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Desktop Support Team Leader
Systems Analyst III
0 \, @# z) W& a! d# PJob Requisition Number: 90440
8 m2 d0 O9 m; b* V4 Z1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
$ x; I& J% M. E$ u! n" z$ @Work Location: 12th Floor Century Place
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FUNCTIONS:
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: f" |1 J8 k: @" ~* |- |0 EThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

$ y' J8 L6 g* s0 L0 @. B· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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) W4 r# X! {% ~, [· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

9 I! R; v/ g: {; X& Q) R$ E8 @· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.

! ~; {: T, R$ w0 l# N! w· Demonstrated expertise in streamlining of processes to improve operational efficiency.

( n# Z0 L3 t0 ^& A- D* ^· Strong technical, communication skills (both verbal and written) are required.
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; E% V% F  k* I: {% X" `· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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" Q- C" z# w- Q3 U/ k  H· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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9 R. s" T! A1 e. g· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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9 k! ^' t: z& K: T" DHOURS OF WORK:
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6 [! l+ k% _4 v+ A% P- R4 z33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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7 n( s" X% M" Y. f& A! p* oSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

4 h4 u) B0 K2 r! G. f5 x: G( Z% RCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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9 G7 t  ?  X, }; V6 E" VThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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