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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.! N9 W; `% E  ?$ B1 r& S0 u3 P

2 T# E3 t% Z! L3 W. l% @ISSUE THREE:UPS9 W% k# Y; E, i% F- j

& k. P# }8 s3 [6 S' I% g" y$ G, QTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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- v1 D1 e4 I; Z+ K5 LLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......4 S. {! G3 s; @, a1 G4 Q

, p' u- H" f- E: p, n0 FTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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. c# ?& e0 s0 V6 D  F. Dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!' U; M1 D% C6 w( H1 X

( |. j- I% f& A7 }) L4 G/ c1 T& Pat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.3 _# Y: V1 I3 R9 o

. L' R7 R7 ?. GISSUE FOUR:BMO
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1 u, m$ t" D/ G) x; C+ k8 ~8 DBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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/ H" S( G! s4 V6 G& A. dI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
4 N) Y; t+ S. d0 i3 H所有UPS的良好時間規定,在這邊都不管用。$ ]1 a3 N) U4 Q4 h9 x
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% J: w9 m6 ~+ X7 E1 U7 Z剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% H9 A3 X' L/ z+ P4 M也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
6 K7 @1 Q- i: s4 C: I! v& {再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. Q. @+ V" F& ^% Z  P. g
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator0 w- w# A) i4 Y/ E( Q* J
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* _. I. I4 s4 Y1 t0 D% Y( MDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。6 t4 d! o2 U$ |  H5 Y1 ]
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: n1 h4 S% t( l) P. d' t
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& j1 O8 Z3 Y4 `' [+ j再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, w0 a& O. C! n. M* L# d8 \2 x

& v/ F3 f; }" N: W在那時候我瞭解到一件事情( m. s, g. Y2 G4 Z0 z
就是這邊的郵寄服務是一個nightmare- }1 X$ d: x( e( S' q' j) Y
這件事情,應該大家都有經驗吧!* {/ V; f6 F+ e" ]9 S9 z
對我來說,這是在Ft. Mcmurray最不好的經驗了!# v7 a+ r$ L  w9 _/ `6 T- m5 b
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!: ]. ?. K. v8 t0 }
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
, S, s* }  \( R5 v1 Y2 R: a) w/ g所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- M# R- ^4 i4 S2 B/ F% a3 i7 z9 t
take it easy% \; ?! t- a( K: d
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 Q) k' E; z( Q8 h( MLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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( ?# Z$ C; s- K% Y& N( d想我们的敬爱想-我们的敬爱的敬礼!2 d: z4 J  P+ C6 X: z
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搬场公司-成立最早的优质的上海搬场服务商
! i/ g$ R$ f; f服装批发-上海919服装批发基地4 x" N) ~, @8 X9 s  s
张力仪-专业生产张力仪
* R; X; i" Q5 U1 e2 s服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 K$ Q; Y. n0 f/ D  e) o1 }/ R
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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