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Desktop Support Team Leader
: J; _' @3 ^* M! zSystems Analyst III
Job Requisition Number: 90440
8 [1 [2 x5 }7 n# z  F* X; h1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
  W9 B: d7 ]) k1 e: x. S7 qWork Location: 12th Floor Century Place
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1 \$ g# ~1 \2 nFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

9 Q: R* a; S) q# r· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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+ {1 }7 U+ \2 Q% C· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
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: q4 j. l' K5 a; [3 o; F; a0 b· Researching, planning, producing and presenting technical recommendations by formal reports.
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5 ^  v! B2 v7 q· Establishing standards, procedures and documentation for the Desktop Support area.
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( i- u1 z; K" e· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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0 i2 {2 x0 a" bJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

6 c( z' ~8 s7 D' \5 g  t1 U' ~% v· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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5 i8 m5 d' N& [0 a: l2 ^· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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3 y6 d0 w1 B# R, B5 j5 C& `: l5 T· Strong analytical, problem solving and project management skills.

! ]) v# I) n  l  u: M! ^· Strong customer focused approach to delivery of service is essential.
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! G$ l0 v1 C6 V· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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. S+ ~, N; E$ `# l  GHOURS OF WORK:
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# {/ N9 c1 S& F6 T' W3 N33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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; F4 g+ j3 S* N# YSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



! C$ q& a! r3 w0 c+ H* ~GENERAL:

3 g" [; V, G& a* pCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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+ z" I4 w" y! D: d  jThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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+ a1 j8 ]. D- }/ J) q0 ^Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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