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Desktop Support Team Leader
Systems Analyst III
! _. c3 n, U; o) W# \. Y" c3 O6 gJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
! j1 V8 l* w. f; Z7 f3 zCorporate Services - Customer Support
1 B5 ^9 Y9 z, {. r! l' k5 w: ?Work Location: 12th Floor Century Place



FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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) Z( K5 \% |9 Z5 s3 r4 H· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

( I$ t0 p5 V8 r* Z6 G' W& x! L· Working with other operational areas in maintaining an ever evolving desktop support model.

% [4 H) H0 v) |/ E0 X· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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/ `8 g1 q4 ]5 }· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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3 L0 A  s; x3 I( b& Y  ?/ M· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

7 b8 u2 |6 Q: p* @7 n. X( Y8 g4 X· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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9 x3 P! b# A4 H) u· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

- t9 t/ e7 q4 M  @. P8 M8 M· Strong technical, communication skills (both verbal and written) are required.

& k3 D' C, I8 ?2 y: ]· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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, \6 ~. c6 N9 x& i1 j+ WSALARY RANGE:
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/ P- w* c1 f) [4 X# y1 `21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



; i- n  w( Q7 d. v, t6 t, u6 y3 \) V' PGENERAL:

: g0 v# C: H- i+ hCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
* z+ a( g# U6 ^" NClosing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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