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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"4 v* R6 E" W, p: F& X
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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& U) W% Y& @9 c+ R% fISSUE TWO:FIDO.......  e6 l9 m1 U  M/ L$ s; e" s
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 ^4 j) ~; ?% j  U; c3 ]

+ u" b1 h. j4 w& d5 jStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.2 I) S3 p8 u, k" b
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.2 @0 u( ]4 W& Q! J9 ^$ |
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ISSUE THREE:UPS
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% s5 B# \8 k" ]TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.# @, I7 D! u4 A( o" ?6 O2 R

) T+ e/ W3 l; U: XLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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$ b( S9 x# \, o- P2 S- r9 }1 [TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:. y1 O5 p# b. j* Y" Z( p7 ?' r

& `7 O% ^8 _1 p: j* x( ]$ W  ~at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.5 L; k  z  }/ Y
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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' i6 |2 |& |0 ]& o7 z. t# {I really learn so much NEW today...................0 V. Y7 j' S7 Y( e) d% z

& A3 x" \& _) W  j  e; ?. @HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
) }4 u- _2 A9 q& e/ H' Z) ^# r所有UPS的良好時間規定,在這邊都不管用。
& W' S3 u. C; A/ F因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 C) d% A+ d$ S1 e6 K+ D6 ]
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!9 {8 B* D/ o- w0 E2 X
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( g2 y5 g; _5 ^. F2 U# ]
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
3 m8 o9 @) j/ [$ x/ X/ D後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
% g" i6 T( Y2 P! @% h有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
8 [0 E. D  [8 p/ `Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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. ~3 T6 ^/ L& e" S: {  x7 A' F最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 T# C% W6 w9 ^7 J. }
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! @' d" ?/ S5 C" S8 a$ ~1 g- B8 [
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
; ]& J9 H; K! w/ ~就是這邊的郵寄服務是一個nightmare3 P/ w+ \* o+ |0 @+ c3 Q
這件事情,應該大家都有經驗吧!8 L7 a: `% R4 W  {
對我來說,這是在Ft. Mcmurray最不好的經驗了!) }+ W* H- W! b; N- A$ Y. A
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!9 v* n, w- f, y
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 q$ |5 G& x- i4 Z+ l. t
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! I/ |% r3 y& e3 Atake it easy
  S  |% g( }6 }1 U: I- rlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% M$ @4 T& p7 r' `# U
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 m1 W! I- r: b( h$ H& I

7 {" v. T. k6 H* O4 H2 y! M  E) X) c9 t5 l" p
以速度慢 逐渐被淘汰 -效率低 ( W2 c, }+ Y: X5 k' J3 s1 Z( \

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想我们的敬爱想-我们的敬爱的敬礼!2 z5 }# |+ C9 c( J! E/ R2 u
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搬场公司-成立最早的优质的上海搬场服务商
: |" @% e  R3 `" t8 T4 f3 U1 }/ t服装批发-上海919服装批发基地
% b+ C! ]' S/ J6 ~2 E张力仪-专业生产张力仪
- a, w( s. y; E8 H+ U服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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