Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

* W. l+ B" W0 I, p& kLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

  T" W: \& F9 g" V- j; U) j+ d0 \2 xJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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( p% Z) @1 p- _/ \1 {5 j0 G; j3 jJob description

Requirements:
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' n& t0 i1 ^2 [; DCarefulness and Accuracy about data checking and data entry.
' \& K- X  |% \- R5 ?  fAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
: `2 y3 }' Q' N/ CThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
. {* U/ w8 m# ~3 @, `$ ]: `+ iTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
# G# N6 _6 L- G# ?Could handle high pressure work and cold calls.
( h! e4 K$ i) N+ ?8 ~' z" U3 LWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
0 A$ j3 v: Z7 Q. F+ I- cBilingual in Mandarin and English is required

Job Duties:

1 n2 ?7 [! g# \Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
; w. J( U7 ^* u) ZOrder/Data entry Accuracy in time manner
0 c1 Q) \. i6 q  e- e: o" lCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
$ q: V; h# a  _7 ?* Q/ oCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
8 z8 O$ d! b9 O# B# g- r( iEnsuring the safe and timely pick-up and delivery of shipments.
" P# S( \7 d* {% K9 L  t  mAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
: ?% S$ M9 n( D# c; c$ Iclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
; k% T) {: J. ?. g& dCheck Customer credit and fill backorders accordingly
# ?6 G4 f4 [8 j2 j$ \! [6 x$ E. UCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
' {5 Q1 |( [# |# e4 F( t" Nproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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3 a& G+ |5 g/ vRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
5 y# Q1 q4 D: @' a/ _# Z. g2 Y) Z7 IBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
; [; b3 A2 S. n/ S, WWork out Sales or Inventory related Reports on Monthly Basis or others as required
" V+ ]2 u1 w+ }5 N8 s" hWork out Weekly Sales Report
6 [. b% d* r4 M. U0 w# b5 BData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
* \, T# F" A. AAssist Auditing’s request for Order Processing related procedures
" [. ~/ k, i" ^9 p, OCustomer Service and other duties as required.

( {( c) Y6 }. n/ u* u+ FExpected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!