Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

% i6 l7 u& J: I! \  {9 GJob description

: S+ {6 e7 _6 q- S' X  KRequirements:

Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
* R) l2 J) ^2 s. L) U9 g7 bMust be detail oriented with the ability to multi-task and strong time management skills
% i$ S$ _' W/ `: A& UThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
( p4 n6 d: I3 P4 LWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
' j$ Z8 j) n" [6 n: D+ x6 kstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
  H% S- s! ~! ~+ COvertime may be require during Oct – Dec busy season.
% _. t4 s/ p  ?- pBilingual in Mandarin and English is required
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! M$ t, M+ a5 k; cJob Duties:

Order Related – Time Sensitive
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: x0 Y& f8 D( Z- L; d5 M( EOrder Acknowledge by email
Print and Review Order Details according to guideline
7 ~. m5 `# o- ?# RCheck Customer Credit limit according to guideline
. S8 i7 m" Q: ~  H. o  MOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
; [% h6 |* x5 q8 y2 |9 WCharge Credit Card to approve payment
, W9 R- u' p9 Q  o: YSend orders to warehouse to process
1 K, c! r4 @+ I% v+ a+ e, {Communicate with warehouse if there is any special request or Inventory Shortage
- ?: U, _. |& HFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
+ y* h" Q1 q0 l6 q# ]+ W9 ~0 Nclosely.
/ O0 A2 F0 F" r0 W( U: |. uSubmit ASN and invoice on Customer Portal in Time Manner.
: ?( |/ G- Y+ T& o' y7 Z' ~6 x7 J8 wSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
& Z0 |1 r2 z, {# oProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
+ W6 F' Q( Z- H, h2 E! s% F3 YEDI accounts related work and others as required
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& ~; W0 V) ~5 W5 c/ M; m) aOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
; h' ]9 m) d0 V2 T5 kBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
: P0 {1 O: P& r! w7 qWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
! e" y5 ^% b' }. V) EData Analysis on Weekly Sales Through Report for 2-5 key accounts
9 o; c* U% i# PUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP

" E7 c& E6 G7 Q4 yPlease email your resume to info@hapetoys.com, thanks!