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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT": r7 i0 q' A, u6 T+ T# Z# g. t4 u9 s
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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5 o7 M% g7 D$ O) K! b0 mISSUE TWO:FIDO.......
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0 z9 w5 A  y3 m* w. e) u, kIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 r7 B& i( [) O) j% D5 Q! O

% g5 a% I$ A9 u3 ~: yBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 P, r. D6 n% K% O7 R3 h% z- U* M

. ~  e( u- [6 |# j3 U6 s/ B' KISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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2 o% t5 @( U" g4 zLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! {* a, Q0 k% b" s, d
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 t' _7 ~  O, b; p3 f$ Z6 i9 y
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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9 c' i2 K1 Z9 O% wat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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) v9 Y! o% R9 y3 z5 xBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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, X+ O; w! Y6 T, x, G. nI really learn so much NEW today...................1 M' C/ X& W% ?) s
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 E) ~( Z+ S3 }+ w7 @+ @9 K
所有UPS的良好時間規定,在這邊都不管用。
1 l% s  O! s" A6 [因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 i* F3 _2 ~, n9 w! D3 A
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!: o3 c2 A  x& }8 y; p8 n; V
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 D( E9 H. a* e- H( z8 N" W
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator1 p& U; a9 I* m6 [
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 ]- X: g1 Z; x4 w, r+ C有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& I( v/ p. {+ k+ Q! `Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。9 H; c+ c) R/ ?. [9 P. D3 T

" l/ ]: O' e* K. X( s1 s最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 r: p0 [9 X5 ^$ p$ ~& ^/ D4 i(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  O' o, I7 l+ E% s1 V9 j再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?7 r; T# p) M" V5 m1 m) x4 H
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在那時候我瞭解到一件事情0 F. u4 Z4 L, B" v% a0 K7 o3 r
就是這邊的郵寄服務是一個nightmare6 d' H' n4 A2 c. n7 y% E6 R" \
這件事情,應該大家都有經驗吧!1 v+ U5 e* x" r6 y! ^6 l  d
對我來說,這是在Ft. Mcmurray最不好的經驗了!
/ F1 X! c8 C1 O4 B$ T不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
1 j) W# Z$ H9 d# h% P2 @# Q6 \日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( j( a5 I* }" \/ N
所以我還是選擇天天笑的過日子好了!   ]& C0 e8 c/ D3 f/ W
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe; K) ~8 U. m& x, c
take it easy
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! [* }+ s' }9 L6 t' H5 H; A+ H$ [Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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  k! W8 Z5 }+ L3 O2 F以速度慢 逐渐被淘汰 -效率低
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* f5 K+ T( @' O, Z0 e; Z3 \3 ^想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商. B4 q# m4 N6 U) p8 c7 r2 P
服装批发-上海919服装批发基地
  a* T' l0 e% s& s4 G# n张力仪-专业生产张力仪2 _, P3 p$ n" W- u5 C) e+ m
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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' L( @5 }7 A6 l3 o/ X不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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