Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
9 |- R/ `- k, T: s
( ?" s$ C7 g  v! r# P7 gHiring Position: Order Processing & Admin Work Coordinator

8 q' @! C; w" O# P2 Z& f# g5 PJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
3 ~  ^- F- ]; {3 X5 q% h$ O' W
Job description

% j3 g% q( S& G1 `' gRequirements:
- o. `9 C5 ^  e4 S$ Y  G: L5 k; Y* r1 C4 Z
; W8 s5 J; K% {  F* [, l% kCarefulness and Accuracy about data checking and data entry.
2 A4 m9 h* }+ jAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
' F: E. z# f- V. N' N  h7 @) }Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
' I$ ?1 o3 L( `- ~6 E" f9 ?% O( STeamwork request - Works well with others and independently. Work needs to be done in time
manner.
9 L( E* T  K8 G; D& v/ P0 s; f2 ZIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
7 S5 e) n4 g$ C6 N8 {Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
3 J7 h/ H; P+ O; D- V1 B; `( [- y$ L3 e1 Tstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
1 s0 a7 V. u; m( S% BOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

" e; F# ?( F2 U2 |; i) wOrder Related – Time Sensitive

Order Acknowledge by email
0 W; m, f3 A4 L. x, n* MPrint and Review Order Details according to guideline
1 \( N8 P, y- h, A8 Z& dCheck Customer Credit limit according to guideline
2 k) S, h7 N0 I. ^+ x9 sOrder/Data entry Accuracy in time manner
4 n/ r1 d* H- ]. l# ~$ i  ?Check order Accuracy in time manner
. j, }: n: K, R7 z, W8 Z/ z3 aCharge Credit Card to approve payment
* ^+ D; l# p0 A. OSend orders to warehouse to process
  Z- n$ X, f' C4 i! B$ p" }- fCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
! f6 ?1 }1 a( [+ O" N# z4 ?closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
) `" o, R& t' Z" j; ECommunicate with warehouse for shipment shortage
' l% A; c) g4 PCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
* G# G  p& }$ b5 E& `. K! `Admin work to update forms or file reports on portal.
  q5 R) n& u% LEDI accounts related work and others as required

# H$ Q+ @. N" U( J. \/ h6 wOthers Related:

( }* A% d/ U$ K# j* fRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
6 C! D- S7 O3 N% tWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
0 V  B! ?4 V9 K" |3 s0 i0 oUpdate system with Shipping information at order level
5 }$ ?( q7 f* e: z5 R; eAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

+ U/ S+ @5 o2 H' l0 bExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!