Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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" k, y6 ]& g) N+ v( ^Hiring Position: Order Processing & Admin Work Coordinator
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6 O8 y: R9 }& T* z6 \3 g" o, Y1 o# [Job Types: Full-time, Permanent
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4 \3 R) H$ M7 n, `: K2 P. Y* ^Salary: $35,000.00-$42,000.00 per year

Job description
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Requirements:

Carefulness and Accuracy about data checking and data entry.
& c5 V- h: P  g- w) E6 W* c7 x: Z# G9 vAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
- x5 \! f0 I5 M+ m( P- |5 e+ fThinking and working logistically, responsibly, independently, accurately and timely.
/ b3 d( f* p6 O. o' C* J( Y( J6 R7 E6 }Excellent written and verbal communication skills.
* n3 m4 i6 k# i) V. O5 i. [/ TTeamwork request - Works well with others and independently. Work needs to be done in time
- H3 {# ]/ k, P* m9 v" ?manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
) e! H9 a% K( G( U1 s, zStrong Excel skills is required.
& `  M) H' T0 t7 TCould handle high pressure work and cold calls.
+ {7 L4 }7 g+ W, E- Y& qWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
  E/ B4 l5 n1 M! ^; n1 |9 Hstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

: V0 k+ H1 i$ e3 F3 w: `Job Duties:

2 U/ u. x0 g# y! p& ~! t& \. }$ A3 jOrder Related – Time Sensitive

+ b5 \9 ]* f+ W" r. TOrder Acknowledge by email
1 E. S' R- I: k# F8 K: iPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
! L. O% c( y. e, wFollow up and report about order status
3 i: m9 O9 s1 J2 x$ lEnsuring the safe and timely pick-up and delivery of shipments.
2 j5 V' f8 R) K5 KAddressing and resolving shipment and inventory issues independently
9 \. k( Z. ?5 [Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
5 e& H7 G& o% i( ]$ M% nCheck Customer credit and fill backorders accordingly
; b3 O+ M, V3 y* U6 w6 }3 u7 h" bCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
$ P* M8 h+ M7 W! h$ q$ Z$ }+ oproduct in transit and missed deliveries with account representative
2 j% u  f# M: I7 a+ T! j" M4 }Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:

- J# D) ]6 l$ ~8 NRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
$ f( m- l8 i. mWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
5 z/ M& T4 U/ l+ z3 G9 uUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
% R$ M* c. F9 bCustomer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!