爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3014|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
" ^4 p  a, \. ]( c# X
6 ]3 T1 j+ j! H- J0 j" g' L8 n. ^In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................; A6 |+ j7 i3 t
! m! d- N. A+ D1 s  X" D
OK,,,,,,,,,,,,,,,,,,,,WAIT....................2 X0 }3 E% X7 ?1 X8 K( s# @5 o8 ~; ~
4 A7 r/ L& @; M4 T; x' C% T6 X6 ^
ISSUE TWO:FIDO.......- ]: G+ i# n9 ~3 D9 f1 N* P% g
$ M- k6 w/ U0 u( w5 F# N6 u" Z
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.- Z) _, U4 N/ A7 }% k

6 ^& P- x! ]) |* k9 mStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 i: [- K/ e7 L

- {' }6 I; i5 n* V8 [BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
7 {; T+ g* U2 s* c+ b/ j
; f2 e4 I5 `  d# Q' a/ XISSUE THREE:UPS6 C4 u$ U3 u3 |2 C
; G! Y3 b2 s, i9 P
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
& @& `1 U! G' G- {" G. D( T8 d
4 i7 M1 i, q4 i0 y, V9 T  sLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
) `( R, g# a2 `3 B1 y/ N% E  P2 {! I- r, B% q. t' E* D. h
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:8 N7 v3 z6 F! d2 R  w
# J" F; k" n! P' {8 H
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
; }+ x) ~) G( `# t9 T
- c  b4 N# f; Gat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.5 P: U- [; [. E3 S3 {2 @, f$ i

+ z3 b  |$ P" H' T' eISSUE FOUR:BMO
3 m, I  L9 O6 M6 f. O7 M8 ^# L7 \" _5 w3 b: F& D  j$ R, q0 S
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 ?0 C  t+ s+ O5 R/ ^" {' z/ N

2 j& p' ^6 s3 w1 KI really learn so much NEW today...................4 w5 @) v( f7 O9 K

0 K& U6 {8 S/ n9 KHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 M  C" ]1 X) L8 ]9 ^% O/ f所有UPS的良好時間規定,在這邊都不管用。
3 e1 h2 i4 x* F+ v6 C因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)  l/ E. B" p3 G
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
$ w: q, {# y% F5 Z$ H" T9 K也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( p, i4 t' x# H9 @8 S
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
; z# z4 }; I6 X( j+ n, l! S+ `後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! }; [% N4 `0 _7 z( `
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
0 ^% t9 b+ X) r; I7 dDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
6 }0 \3 s, Z& B! Z: k0 i" o" H% y2 ]$ ]# e/ n; L/ I
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!+ ?1 z* D" T8 P/ R2 Q; Z2 ~# R
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
, z( y) p4 `+ D1 E再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
1 e4 @8 x: L( g- W0 c7 A
. A6 q3 o, `+ L) q5 S在那時候我瞭解到一件事情
8 q( x% H) f% v* z  J) w就是這邊的郵寄服務是一個nightmare
8 ]- u, e% _5 @. p這件事情,應該大家都有經驗吧!
; w0 `* O/ _5 c7 S! \# Q1 t/ r  _對我來說,這是在Ft. Mcmurray最不好的經驗了!
1 [, l) o" i( _) @: z3 L! `不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& [9 H4 y  c( ?4 t8 ^: v! ~4 o; G6 ?0 [
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- h( g; P1 Q. O/ a5 E
所以我還是選擇天天笑的過日子好了! 7 m) P5 y9 \3 e6 z$ E

1 l; U4 e1 c* ]. j8 {但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! }7 P2 |/ `) m- |* M  d# y1 rtake it easy
; _6 v4 b3 G% ilife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.# R: i0 b7 r) d" V# A, R4 P
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了% ?+ A- X/ @* n! O7 ]$ ]
) B1 B: w  t; i

$ U' }. }) G- K+ l以速度慢 逐渐被淘汰 -效率低 5 h( V; w8 i1 x% K$ k5 D  |" m! l; r& T' x

/ q2 x1 @2 L( q; j
. c- x" J0 ?8 H8 H5 t% x1 r; x1 Y* g5 L6 o1 ^4 r; W
: Q6 x4 d" c! ~

3 H5 v/ y1 M3 i1 J
4 W% @$ c$ a& T& R想我们的敬爱想-我们的敬爱的敬礼!( ?) j- n3 O& X# W

. L% @( {7 y- ~6 j$ n( S8 N. z搬场公司-成立最早的优质的上海搬场服务商( I* e! Y* _5 l" D( V3 o
服装批发-上海919服装批发基地
, i& {2 `- R8 D7 m7 r+ t+ }8 q张力仪-专业生产张力仪
/ U2 o. I/ h% H服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
8 ^7 @- i2 @  y( z- [
; Q! G2 N  v# N2 {% q不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-12-16 16:34 , Processed in 0.099134 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表