Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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/ V6 X; E, e+ v# R! Y  O- @Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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0 D, w8 ]% j8 Q( k6 y0 XJob description
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Requirements:
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Carefulness and Accuracy about data checking and data entry.
: o, a  W- B5 M8 Q/ aAttendance is key factor
9 n7 b- V- F1 LMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

6 x  }: i9 z( R3 E5 ?3 o7 r' NJob Duties:

Order Related – Time Sensitive

Order Acknowledge by email
1 }0 s- q4 O3 H! I/ ^5 yPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
% u: R8 y( b1 o6 {( j' eOrder/Data entry Accuracy in time manner
  p( K' u# I1 J$ ?. Y( @- pCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
' S/ G( l- e% H, AFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
! b  [+ C2 o$ P$ E& f; U1 ]Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
" i8 P% r& `. lCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  R6 w: W9 E- \8 F! Aproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
7 m( ^. X9 t( b4 uProcessing B to C orders and update tracking information in time manner.
; l% ^/ K" m) [0 T1 w) ]Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

" f) I% C5 e& ?+ \6 ~2 bRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
, D' O  n  G9 G6 p" [: b7 @Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
# {' i8 N4 P. U$ X. WWork out Sales or Inventory related Reports on Monthly Basis or others as required
- X% T' Z, |" @& IWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
& u( q% _) A) i2 LUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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& n# H' v$ }  s3 g8 PExpected start date: ASAP

- J6 U; y# `5 u% p) x+ _. @& lPlease email your resume to info@hapetoys.com, thanks!