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* D( p. H4 ^% s: _Opening Date: 十月 27, 2005
; [5 i" L) [3 a! i+ N' JClosing Date: 十一月 07, 2005
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& U4 y  \8 c* o1 N, PApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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