Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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! D$ q* M  X+ {& _Location: Sherwood Park, AB
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- t6 q  {1 o. x- ^$ ~Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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1 _$ }: [: S6 ?# DSalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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4 W7 L! o% O* r' B% ~Carefulness and Accuracy about data checking and data entry.
8 @' H( t. q+ i& aAttendance is key factor
" i' v2 h) U2 L2 AMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
& K# {5 g% Q  Q) I9 f- S" f8 o% Mmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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8 X9 o" R$ P' M+ FOrder Related – Time Sensitive

) Z" V) m0 Q( W( JOrder Acknowledge by email
; X& d& Y$ H; {: i) f' Y9 j- fPrint and Review Order Details according to guideline
8 E8 l4 k' h9 d8 o2 A" A; BCheck Customer Credit limit according to guideline
) ~- L; d) r- O8 a% \2 H' q$ A1 w3 COrder/Data entry Accuracy in time manner
  t* C$ W" l( N1 h* _! d. QCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
' D" \3 C3 _, {2 c' aFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
; u9 z! ~1 i9 ^# ^- J6 BAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
4 Y- v1 K# F: L5 T4 wclosely.
( k" Q8 |3 ]& v2 N, ySubmit ASN and invoice on Customer Portal in Time Manner.
, U  k$ U- c. A6 B8 a% o4 T  wSubmit weekly inventory update on assigned Portal
0 x) \, O6 ^  @" N; V9 k) iCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

1 c% p' s2 Q, o5 H& O; r# f; sOthers Related:

  Q( b& f! c0 m4 W5 m4 J, }Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
: z' T/ X# M0 qWork out Sales or Inventory related Reports on Monthly Basis or others as required
3 K: Q+ L% A# N# Y* y1 O' kWork out Weekly Sales Report
. m' E6 O7 @( f- x" c8 D) o) VData Analysis on Weekly Sales Through Report for 2-5 key accounts
3 g+ W  y4 x8 a8 C( yUpdate system with Shipping information at order level
( b% u6 o) I* h* d4 }  M3 dAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!