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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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* T' L* \) B+ n- O, \In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" n9 |- h% [  L3 p9 B7 ^# r
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................( Y# ~! f% J, t  t9 g6 J

# S1 n6 ~1 h6 _7 [8 I1 V) IISSUE TWO:FIDO.......
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8 ]8 P* C, X8 o9 U* `- A0 tIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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: V4 X+ P# a# G5 W5 i9 K( h7 \Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# Y8 r& a  t; XISSUE THREE:UPS
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5 i2 H0 g% {5 A, A+ }TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( I% h6 O3 @# U4 X- E3 Y1 Q
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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; P" N, [# ^8 M3 h8 L, o/ V1 lat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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4 r! p) I- ]3 ]" O: i0 `ISSUE FOUR:BMO
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( n5 x& j& W3 f7 j  U1 @# fBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( o+ p2 Z8 i' _( D1 `) I

* v$ A$ Q6 [% n0 |0 h4 u- E* mI really learn so much NEW today...................' A- {7 w" T5 y3 ~. m" v, V
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。1 O( B" G. b$ A# x6 G
所有UPS的良好時間規定,在這邊都不管用。
/ b/ v( x8 u/ o- p1 J3 C% w7 Z* W因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 U2 ^- o( ?2 T/ K. I" {5 c
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
- ]4 l" X$ r  T2 g1 P# A/ c' a也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
3 f8 u4 B7 o# ^' \再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% k: j3 s6 B) L) u
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator& _7 d; b- @2 l! q. D
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
. Q  ?# o3 Q9 O) RDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。  p) J0 ~9 J* F/ b8 V# F  `
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!% c& T- A8 w8 \5 I2 M- s0 Q
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
, L# G( B8 }4 y+ u1 i* ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, ~+ V/ k. h5 _$ @5 P
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在那時候我瞭解到一件事情
1 K- Z0 {8 q% J3 v: p; H, E9 |7 q就是這邊的郵寄服務是一個nightmare) K, S+ Z. _& ]/ d: c
這件事情,應該大家都有經驗吧!
7 B3 |; c) C3 O# R0 I$ W' L! l對我來說,這是在Ft. Mcmurray最不好的經驗了!
1 M" X: `" i& E  C! {. o不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
5 u7 m! c' y' e: l# J0 ]3 s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。) x% z2 Q9 f+ W1 }* b$ ~
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe7 w0 p0 W! S& z) j
take it easy: v) Y( h; s) _& K
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' r4 M% O+ w2 @1 o# i( uLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 U' O! V5 |' H  c7 ]4 f
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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6 W( d* N  _+ t- {4 j4 z搬场公司-成立最早的优质的上海搬场服务商" o: `  b0 O3 }9 ]4 g0 P8 |4 h5 D
服装批发-上海919服装批发基地
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服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing0 f$ q7 n! w/ F6 r1 U" H
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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