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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 Q9 B4 H" j% [" |2 o( E6 O
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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+ X  i* l" I% X# H" k; B9 x( {, ]OK,,,,,,,,,,,,,,,,,,,,WAIT....................* b$ H9 S% }2 O3 E4 b
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ISSUE TWO:FIDO.......5 i- O, J, u* p& G- |! g+ l1 Z

8 e: h% i* }+ F& YIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.5 h- |: A0 p3 I

, @' W' P+ s6 @Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! k4 O/ n( f: F$ WBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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  O" Y. p: E) p* i( i2 R! P2 O5 UISSUE THREE:UPS$ g# a  W/ [# Z- I  P8 H

3 Y9 ^0 a/ J+ P0 r9 y/ g2 k6 XTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 H, i7 A6 I7 o' x+ V2 A) e( s- Q
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......9 `# z8 d, I, f6 ?" u
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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9 c& |$ \: W- ^( w* uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.. m' m6 Z9 B6 d, G8 k

* G: f, m: F% M% M+ ?9 T. {9 g, J9 \ISSUE FOUR:BMO& h0 {% [  A2 G7 n1 r$ S5 P
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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  `* j9 ]: C# ]I really learn so much NEW today...................
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& }7 o( r4 D1 ?/ \HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
0 d9 p' F; z! P5 {4 Q4 m所有UPS的良好時間規定,在這邊都不管用。) A& [: |' k+ x) C0 G
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- k8 F1 ]  ^0 a- ^4 {+ a
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
  X# |& U, ^6 ?8 w' s* }7 T也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
9 P0 \# H) g0 l7 Y! k3 x$ h* j3 I  Y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& b! l& o4 Q( j/ E後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 H* Y4 Q* W0 X. r" b
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況2 z1 h) Z8 \- ]/ G/ X/ n" |5 x
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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2 n' Z. M0 U4 i6 [! m: M4 Y最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% s7 e3 x8 ^7 w& t9 T% l9 U(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# M. N0 \9 b9 f7 B, P3 P再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. Z$ l& z( b9 ^# t+ q

1 n! O- G  {9 \在那時候我瞭解到一件事情  i- W: @9 y* ]/ U, p1 E
就是這邊的郵寄服務是一個nightmare
; A' w" G9 V+ f; H2 c這件事情,應該大家都有經驗吧!
  O  h, l7 ^/ ^+ x! K對我來說,這是在Ft. Mcmurray最不好的經驗了!( M. x+ F; H& T6 Y# h6 j: q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!9 A( m' W4 E$ d0 a
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。2 Q: K3 n. N8 w, _5 ]
所以我還是選擇天天笑的過日子好了!
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3 S& k+ x7 y9 X3 ~但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
4 y: s! s" ?' D, M+ f6 F4 u1 Ftake it easy
+ L/ ~4 w/ O4 F  k+ llife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! H" e, |2 G/ s/ t) Z3 PLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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5 l% z* e/ U" ~以速度慢 逐渐被淘汰 -效率低 + f2 ], W0 P( e* y4 ]" o# A0 U* K
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# n$ G( k* B( o想我们的敬爱想-我们的敬爱的敬礼!8 T7 U$ Z8 `. x3 ^6 ~' `
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搬场公司-成立最早的优质的上海搬场服务商
" U% s* b  j9 E0 g/ }服装批发-上海919服装批发基地
% T- [; O; P$ \张力仪-专业生产张力仪
) B9 T# h4 j( t4 S服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 C7 @/ b' V8 p0 m. H
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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