Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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! Q% i5 K: M1 u/ t* [! [' B5 MLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description
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' g2 d& f. ~' b) B; {7 R0 j5 pRequirements:

Carefulness and Accuracy about data checking and data entry.
! J, O$ g; v; X9 B) @Attendance is key factor
/ P' Q9 [1 \1 a8 GMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
: ?6 j, K% P3 @; v  h. d6 R! rWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
* ?9 k) t- g% Q6 J+ b9 UOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

9 {# r3 o7 \# `3 l" }4 S2 d8 LJob Duties:
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Order Related – Time Sensitive
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0 m' i- o+ W- G  _3 j( rOrder Acknowledge by email
$ Y) f' N! n8 _4 J. A. Q0 f! uPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
" H  l3 w5 T2 V( [* JOrder/Data entry Accuracy in time manner
  x+ j( O/ o% K- O" q: aCheck order Accuracy in time manner
Charge Credit Card to approve payment
6 D, m; b% Q8 _0 GSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
7 L& K8 r; n6 P, ~! @# N9 m: aFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
; f9 J( g2 U7 F  o/ ~$ Y( mAddressing and resolving shipment and inventory issues independently
! m* A3 ^, f7 j, j: D/ V- W1 f9 @Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
9 ^7 D4 R8 T( r6 `. |Submit ASN and invoice on Customer Portal in Time Manner.
$ d" H7 t% \0 h! `( ~2 [" Q7 N% z% MSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
% w( K! `4 U/ \3 JCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
$ }6 D% B7 l2 u5 uproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
- P# K& a3 k. g' v, R& X* LProcessing B to C orders and update tracking information in time manner.
6 ~% S3 z9 T/ R7 U; q7 C1 xAdmin work to update forms or file reports on portal.
4 _( ~. R- Q" Y! }- [' H6 TEDI accounts related work and others as required
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- V- l, P2 R' Y" X* f; o3 f$ e! xOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
7 d$ [5 |8 k: p+ G3 I. NWork out Sales or Inventory related Reports on Monthly Basis or others as required
, v. r3 f/ j1 H: O! C, g( HWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
3 U6 a: y# n, x% z' Q+ JUpdate system with Shipping information at order level
. r- Q0 U: |& v0 O( m) ]8 u1 Y* kAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP

& O/ O* i0 D4 UPlease email your resume to info@hapetoys.com, thanks!