Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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" @0 e' e4 [  p5 e" t2 mHiring Position: Order Processing & Admin Work Coordinator

7 F4 c8 W: X, e* x2 k8 b' zJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

& ^0 U2 B: R0 K( Y4 kJob description

Requirements:

/ _5 b3 p0 u& w. B: T- \2 e! BCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
$ t1 w7 s1 P2 l! _Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
$ S6 v" e  ^3 c& fIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
% B- m  C9 e' ~3 CCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
/ R. b- k. H$ M4 L, |statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
2 P5 V+ `; z$ n9 ROvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

; Z6 B- c. T2 }% X: s$ E9 qOrder Related – Time Sensitive

. |6 j; P- M8 |8 d: r! C' i/ o  _- uOrder Acknowledge by email
/ w/ O. q6 e' w6 Y/ sPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
% M$ h; J4 H8 r$ @Order/Data entry Accuracy in time manner
2 `7 ?" H6 f2 V8 WCheck order Accuracy in time manner
Charge Credit Card to approve payment
: t! K5 ?1 F3 V' c0 j& r1 t' |4 TSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
, l( ]6 ]4 T, Fclosely.
6 d8 C( |2 M' S6 ~5 x( `( cSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
( ^8 q% |5 n' K% i/ Z2 i% h9 \Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

8 _0 w2 u( w- ]: G/ z3 ROthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
6 J# b7 \! s# v! v! ZBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
6 f1 }; ^$ g& ^( OData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
, O" {2 t/ c+ y% l) O$ U: n3 S) Y' w
Expected start date: ASAP
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) B9 x- o, y" h8 W/ _Please email your resume to info@hapetoys.com, thanks!