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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ E( i' F. ~7 S$ y. ]
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 H: y) v1 X* Y9 S, S/ U% v4 C' a
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................& [, m( ?$ N% X0 G
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.) `) ~2 B0 l( q& y4 P1 v) o* ]" y

8 H1 @- t# J- r$ L" z3 UStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.7 w, D1 Q/ `: t
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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: `+ L1 }" l6 VISSUE THREE:UPS: r* I# {6 \  Y2 U% _3 b6 q! \
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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" O8 l7 J* z1 d- z) Y7 eTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO& C! U; `) {1 t+ g  c6 ~% R
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; ~' b( U2 H* ~5 p, {6 L4 k9 D3 z

  u6 H6 g" D$ }4 P+ TI really learn so much NEW today...................
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+ R! D$ E- f  F% Y" iHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
9 z8 J: i' |# `2 N9 N$ L所有UPS的良好時間規定,在這邊都不管用。) J) `7 {6 N& s/ I. n
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)1 q# m4 G# m3 s: t+ K
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!0 y4 {! L$ X# u1 E2 t
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% x# x( A9 a* i" I) v2 E7 s& J
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! T. O  p$ T7 o. O" ]後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 J4 t- ]3 [& `5 D
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況# L9 i2 z& u& z) g+ |# V7 h6 q
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
* @+ q2 J' n4 p: z1 s(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。/ e/ o# k# [, y1 Z6 Y1 F: K* ]* \- K
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, t, n  m4 Y. r& u% B, E
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在那時候我瞭解到一件事情
8 q9 q$ ~/ H1 Q) T& X  _就是這邊的郵寄服務是一個nightmare
4 P( h; {, @, \( s這件事情,應該大家都有經驗吧!
6 K; _+ U8 F4 C5 N, r3 a2 ]2 D對我來說,這是在Ft. Mcmurray最不好的經驗了!* r- N' ^0 @$ Q  K$ R0 d* Z4 ^
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* O2 B( t0 R/ m+ [% e
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 J8 H7 n" b& f5 T4 b6 a  |5 Y+ j" W
所以我還是選擇天天笑的過日子好了! $ S6 G3 w; G; U6 T& b0 {- n

) _- K0 |% s, e" f) y% m8 z但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 U" K, X. h6 B& l7 U: L: W. S( Htake it easy/ g9 j; s2 D, |! ?9 a' m( r/ i
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
- e# F. R1 r- L6 Q1 D$ `Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了8 f# f( l7 d  j( B0 o. O* C
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以速度慢 逐渐被淘汰 -效率低 ( D# l! n2 q" g. l. S

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商( y- l6 b1 L, p
服装批发-上海919服装批发基地8 Y/ b; Q6 l7 u! f/ Q8 C
张力仪-专业生产张力仪
7 u9 Z/ X# m% g服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  N1 \2 G5 B# W* [6 T

( X+ k0 c, C8 d不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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