Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent

. D' Q( i* {0 G; C6 NSalary: $35,000.00-$42,000.00 per year
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- g( J  v: U2 h+ }: u7 G$ ]Job description

9 Y4 r$ r7 Z4 c2 ]* d) @, LRequirements:

Carefulness and Accuracy about data checking and data entry.
3 W: a% B; }# {3 l3 @$ CAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
) R; x7 t$ z8 @+ l' O6 I( }Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
7 [1 v- I2 g+ u: J# mmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
) e6 H& k3 \& x/ GStrong Excel skills is required.
1 z7 a0 d% O* _# Z+ iCould handle high pressure work and cold calls.
1 N: j1 q2 D. x( w4 @7 sWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
$ Z4 D# c# ~" A  e+ g9 E& w7 o+ {statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
7 \( P- A4 c* o  n# nOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

" D* P; l/ ]% U0 E5 N- j, P, r  o( kJob Duties:

5 Z6 E: o3 [0 N7 JOrder Related – Time Sensitive
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+ i% s  j( b$ f2 ]' P! a- ~3 uOrder Acknowledge by email
) T2 M9 B- j  l  m; vPrint and Review Order Details according to guideline
( R* H8 i: [6 J3 }/ S1 M, a, N8 TCheck Customer Credit limit according to guideline
. X+ F) x  \& J# f: t* D4 WOrder/Data entry Accuracy in time manner
( a" S) k" A7 }7 {- i) u. ~! {Check order Accuracy in time manner
- [0 v3 c5 r$ U6 nCharge Credit Card to approve payment
2 g0 t0 d0 p# y; d$ v  D: }Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
( ?/ I! u8 R, L; q; }2 a, A& }closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
) F' v* r- z) |4 hCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
9 i% B8 k( s' w! g) Eproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
4 H8 O8 N/ t. A1 P' e+ i7 zProcessing B to C orders and update tracking information in time manner.
% d' }: {5 e: ^+ q% x' I  A+ U& TAdmin work to update forms or file reports on portal.
! u: r9 P. d$ q4 _6 y5 j; bEDI accounts related work and others as required

Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
/ L& Y; R7 P( u' dWork out Sales or Inventory related Reports on Monthly Basis or others as required
6 {5 M1 W' a! l# Z1 O! S+ kWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
; U5 d. n7 C$ S" G5 ]Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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) V5 J* p% r  {Expected start date: ASAP

- K+ X- [+ _- P  E, J" RPlease email your resume to info@hapetoys.com, thanks!