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Desktop Support Team Leader
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, t: ~! e: T) K! x# kJob Requisition Number: 90440
% z6 i  \4 ^1 g! Y) ]  {/ k1 Temporary Position (Approximately 11 Months)
CSU Local 52
/ p. J6 G5 C8 A7 {$ yCorporate Services - Customer Support
% C& D9 j! e0 m0 WWork Location: 12th Floor Century Place
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* V! `6 n2 t1 d8 U1 N+ {* t4 }- pFUNCTIONS:
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2 \& n" D5 h( g1 |# XThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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# l$ S) [7 k# m# D3 C· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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6 Z, a% \7 l& f) W- ^0 U2 |· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

+ R# V3 r0 ~! R9 w- _· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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7 u) x& r0 l7 q5 s$ h) ^+ bJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

( k. ~8 w- \  L$ i$ w+ c· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

# C. r+ m# \+ e& Z7 O! A0 ^" g8 d& V· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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# F2 Z* p2 r( \: fSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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9 j+ J, z! n- Q$ r1 vGENERAL:
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' |! j" m; L9 u. fCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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- B5 ?& k4 s# z& t/ r9 l3 k" QThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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