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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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8 q- D2 h# s* K3 t. z0 S% l. x% kOK,,,,,,,,,,,,,,,,,,,,WAIT..................... Q( d7 _1 g$ O
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ISSUE TWO:FIDO.......
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% s' A1 ?6 X, F2 U! C* {It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.1 [& w3 [- s8 ~& m

+ o6 ^, ]; u7 ^" w  PStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.; ?' s; f; G+ r0 z6 o

8 l2 E0 T4 E! R* G, OBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS, ~1 G6 A, I/ }4 v" Q' j7 w

8 r& I4 l: j- @: p' UTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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2 {+ R/ K8 _* ?0 H( bLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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, {$ T9 q7 {  p) eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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, L. z, t1 D2 i7 l$ b% oat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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' N) \. T8 v' z' {8 u  bISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!. L7 M2 Y4 T1 r  }' ]$ }

0 B; ^  h" `" EI really learn so much NEW today...................! `7 o7 \6 h. A6 X" N5 m' x3 ~
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。/ ]# y8 L5 Z, E" f! ]0 c& g
所有UPS的良好時間規定,在這邊都不管用。
, n! l, E- w$ j2 p# x因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 G. j7 ?7 p9 _7 c! E0 u$ ^剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!9 R* y. y& r! H% ]
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
: i1 T! N  q1 z0 y, h) A' v# A. ], w再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator6 ^' @; W4 ~5 i, K5 ~2 G
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( i+ A4 |! U% N4 R有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況# d% O: N; C5 v0 j
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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; O, v2 ~: L4 Z7 X) `最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!" a# O' Q6 \" o2 p) T/ k
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
( i5 I: `7 D! }* l; K再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?- D/ z2 ^# W: [0 ]5 M2 t
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在那時候我瞭解到一件事情
  H) D* C! T9 Y$ p6 t* R- }, m+ M就是這邊的郵寄服務是一個nightmare
- O. p4 Z8 N: e8 k: x# g' @這件事情,應該大家都有經驗吧!; v) T" s4 X9 W
對我來說,這是在Ft. Mcmurray最不好的經驗了!- C: d( w; N! K. _1 [
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!+ b" S& O: e4 j% s. t- C) P8 y
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
1 C3 V9 m. g: l" H所以我還是選擇天天笑的過日子好了! 2 S3 a" K- E3 {1 _) D5 X7 Q2 x
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
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life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.- d. f. l9 z! [" R  C. A( P2 j) W' W
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 & a6 `4 K. p8 C" R3 i$ t; J
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想我们的敬爱想-我们的敬爱的敬礼!" C3 d2 v* j1 u( Z4 @, a

9 {# T% L' m3 m, {- p  w( n# F$ s搬场公司-成立最早的优质的上海搬场服务商) z8 U! e" N; n- ?( o9 q# [, w
服装批发-上海919服装批发基地( B4 }4 c5 l. p( G- _* G
张力仪-专业生产张力仪
1 {' y$ U( ?7 ?- A$ ^' w服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing, n+ l8 H7 q: e' M; @
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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