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Desktop Support Team Leader
Systems Analyst III
' R% q% v. E$ t. \. UJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
% o. k7 e) b" A, }4 H3 LWork Location: 12th Floor Century Place



FUNCTIONS:

! c- V, R+ i6 q% R% N! RThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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( A) o* J& l% i  v& w· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

$ h- p5 _5 n! z8 a· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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( J8 @) l, k9 v- t# P. B3 g8 l1 r0 zJOB REQUIREMENTS:

. l% d9 [* C/ z  ~, B' v· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

7 [: s: l1 k' q· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

6 x4 M9 Q. N& v$ h· Strong technical, communication skills (both verbal and written) are required.
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+ ], n; O" S: d) \- `8 W· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

+ a" y: g: G; z2 ]· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:

: Y( p+ T9 N, v! A) v) T33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



  f/ ~; o" f4 ^5 I6 P- g8 G! QSALARY RANGE:

6 D& [3 w+ ]2 y21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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6 _0 z" H, u0 \- J3 W; _$ Y) zGENERAL:
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+ Q* H+ Y9 }/ _$ {0 cCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

5 H! o, s0 F3 \6 CThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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