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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
" _; g2 U% j9 l有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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! O j j5 |. ?; n" m* [Responsibilities include:
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3 g) S9 N9 B( j- HWorking closely with marketing, sales and programmers to facilitate customer system integration.
1 O. ~6 y, n- I; U3 jWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.4 t* J, i# o$ g* S, S! R
Technical support and troubleshooting of client software implementations and customer issues or problems.6 G( I4 a( f3 f I, e! J, p# Y
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting., Q/ s% a, H+ U* S
1 p6 g# |0 D4 B( T! Z O5 W+ xRequirements:; u8 d+ @, c1 T" I3 k& i9 T+ M( |
- Q- z: O( m6 H+ k% g. B. B- Advanced computer and technical knowledge
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7 y7 _# c' Z" c# K' c T/ O. p; _- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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- Previous software support experience is an asset' w" O0 o, h+ w* K6 }! m5 C
1 j* R0 a, q ] A# l- Post-secondary education is an asset; S3 ^7 R7 B( J1 c E5 ~/ [
' w( v. X9 V6 x/ X! ^6 C- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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