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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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8 e8 ^3 M7 ]5 }( b4 A9 ?OK,,,,,,,,,,,,,,,,,,,,WAIT....................# |2 m/ b  L' H  D8 |
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ISSUE TWO:FIDO.......
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* G; L  h* Z0 c2 Y. tIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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# K- q8 Y) L0 g4 n5 ^2 K$ V0 ~Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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- m* P1 D1 r% W+ FBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 F2 i) C  H3 p* `$ K3 N9 D! u
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ISSUE THREE:UPS  x* [( S  ]# n/ W  }6 o

) f" ^9 T  h) a1 F( I1 dTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 Z; B* t# C+ F/ z+ W/ F

2 ~1 H9 Q' r1 O& wLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......( H, R3 u  v! v4 A5 m4 U* V  E* U
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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& \  |) Y& Z# V1 c( Cat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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8 @8 j9 z/ S8 h* Q5 xat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 b& E* D- |$ b. t+ |
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ISSUE FOUR:BMO
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( L; ], A  m" t6 M: U) @BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 N! x  Z, S( i$ ^
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I really learn so much NEW today...................
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2 y: X! j! T. E+ d0 e$ B+ BHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。6 q3 v0 H  I, q6 R' j8 u1 {; L) b
所有UPS的良好時間規定,在這邊都不管用。" m0 C% t. ~; z
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)% h) e2 m: }4 g, x& r/ q5 M
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& W9 E9 v& b( b$ }
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
4 G: L# X- H% A7 _: E: h( U再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator- s/ S% {& {) @0 Y5 Z
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. b! P( v. ^+ X2 D# O: s5 p
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況- C# _2 v9 T( ?  J4 m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% i+ n* P+ W6 ^% E

$ S3 p5 p) A$ q4 U& q9 ]* t) J最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!9 ~6 P  G! v: f% i3 |8 {& w' S$ m. @
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。- w4 g$ P; |! _5 _3 K
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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" o& P9 k1 \7 W在那時候我瞭解到一件事情: Y! d* v/ B. l8 P$ `
就是這邊的郵寄服務是一個nightmare
. T# o& |9 }2 q這件事情,應該大家都有經驗吧!" y8 x, Z& \4 ^) j" Z# ?0 K& t
對我來說,這是在Ft. Mcmurray最不好的經驗了!
: E- {+ l, I+ m( L% ]8 A3 g不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' R; l* ?* p+ N- u; M: W$ I3 e
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
2 w' S3 i+ |1 F1 Y6 n, r/ M* e3 L所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  B0 E2 W7 I# c# Qtake it easy7 w6 P' B! G# x$ ?  K2 T& z# ]
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& h! g1 h1 ?8 s7 b4 {5 Y4 U; \Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了3 d" Y. o0 V4 o0 |0 l
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: G# W2 L7 O4 R; v$ j% o; M以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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/ A3 w9 e) y0 v9 b; S搬场公司-成立最早的优质的上海搬场服务商
; H, W4 T' y, K# S' W4 g3 T服装批发-上海919服装批发基地
5 i4 h) C6 @4 H1 V! W, @: x) l' E0 W张力仪-专业生产张力仪" m4 D& A# ?5 N4 j
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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