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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
" p! w8 X( ^, u. A; i* c有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢5 a; Y7 n% ^% E% Z# q' O" s
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Responsibilities include:. E8 B( H' O }3 l1 C
5 l9 h' K, R. g2 ^+ fWorking closely with marketing, sales and programmers to facilitate customer system integration.
) L) J$ u7 ^/ L- {$ J' LWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
; b" L' |5 s( H) L- w! s' J5 m/ y- TTechnical support and troubleshooting of client software implementations and customer issues or problems.( Z$ `5 `# f7 d
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting.
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( |$ u: u2 m5 L N2 b% _, [8 dRequirements:% C; Z7 V R# [9 x. B
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- Advanced computer and technical knowledge
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1 Y/ N% u* [6 K! N/ @$ T; ], h- Ability to solve complex problems in an efficient way) s$ N9 q. I8 n \: K& S1 V; A* Q7 k
$ W, B4 N! k3 A9 e1 B& D6 D7 I8 W, `- Ability to communicate in an effective and constructive manner with customers or potential customers/ m2 x8 e+ u6 W0 t4 P
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- Previous software support experience is an asset9 V1 g7 v7 ^; e0 ^( {8 H: c
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- Post-secondary education is an asset! f: W9 C! v# a3 t3 Q
; b. D4 X5 _5 c" Y( i- Intermediate knowledge of database and web-based software is recommended; o l- M) T) v: p# ] Z
5 I$ ?: S- f2 o9 `9 }" O% \( O/ O- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended9 R# @9 H/ |4 o) y# z
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