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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................4 C" }( c8 }! x' _  w6 U

" P4 {  o( I# m  T% |OK,,,,,,,,,,,,,,,,,,,,WAIT....................( j& h% Y; A+ |
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ISSUE TWO:FIDO.......  [1 x- a6 V+ [7 k1 O$ ~

/ }* ~5 i; E$ sIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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; }' {% {* ~4 a( zStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.4 Y  {1 t4 v8 m6 _
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.% P1 O. q. j/ i; @4 J: i1 c
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ISSUE THREE:UPS
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3 N: q) M4 N  B: C+ KTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.$ m2 u  \' d5 r% y1 Y" w) p
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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8 Z& B4 R2 M( e! x4 VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; ^1 D* P- f; a' o, B3 E4 j7 \

* ^( y; r: ?" W6 pat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!+ r- i8 D% d* \/ e& @

( n4 J! g  J2 V3 @; nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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1 Y' s# M, D' hI really learn so much NEW today...................- j5 _; i% M! ^1 O4 j! @, c

5 v9 R$ v& O2 QHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。( E4 [3 n- ^5 J$ f  Y3 o( P+ ^
所有UPS的良好時間規定,在這邊都不管用。
1 i# Z4 y; K: K因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)% a* W& C% Y: v! f) P1 R4 |4 ?
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
: L5 C+ C1 V: O也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
+ ^$ M, {- y1 Q4 ~5 ~再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator( V$ ?$ X/ s' O! a  a' }
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator3 m0 O$ [2 a8 L7 f
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況; x1 Q1 _# }9 g$ I! K
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# q6 n0 `( L& _5 y5 B7 s
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!6 s4 `7 Z8 c" H  F1 C7 ^' D6 U
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 p5 P, ^) S! n# E/ F再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情  d9 v$ f* R. _) w+ C* T/ w
就是這邊的郵寄服務是一個nightmare
6 C4 m; r. r8 `& f5 P這件事情,應該大家都有經驗吧!
) E) k* d: V1 \5 x) P$ @對我來說,這是在Ft. Mcmurray最不好的經驗了!  q- |! k& _$ ]& U
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 d1 a. l$ o  _: Y7 I& _% Q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。  I0 d" v! k- k5 O- u
所以我還是選擇天天笑的過日子好了!
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. O, E& F7 o3 {$ ]7 s但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* ~" W' h3 h. a5 m4 k7 P+ t$ N3 Stake it easy: x+ D+ J3 m" j& r8 j1 k1 _
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
* b$ Y3 v6 J/ }/ S7 VLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了1 d- W7 K7 }/ s6 a

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以速度慢 逐渐被淘汰 -效率低 - J+ w1 z- b" h2 C

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$ y, U* P  T  T. n想我们的敬爱想-我们的敬爱的敬礼!
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% o8 U+ V% @# g0 e搬场公司-成立最早的优质的上海搬场服务商
% T& U  w- Q7 [服装批发-上海919服装批发基地, X; I4 X2 C+ `& h9 E4 V
张力仪-专业生产张力仪3 C1 W% i% e4 F! {- |/ a
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( {2 f- B- ~2 b3 }0 m" {. U9 J
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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