Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

9 K- n. w' R' y  w- nLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description

Requirements:

, b( m$ @7 X% n. l% R/ S- f$ D* VCarefulness and Accuracy about data checking and data entry.
2 V/ S6 w& R. z* p1 J) c/ x& o1 d6 jAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
( O+ i8 g7 {$ r; [Thinking and working logistically, responsibly, independently, accurately and timely.
1 N- V- }- \+ {! O; Z% cExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
, D# r2 C4 N7 f& H- L8 s9 l* bCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
* s& {! N0 P$ B+ Y# l. M" wBilingual in Mandarin and English is required
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Job Duties:

% A/ s/ n6 A' z( _Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
5 H' i  @  I0 z2 h; H1 hCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
3 B9 e4 C( q. P3 _# h* XCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
' d/ l$ o7 {. c2 r6 J5 QFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
7 I( M5 w; [* I1 q0 D3 R, MAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
. j* v( v( F, N& Y; J# c5 T, |closely.
Submit ASN and invoice on Customer Portal in Time Manner.
3 i, U  t, N  f, u' j; mSubmit weekly inventory update on assigned Portal
7 W% q3 g0 z  ]8 m1 m# k& HCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
$ l' R. E. R6 V/ S, H- T( SProcessing B to C orders and update tracking information in time manner.
0 B0 E* f( c0 X( h- K3 s9 [; N2 _Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 D4 Y/ D/ d* X, dBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
1 b- D, q8 Z4 c! jWork out Sales or Inventory related Reports on Monthly Basis or others as required
# I; p* R! b+ t; `Work out Weekly Sales Report
/ e8 E3 H) H/ t; w0 D9 c1 HData Analysis on Weekly Sales Through Report for 2-5 key accounts
$ _& D8 }6 D' V0 yUpdate system with Shipping information at order level
5 p" U1 }- P, g& f0 @( kAssist Auditing’s request for Order Processing related procedures
5 b6 H+ N* e/ h4 b0 e0 ^Customer Service and other duties as required.
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& e; x8 x+ o( \! S3 w8 {6 IExpected start date: ASAP
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- r9 e2 y9 H- b/ v9 H" _Please email your resume to info@hapetoys.com, thanks!