Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

4 n! }* G+ w$ v4 o) L9 W% ?' pJob Types: Full-time, Permanent
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& `9 E; s: h$ m8 |5 bSalary: $35,000.00-$42,000.00 per year
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/ z1 N1 u4 F  `. t( _5 X6 t3 W' M  kJob description

8 M7 l! B( h& h7 ?. `Requirements:
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Carefulness and Accuracy about data checking and data entry.
$ R; B8 t7 `6 N) I3 d' f3 u5 @; _, oAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
6 c: A) U8 B% e. E9 a& Y$ RThinking and working logistically, responsibly, independently, accurately and timely.
$ N4 \+ z( M* ]* W* ]  r7 zExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
0 }2 _+ {& j# g+ G" e1 S% O/ m) o$ aStrong Excel skills is required.
: p! V2 J) i* S  k1 ]( A3 ^Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
6 m0 Z& A0 Z) VOvertime may be require during Oct – Dec busy season.
* h+ b% O, X0 u, v3 u1 HBilingual in Mandarin and English is required
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Job Duties:
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& t/ s9 J4 t! O! `- G+ eOrder Related – Time Sensitive
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6 y# U2 b+ Y9 U& V1 `Order Acknowledge by email
Print and Review Order Details according to guideline
" M% i' ~6 m6 ^6 J* CCheck Customer Credit limit according to guideline
1 z' {1 l+ R% K+ ^  r$ Y  L8 _! GOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
2 G# N0 ?) P6 x1 hSend orders to warehouse to process
# M. D( J; ?( oCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
0 I* n8 d4 M0 ^3 l5 T, O- sSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
! r& [3 {5 M& a+ iCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
6 \3 O& e, e0 P( L, vproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
! b+ h7 N& V, W4 v) yAdmin work to update forms or file reports on portal.
* {6 ?4 H$ E( c5 [EDI accounts related work and others as required
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0 \; [, O' C! |( gOthers Related:
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* }( n* G  U1 r" `Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
7 s/ J# }0 B4 l0 v- LWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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: D5 W+ F* D& f3 O% m1 ]; M' KPlease email your resume to info@hapetoys.com, thanks!