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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................- J4 n4 ?: K9 c: D4 B
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ISSUE TWO:FIDO.......
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/ `2 b+ p" j/ X$ t, DIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD." g1 Z; s( @1 ^4 U- t* I) Q

4 v( m; {  E; E' y3 {Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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8 G- X* b( }$ K) x; J! i7 f+ @ISSUE THREE:UPS: @2 d& X/ M: K, j
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day." a  `0 k- Z! e4 j
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK....... A% I2 @( Q; W( B* |+ {+ c

$ _. S: o6 H2 n& H: h$ R' tTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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* b1 S" u& G1 q# [at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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( L1 l/ ]  Z: v3 q/ w* p3 l0 sISSUE FOUR:BMO4 s/ B9 z, G# H, b+ o
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ w2 p8 W) Y, S) a6 ^! z# M4 Y+ ~
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
9 N( A) c' o. m0 m8 Z所有UPS的良好時間規定,在這邊都不管用。8 Z( y& t9 y2 w4 M
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! B* O; X; n/ ]1 K剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" a9 n+ D# Q  o$ j- j3 Q/ U# J0 N& D
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' Y# T# F7 s5 q1 U
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 H6 |8 E9 Q$ R, H+ E# s( W$ `
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
" I3 L- E' D# G$ U有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
) u' j& ?8 t4 bDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!, X+ ]' ?& n8 s/ Q; C$ W; D9 }
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 x7 W% v4 J8 X" q4 b再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情6 d" G9 e3 w! I# ~4 h7 Y+ H0 L
就是這邊的郵寄服務是一個nightmare
; q5 e. I1 q2 P  V( W! N這件事情,應該大家都有經驗吧!
6 D0 ^" W# I/ Q% j0 u對我來說,這是在Ft. Mcmurray最不好的經驗了!  ?/ k. E0 m9 S) P9 l; J
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!9 o7 a4 j. E0 S: t; P: D
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
' Z2 U" t* @2 D0 X所以我還是選擇天天笑的過日子好了! 0 E7 q- _. F7 M. n. @! r7 T
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe  G: v$ \; b7 j6 ^8 E
take it easy. n- ?0 l% c& D+ w" Q
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.0 }7 U7 I# W: i' B/ S4 m* V
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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, J7 Y: y9 r& ]7 {: G0 F以速度慢 逐渐被淘汰 -效率低 8 t. ^) ~7 i* M* |; g: z2 i/ ]" P* Y* g

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商! [5 o2 F! e0 q; p  U# z" a+ i4 z: b
服装批发-上海919服装批发基地) x; @7 P" s; Z; k
张力仪-专业生产张力仪
0 J4 W! W" u; ^/ g4 ]- k2 \' u( k服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 i: C2 v5 H9 k% S) z" X, ]

# ]& W$ M4 T5 J  m8 j( H不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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