爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3333|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
7 ~7 P' @  ]# m
# J9 C& y+ `! T/ x4 CIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
1 _  B; t( i9 ]! i6 h* C4 r* L+ C
OK,,,,,,,,,,,,,,,,,,,,WAIT....................% u0 {/ O- M* G+ _
6 Z. Y$ H4 x; I" v0 w2 ?; m6 N
ISSUE TWO:FIDO.......
' y) u2 p3 U! K. s" K: s! o+ z5 _  V" |; {
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD., s* i( n9 z% `9 |$ _; t& N

' A- r. v: q# G6 T/ Q$ hStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.* y2 s4 K1 g1 C2 n8 i! o

' s0 O5 H, f8 ~( IBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( J! @3 W; y) _9 A
( S: M* g) [8 p* I, h3 `
ISSUE THREE:UPS" k2 J8 W$ O; y" U6 Z4 r% v9 L
' b8 a* b" B: M4 u. w; {' M' \
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.+ D1 ~) V! Y$ Y+ a3 A1 V

7 I8 y. K4 J7 b( L. q5 y9 yLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 |! z0 N% s* }6 D4 O0 `& ^
) j" Q2 F8 m/ E+ g2 D
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:+ ~8 t1 E" z- m9 J4 [# n% o3 u7 ?
5 x% _8 T# a) c) J6 {$ ?4 J
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
. z( z5 O4 G- `  C" z4 ~
, O( E3 e* f& O: b- i1 ?+ rat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
* n# t  R0 C# n3 e
" W5 i5 B" l+ l+ \' `& gISSUE FOUR:BMO$ L: J+ m4 ~8 m) f. f2 D
1 `0 M8 l' x7 R0 ^5 V6 |- M
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( _# ~4 Z3 L& ]1 P- ^0 k* b
# ]: Z1 x! R+ r* r# C
I really learn so much NEW today...................
* h, q  z" {6 e4 e* o
& s: h' k6 P% {/ k4 aHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。$ S! m" d% E1 X; F% F3 c' z
所有UPS的良好時間規定,在這邊都不管用。
+ s( E/ G0 Q+ R6 T因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ ~8 I2 p2 {: ^- t3 R4 ]5 Y
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
1 M! w/ S7 G1 \. P& O也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 B* g% Y% f' u5 N; D2 K再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator+ m/ V- f# s1 p- d
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator+ o. }5 a6 f! A( G! ^- X2 ]
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 C4 l3 l  T6 C( TDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
1 g7 g9 M3 o- C/ U; h  {# [- ?  F0 U. M9 A) h3 P* e* h& m" O; I
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!- s- F" e3 Q) `8 V0 z0 ?$ \, b' A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# _6 {! c4 M, y3 S) m3 y再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
" F  e: ?) ?- u$ H1 @4 {! |
/ J, }/ b% [! ^' [. B  Y在那時候我瞭解到一件事情
  }2 P* b1 G, J就是這邊的郵寄服務是一個nightmare
. W1 u& Y4 n7 p$ o* D2 C這件事情,應該大家都有經驗吧!
$ H' N4 ?# j5 D對我來說,這是在Ft. Mcmurray最不好的經驗了!& o9 b$ R  k7 C' P
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 y, F' g3 p7 ?6 W日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
4 O  s4 H; c7 a+ q. Q所以我還是選擇天天笑的過日子好了! ( n* J+ I0 ?+ s, V, g* _

4 I, x% n/ n9 G3 C5 R& Y# f但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: S) n+ C8 ?$ |  O3 q9 l
take it easy/ c& u# P& p$ z$ x* c/ t6 M! J
life is life
理袁律师事务所
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.( o8 j: d$ H" I' s1 G' {' U% C* W7 F& P
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
2 b3 L8 o. C" |) U- a
3 @/ G' ~2 c' K& s4 @+ i1 X: L. n  A/ F: I2 s
以速度慢 逐渐被淘汰 -效率低
  L6 X  A1 {' H1 H- F0 I% u2 r0 r
4 ~0 [* u  @9 `" \+ g7 o' y/ M6 T' l  z4 S% b" W. |8 O
: T9 q# j5 a& W- Q

$ I/ r5 Q* E- z+ {$ r& h
: D; Y5 u. l0 a0 A- Z: Q. g2 m) Q7 Z% ~
想我们的敬爱想-我们的敬爱的敬礼!
. A2 t7 [1 R7 R8 I$ i- l* S5 V
8 s4 _* n, O# K  Y  A- ~搬场公司-成立最早的优质的上海搬场服务商
/ a- s2 n  e+ u1 f9 \% J. T% P服装批发-上海919服装批发基地
6 Q, y  h! r9 v# N3 U. ^张力仪-专业生产张力仪7 d" P. v# B, M7 J% ^; t) B5 ^
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
/ F4 i4 B9 i% g, D: c2 j; q; ]: W! n, S' f
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-7-24 06:42 , Processed in 0.229630 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表