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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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7 m3 O, i7 H8 `& w. K1 b4 WIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................  ~, i. _8 O9 z; R1 g" z" A9 d1 r! S* g
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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- C& V; }* S! S. I! r, g' v  _ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 t2 M1 d0 H. @, [  w4 I( y' u# F

# j$ I, _/ Q0 [" Q9 [, kStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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3 l( s* [# ?' ]8 _, e) B# XBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.5 ^; Y! a; j1 k5 v* S) @4 w4 E9 H( M: ]
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* [9 @1 f: r5 j) J2 @

" H& D+ R6 n8 ]+ L2 yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; B; t  A% m. W8 `' K2 H

3 {( _1 @- J8 P7 E) X4 W9 L) rISSUE FOUR:BMO6 Q' ~+ y; t: h! f# d
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; }7 _2 Y- }  f
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
' T+ i) d' ]7 m' p% P( f: W所有UPS的良好時間規定,在這邊都不管用。
, o. G0 `. M! \) G  C, G因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)# e8 R+ N7 Q* C. H/ z$ x2 i
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
% E2 @+ t) R; b9 w# Z. T也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!$ y. {1 U; T$ P, k5 \0 ]" f% o) l1 r
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
1 v4 K3 A1 J7 c1 r後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
+ t- t' X) {3 m6 |有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況) }6 n& h- u, {' n) d4 a
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: t- K5 [# v/ r. S
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
% T6 e3 t* {, ?- B& ^7 j$ r& r% @5 K0 F再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
5 k2 U8 \& }  X: Q就是這邊的郵寄服務是一個nightmare
) S( y2 a( `7 Y! M7 l這件事情,應該大家都有經驗吧!
. h/ U$ u& w: `對我來說,這是在Ft. Mcmurray最不好的經驗了!/ {) k; [* ~' H- g* T7 D
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( o  Y5 M- I- J# m8 Q, T* R日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
# a0 {  R' Q, s9 h" ~" R所以我還是選擇天天笑的過日子好了! - b" t6 M) ^" F
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe! a& C" U+ }9 a. r+ Y  g4 b% V
take it easy7 q- B3 _' Y. l( A! V6 i4 R
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' x% c; x/ i# O7 j1 T# y- b7 PLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) ?% p; t$ p% F2 Y
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4 l# ^: p% D( F& A: t8 w; x以速度慢 逐渐被淘汰 -效率低 % U! i6 r9 b( y0 x0 q3 r9 N( Z
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" A" E0 J1 I% p1 R想我们的敬爱想-我们的敬爱的敬礼!( G7 E) o" P1 M
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搬场公司-成立最早的优质的上海搬场服务商
/ j4 {$ R0 h) t+ W3 \( P9 i服装批发-上海919服装批发基地
- ~0 _  q1 z! Y7 T4 @张力仪-专业生产张力仪4 H% D; l% d' Q6 ]
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing4 r, w7 u8 l6 k0 L  {, b

# b( s! d# x1 Y: G  x2 g不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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